[, Realtek ALC888, Green Line Out, Rear] Pulseaudio fails to detect card

[moza]

No sound in nor out, the sound card is not detected anymore apparently.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: pulseaudio 1:4.0-0ubuntu11.1
ProcVersionSignature: Ubuntu 3.13.0-87.133-generic 3.13.11-ckt39
Uname: Linux 3.13.0-87-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/dsp', '/dev/snd/by-id', '/dev/snd/by-path', '/dev/snd/controlC1', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D3p', '/dev/snd/pcmC1D7p', '/dev/snd/pcmC1D8p', '/dev/snd/controlC2', '/dev/snd/pcmC2D0c', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D1p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D3p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Wed Jun 1 22:16:03 2016
InstallationDate: Installed on 2010-06-19 (2174 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: HDA-Intel - HDA Intel MID
Symptom_Jack: Green Line Out, Rear
Title: [, Realtek ALC888, Green Line Out, Rear] Pulseaudio fails to detect card
UpgradeStatus: Upgraded to trusty on 2014-09-01 (639 days ago)
dmi.bios.date: 11/19/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: TCIBX10H.86A.0027.2009.1119.1517
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH55HC
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE70933-502
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrTCIBX10H.86A.0027.2009.1119.1517:bd11/19/2009:svn:pn:pvr:rvnIntelCorporation:rnDH55HC:rvrAAE70933-502:cvn:ct3:cvr:
---
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: dszymcza 3224 F.... pulseaudio
 /dev/snd/controlC0: dszymcza 3224 F.... pulseaudio
 /dev/snd/pcmC0D0p: dszymcza 3224 F...m pulseaudio
 /dev/snd/controlC1: dszymcza 3224 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=72b476be-5df0-4d26-9dde-e5dabcacb04f
InstallationDate: Installed on 2010-06-19 (2174 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-86-generic root=/dev/mapper/vg0-lv2 ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw
ProcVersionSignature: Ubuntu 3.13.0-86.131-generic 3.13.11-ckt39
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-86-generic N/A
 linux-backports-modules-3.13.0-86-generic N/A
 linux-firmware 1.127.22
RfKill:

Tags: trusty
Uname: Linux 3.13.0-86-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-09-01 (639 days ago)
UserGroups: adm admin cdrom dialout dip fax floppy fuse lp lpadmin plugdev sambashare scanner sudo tape video
_MarkForUpload: True
dmi.bios.date: 11/19/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: TCIBX10H.86A.0027.2009.1119.1517
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH55HC
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE70933-502
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrTCIBX10H.86A.0027.2009.1119.1517:bd11/19/2009:svn:pn:pvr:rvnIntelCorporation:rnDH55HC:rvrAAE70933-502:cvn:ct3:cvr:
---
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: dszymcza 3197 F.... pulseaudio
 /dev/snd/controlC2: dszymcza 3197 F.... pulseaudio
 /dev/snd/controlC0: dszymcza 3197 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=72b476be-5df0-4d26-9dde-e5dabcacb04f
InstallationDate: Installed on 2010-06-19 (2174 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-87-generic root=/dev/mapper/vg0-lv2 ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw
ProcVersionSignature: Ubuntu 3.13.0-87.133-generic 3.13.11-ckt39
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-87-generic N/A
 linux-backports-modules-3.13.0-87-generic N/A
 linux-firmware 1.127.22
RfKill:

Tags: trusty
Uname: Linux 3.13.0-87-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-09-01 (639 days ago)
UserGroups: adm admin cdrom dialout dip fax floppy fuse lp lpadmin plugdev sambashare scanner sudo tape video
_MarkForUpload: True
dmi.bios.date: 11/19/2009
dmi.bios.vendor: Intel Corp.
dmi.bios.version: TCIBX10H.86A.0027.2009.1119.1517
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: DH55HC
dmi.board.vendor: Intel Corporation
dmi.board.version: AAE70933-502
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrTCIBX10H.86A.0027.2009.1119.1517:bd11/19/2009:svn:pn:pvr:rvnIntelCorporation:rnDH55HC:rvrAAE70933-502:cvn:ct3:cvr:

[moza (d-szymczak)]

The problem disappears when I use an earlier kernel, so I could isolate the bug to a specific kernel update :

Start-Date: 2016-06-01 10:57:09
Commandline: aptdaemon role='role-commit-packages' sender=':1.148'
Install: linux-headers-3.13.0-87-generic:amd64 (3.13.0-87.133), linux-headers-3.13.0-87:amd64 (3.13.0-87.133), linux-image-extra-3.13.0-87-generic:amd64 (3.13.0-87.133), linux-image-3.13.0-87-generic:amd64 (3.13.0-87.133)
Upgrade: python3-problem-report:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), linux-headers-generic:amd64 (3.13.0.86.92, 3.13.0.87.93), python-apport:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), python-problem-report:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), dosfstools:amd64 (3.0.26-1, 3.0.26-1ubuntu0.1), libgd3:amd64 (2.1.0-3, 2.1.0-3ubuntu0.1), libgd3:i386 (2.1.0-3, 2.1.0-3ubuntu0.1), apport-gtk:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), apport:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), python3-apport:amd64 (2.14.1-0ubuntu3.20, 2.14.1-0ubuntu3.21), linux-libc-dev:amd64 (3.13.0-86.131, 3.13.0-87.133), linux-libc-dev:i386 (3.13.0-86.131, 3.13.0-87.133), linux-image-generic:amd64 (3.13.0.86.92, 3.13.0.87.93), linux-generic:amd64 (3.13.0.86.92, 3.13.0.87.93)
End-Date: 2016-06-01 11:05:13

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1588054

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[moza (d-szymczak)]

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[moza (d-szymczak)]

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[moza (d-szymczak)]

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[moza (d-szymczak)]

I rebooted once under version 86, then back under the 87 kernel, and then added the requested information.

[moza (d-szymczak)]

After rebooting first under the 86 kernel and then the 87, the bug evolved. I can now see a list in the audio parameters. I can choose the correct output and the sound is back.

Not sure what to do with this report?

[penalvch (penalvch)]

moza, thank you for reporting this and helping make Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

[moza (d-szymczak)]

Hello Christopher,

Thank you for giving me the next step there. I am sorry to report that i will not be able to test with the latest kernel.
I don't have access anymore to the computer that had the bug, as I have replaced some of its hardware components.
The bug had disppeared when booting briefly on the previous kernel and back on 87, as I mentionned in another comment.

I am back to having sound problems, but this might have more to do with the new motherboard than with the current bug report.

Sorry again for the lack of ability to reproduce / test more on this issue.

/moza

[penalvch (penalvch)]

moza, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1588054/comments/33 regarding you no longer have the original hardware, and the issue is no longer reproducible. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.