mouse lost sync byte, then failed to enable mouse

Bug #1587594 reported by Greg Lutostanski
4
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Running xenial.

Relevant details from dmesg:
[ 2458.075708] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 2458.085063] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 2458.086384] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 2458.090040] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 2458.091109] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 2458.091118] psmouse serio1: issuing reconnect request
[ 2458.618559] psmouse serio1: synaptics: queried max coordinates: x [..5710], y [..4696]
[ 2458.663085] psmouse serio1: synaptics: queried min coordinates: x [1232..], y [1156..]
[ 2458.663092] psmouse serio1: synaptics: quirked min/max coordinates: x [1232..5710], y [1156..4696]
[ 2459.316355] psmouse serio1: Failed to enable mouse on isa0060/serio1
[ 2459.318747] psmouse serio1: Failed to deactivate mouse on isa0060/serio1
[ 2459.324622] psmouse serio1: Failed to enable mouse on isa0060/serio1
[ 2459.329079] psmouse serio1: Failed to deactivate mouse on isa0060/serio1
[ 2459.362247] psmouse serio1: Failed to enable mouse on isa0060/serio1
[ 2459.366470] psmouse serio1: Failed to deactivate mouse on isa0060/serio1
[ 2459.387526] psmouse serio1: Failed to enable mouse on isa0060/serio1

will run apport to collect more machine details. Please let me know if there is anything more I can do.
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lutostag 2409 F.... pulseaudio
 /dev/snd/controlC1: lutostag 2409 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=5a505b69-af9b-4d6f-b693-618639552523
InstallationDate: Installed on 2015-11-06 (207 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: LENOVO 20CD0033US
Package: linux-generic 4.4.0.22.23
PackageArchitecture: amd64
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-22-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
Tags: xenial
Uname: Linux 4.4.0-22-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-05-12 (18 days ago)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/17/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: GQET27WW (1.07 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20CD0033US
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50512 Std
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGQET27WW(1.07):bd10/17/2013:svnLENOVO:pn20CD0033US:pvrThinkPadS1Yoga:rvnLENOVO:rn20CD0033US:rvrSDK0E50512Std:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20CD0033US
dmi.product.version: ThinkPad S1 Yoga
dmi.sys.vendor: LENOVO

Revision history for this message
Greg Lutostanski (lutostag) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected xenial
description: updated
Revision history for this message
Greg Lutostanski (lutostag) wrote : CRDA.txt

apport information

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Greg Lutostanski (lutostag) wrote : CurrentDmesg.txt

apport information

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Greg Lutostanski (lutostag) wrote : Dependencies.txt

apport information

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Greg Lutostanski (lutostag) wrote : IwConfig.txt

apport information

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Greg Lutostanski (lutostag) wrote : JournalErrors.txt

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Greg Lutostanski (lutostag) wrote : Lspci.txt

apport information

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Greg Lutostanski (lutostag) wrote : Lsusb.txt

apport information

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Greg Lutostanski (lutostag) wrote : ProcCpuinfo.txt

apport information

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Greg Lutostanski (lutostag) wrote : ProcEnviron.txt

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Greg Lutostanski (lutostag) wrote : ProcInterrupts.txt

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Greg Lutostanski (lutostag) wrote : ProcModules.txt

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Greg Lutostanski (lutostag) wrote : PulseList.txt

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Greg Lutostanski (lutostag) wrote : RfKill.txt

apport information

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Greg Lutostanski (lutostag) wrote : UdevDb.txt

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Greg Lutostanski (lutostag) wrote : WifiSyslog.txt

apport information

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Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
penalvch (penalvch) wrote :

Greg Lutostanski, thank you for reporting this and helping make Ubuntu better.

To clarify, did this problem not occur in a release prior to Xenial?

tags: added: bios-outdated-1.29
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Greg Lutostanski (lutostag) wrote :

Nope, just in xenial. Did not happen in wily.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Greg Lutostanski (lutostag) wrote :

Also looking at https://lists.launchpad.net/kernel-packages/msg17719.html, my governor is set to powersave. And I can confirm that scaling is actively happening in the background when I see this issue of the sync bytes lost (well at least /proc/cpuinfo shows different MHz before and after I see the sync bytes lost). I will try setting it to performance and see if that helps at all.

Revision history for this message
Greg Lutostanski (lutostag) wrote :

Setting governor to performance did not help. Problem also evident with Xenial installation media (kernel 4.4.0.21 I believe). Going to try with Wily installation media to ensure it is not there and it is not a newly found hardware issue (like if I bumped my laptop touchpad cable loose).

Revision history for this message
Greg Lutostanski (lutostag) wrote :

Showed up when I tested with Wily, which I know did not previously have the issue. Will consider it a hardware fault. Sorry for the inconvenience.

Changed in linux (Ubuntu):
status: Confirmed → Invalid
importance: High → Undecided
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