Ubuntu

USB device (phone) not seen by Ubuntu 16.04

Bug #1587530 reported by luca on 2016-05-31

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Invalid	Undecided	Unassigned

Bug Description

I seen after I formatted an USB key with "Disks", USB ports doesnt detect me anymore USB Device (phone). I can add that even USB Storage didnt work, I mean, it didnt appear the Icon of USB Key in the Bar, but it was seen from application "Disks", so I clicked some button (I dont know which one) and started working, but unluckyly still when I link the phone from USB port is not seen (Icon of external device didnt appear from the bar) and even from "Disks" I cant see any external device. Moreover if using "lsusb" from terminal, device is seen from lsusb (it recognize as a phone).
I think its easy issue because as I unblocked USB Storage, not recognized, just clicking from "Disks". I think I just need a command that refresh all USB ports with terminal, and it will work.
PS. At the end, I think I just need to know a command that refresh all USB ports and everything will work.
thank
l.p.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
NonfreeKernelModules: wl
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Tue May 31 17:04:09 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus: bcmwl, 6.30.223.248+bdcom, 4.4.0-22-generic, x86_64: installed
GraphicsCard:
NVIDIA Corporation G92M [GeForce 8800M GTS] [10de:0609] (rev a2) (prog-if 00 [VGA controller])
Subsystem: Apple Inc. GeForce 8800 GS [106b:00a7]
InstallationDate: Installed on 2016-05-23 (8 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Apple Inc. iMac8,1
ProcEnviron:
LANGUAGE=it
PATH=(custom, no user)
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic root=UUID=3f4d3344-76e1-4df7-8772-db2adb8fc6a5 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/09/08
dmi.bios.vendor: Apple Inc.
dmi.bios.version: IM81.88Z.00C1.B00.0802091538
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Mac-F227BEC8
dmi.board.vendor: Apple Inc.
dmi.board.version: PVT
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 13
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F227BEC8
dmi.modalias: dmi:bvnAppleInc.:bvrIM81.88Z.00C1.B00.0802091538:bd02/09/08:svnAppleInc.:pniMac8,1:pvr1.0:rvnAppleInc.:rnMac-F227BEC8:rvrPVT:cvnAppleInc.:ct13:cvrMac-F227BEC8:
dmi.product.name: iMac8,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Tue May 31 15:35:19 2016
xserver.configfile: default
xserver.errors:
Failed to load module "nvidia" (module does not exist, 0)
Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.3-1ubuntu2.2
xserver.video_driver: nouveau

Tags:

Revision history for this message

luca (lucapavlidis) wrote on 2016-05-31:

BootLog.txt Edit (3.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (69.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.4 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.5 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (297 bytes, text/plain; charset="utf-8")
JournalErrors.txt Edit (16.1 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (6.9 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (25.3 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (23.4 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (35.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (992 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (147.5 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (568 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (33.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (34.3 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (4.5 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (87.9 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (476 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (672 bytes, text/plain; charset="utf-8")

Revision history for this message

Paul White (paulw2u) wrote on 2016-06-25:

Not an xorg issue

affects:

xorg (Ubuntu) → ubuntu

Revision history for this message

luca (lucapavlidis) wrote on 2016-06-25:

Ok, I should apologize because im really new to Ubuntu and moreover I understand not much about computer, anyway bug is retired, now works perfectly, my USB port show my phone and usb keys as well. Anyway I can report I was stuck once, my Ubuntu 16.04 didnt reveal usb key, but I opened GP partition (im not sure about name of application and I clicked randomly some tab, like a cat on a piano, and after it, it started to work. Now my ubuntu see usb key.
Anyway I have still other problem. Is it possible to use ubuntu in EFI mode? because when I start, Ubuntu asked me from which partition i want boot... EFi or VMlinuz, if I choose to boot from VMlinuz (i forgot exact name of partition) i get error of low graphic details and i cant go forward. my only chance to use ubuntu is to start choising to boot from EFI mode.
Anyway from few days from now, I dont know how, Ubuntu before booting doesnt ask me what partition start booting and it start booting and work perfectly, I dont know now if I am in EFi or in VMlinuz.
lp

Revision history for this message

Paul White (paulw2u) wrote on 2016-06-25:

Luca, thanks for your reply. I'll mark this bug report as "Invalid".

It is better to raise your questions in the support tracker at https://answers.launchpad.net/ubuntu.

You can also find help in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at http://askubuntu.com or http://ubuntuforums.org.

If you think you have found a bug then please start a new report. For help in reporting bugs please refer to For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.
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