Text Alert Sound only works for 1st message after reboot.Vibrate works OK

[John]

Aquaris E4.5 Alert set to sound & vibrate

Text messages only vibrate phone. However after reboot first text message plays sound and vibrates, subsequent messages vibrate only.

Phone calls appear to sound and vibrate correctly.

OS Ubuntu 15.04(OTA-11)

Set message alert to sound & vibrate
reboot phone
send text message to phone
phone responds with Alert sound & vibrate
send another text message to phone
phone responds with vibrate only.

Green alert led appears to work ok
Phone messages work ok i.e vibrate & sound as my settings.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1590734/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[John (john-a-barnes)]

I am not an expert on Ubuntu Software but this problem relates to an
Ubuntu Phone which I assume is Ubuntu Touch.
I have no idea what "package" is involved as it it triggered by the the
phone receiving an SMS text message not by me from a screen.

I don't know how to follow the "find the right package" on a phone, I
could probably manage on my PC. I have no idea how to use #ubuntu-bugs
irc channel on Freenode If it is something like Twitter or Facebook I
have no idea of how to use those either. I do realise how essential
some more information must be to point you in the right direction, but
at present I haven't a clue.

On 09/06/16 13:31, Ubuntu Foundations Team Bug Bot wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It seems that your bug report is not filed about a
> specific source package though, rather it is just filed against Ubuntu
> in general. It is important that bug reports be filed about source
> packages so that people interested in the package can find the bugs
> about it. You can find some hints about determining what package your
> bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage.
> You might also ask for help in the #ubuntu-bugs irc channel on Freenode.
>
> To change the source package that this bug is filed about visit
> https://bugs.launchpad.net/ubuntu/+bug/1590734/+editstatus and add the
> package name in the text box next to the word Package.
>
> [This is an automated message. I apologize if it reached you
> inappropriately; please just reply to this message indicating so.]
>
> ** Tags added: bot-comment
>

[Pat McGowan (pat-mcgowan)]

@john can you check in settings under security&privacy that reporting is enabled and if so see if there are any previous crashes reported and for which processes

Have you changed the alert sound?

[John (john-a-barnes)]

Pat

Reporting was turned off. Is now turned on.
There are some previous reports stored from before I acquired the phone
dated
4-9-15 trust-store-bin
  &
3off on 19-10-15. mir-test tools, pulse audio, unity8,

I had not changed the alert sound it was Aquaris I changed it to Mallet
and rebooted and it has now sound alerted on 2 incoming texts.

I should have tried changing sound before but I had assumed reset would
clear any gremlins.

Just changed back to Aquaris and it has worked with 3 incoming messages
so not sure what is/was going on as since the OTA-11 it had not been
working.

So from reliably not working
I have turned reporting on.
Changed sound and rebooted.

and the problem seems to have gone

I'll see how it goes, I will be away for a bit so you may not get any
good or bad news for a couple of weeks.

Thank you for your assistance.

On 09/06/16 17:23, Pat McGowan wrote:
> @john can you check in settings under security&privacy that reporting is
> enabled and if so see if there are any previous crashes reported and for
> which processes
>
> Have you changed the alert sound?
>
> ** Changed in: canonical-devices-system-image
> Status: New => Incomplete
>

[John (john-a-barnes)]

This bug was not cleared by changing alert sound. However sound does not always fail on the second message after reboot, but sound on receipt of message is unreliable, and once it has failed it does not appear to start working again until a reboot.
The phone has logged and sent a few app error crash reports between 9th & 25th June 2016. Anything in particular I should look for?.