Alarm does not work properly

[Guilherme Gondim (semente)]

Binary package hint: evolution

In Evolution Calendar 2.12.1 (on Gutsy), the alarm does not work properly.

I set a alarm 1 hour before appointment, but the Evolution notify only in the same time that appointment. I am brazilian and uses tz-brasil package to modify timezone for my localization.

See screenshot in attachment.

[Guilherme Gondim (semente) (semente)]

The appointment is set for the 16:00, but the alarm think are at 17:00.

See attachment.

[Rkimber (rkimber)]

Having upgraded to 7.10, I find that alarms are not working at all, even though the events and the fact that they are 'alarmed' are correctly recorded in my calendar.

[Ilya Barygin (randomaction)]

For me (Ubuntu 7.10 Gutsy, Evolution 2.12.1), pop-up alerts work well, but the sound is never played, whether set to be played at the start of the appointment, or some time before.

[leiolay (lei-chen-2004)]

My Evolution doesn't work either. I'm trying to replace XP/Outlook with Ubuntu/Evolution on my laptop at work. I especially liked the fact that I can consolidate all my calendars including Exchange at work and Google personal all in Evolution. Great work guys! However everything worked well except for alarm notification. It never worked for me. I missed a few important meetings because of this. It's very annoying.

I see this bug is a few months old and stays in New status. Is there a ETA for this? Thanks a lot!

[Pedro Villavicencio (pedro)]

This is working fine for me, can someone try to test this with a hardy installation? thanks.

[Christian Becker (c-becker-88)]

I tested this with a fresh Hardy installation.

I started Evolution, set up a local Calendar and added a appointment and a alarm, but nothing happens. It doesn't remember me.

This sucks, because I have the same problem on 3 other Ubuntu machines with 8.04. Normally i'm using the Calendar the whole day, but without alarms its a bit useless... :/

regards
chris

[Pedro Villavicencio (pedro)]

may someone forward thsi upstream to bugzilla.gnome.org? i cannot reproduce the bug, thanks.

[Sebastien Bacher (seb128)]

could somebody having the issue send the bug to GNOME? do you get the issue every time? what locale do you use and what timezone did you configure in evolution?

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

[leiolay (lei-chen-2004)]

Please keep this bug open. Here is more information:

Reproduceability:
==========

It NEVER worked for me. :-(

Locale:
=====
$ locale -a
C
en_AU.utf8
en_BW.utf8
en_CA.utf8
en_DK.utf8
en_GB.utf8
en_HK.utf8
en_IE.utf8
en_IN
en_NZ.utf8
en_PH.utf8
en_SG.utf8
en_US.utf8
en_ZA.utf8
en_ZW.utf8
POSIX
zh_CN.utf8
zh_HK.utf8
zh_SG.utf8
zh_TW.utf8

Timezone:
=======
My system timezone is set to America/Toronto. How do I find out what timezone Evolution is using?

[leiolay (lei-chen-2004)]

I have opened a GNOME Bug 558294. There seems to be a whole bunch of bugs related to Alarm not working properly.

[f3a97 (f3a97)]

Same problem here,
       we have migrated some PCs from Win to Intrepid, fresh install.

Evolution with Exchange connector, meetings set in calendar but never seen any alarm!

[f3a97 (f3a97)]

Update guys,
       now the alarms are working!

Yesterday I've done two changes:

1) Enabled alerts, which were off by default. Check Evolution Preferences -> Calendar & Tasks -> Alerts -> Show a reminder...
2) When I received a calender, I clicked on the showed combo box and choosed "Import to calendar"
3) Clicked Accept

I'm not sure if the second action is actually useful, previously I just clicked Accept but no alarm fired.

After the change (Enabled alerts), yesterday I tried to create a fake appointment, but not alarm fired again.

Today, just after booting my pc, I was pleased to watch my first Evolution alarm, alerting me of an imminent meeting!

So I can say that now the alarms works for me, I suggest to try the mentioned steps!

Bye!

[f3a97 (f3a97)]

Bad news guys.

I've setup other meetings with Evolution and still no alarm is fired.

Actually I've received only one alarm, the one I described above.

All the other meetings scheduled does not work, albeit I see the small bell in the calendar.

[f3a97 (f3a97)]

Another update,
       perhaps I found the issue.

Alarms ARE working if I set the appontment to my personal calendar (i.e. the local calendar).

In my organization we use MS Exchange. If I set the appointment with the Exchange calendar, no alarm is fired.

Perhaps you guys have the same problem?

Let me know so that we can finally fix this.

[f3a97 (f3a97)]

Guys,
  I finally sorted out this one.

This was a problem of password. My Exchange account is password protected (ovbiously), and I didn't let Evolution remember my password.

Now I've chosen to remember the pwd, and suddenly alarms are working!

Solved for me.

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

Can you check if this is still an issue for you with Ubuntu 9.10? Thanks in advance.

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

Closing this bug since no further information has been provided. Please reopen the bug if it the problem persists. Thanks.

[Christian Schumacher (christian-schumacherg)]

Please maintain the bug open, I am having similar problems and have not found solutions in this or other discussion groups.

in particular, all evolution calendar alarms work well except sound. I tried all solutions proposed (when applicable) with custom alarm, calling a program, and it works but the evolution does not store the settings, so doing it all over again for every alarm is tedious and will not be practical.

To note, I switched from Orage to Evolution, because Orage wouldn't sound the alert, but Evolution has the same problem.

I run Ubuntu 9.10, very recently installed and from scratch.

Any ideas?
Thanks in advance

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

Christian, your problem is different since it is about sound. It does not have to do with evolution because you state that you had the same problem with Orage. Please open a new bug for that. Thanks.