dell inspiron 5000 won't wake from suspend

Bug #1586705 reported by Tim Lunn
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Laptop will suspend, but then unable to wake from suspend, keyboard touchpad and power button do nothing. The only option is to force shutdown with long press of power button

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-22-generic 4.4.0-22.40
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: darkness 3810 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sun May 29 09:20:22 2016
HibernationDevice: RESUME=UUID=f05a08ce-3aef-4687-9589-fed33edbb5ec
InstallationDate: Installed on 2016-05-27 (1 days ago)
InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Release amd64 (20160509)
MachineType: Dell Inc. Inspiron 5559
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-22-generic root=UUID=312a4c17-55ca-49fc-8052-35c29b1cf0ce ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-22-generic N/A
 linux-backports-modules-4.4.0-22-generic N/A
 linux-firmware 1.157
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/01/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.9
dmi.board.name: 052K07
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.1.9:bd03/01/2016:svnDellInc.:pnInspiron5559:pvr:rvnDellInc.:rn052K07:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 5559
dmi.sys.vendor: Dell Inc.

Revision history for this message
Tim Lunn (darkxst) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Tim Lunn (darkxst) wrote :

Tested with the mainline 4.6.0 kernel and suspend does work with that.

Revision history for this message
Tim Lunn (darkxst) wrote :

mainline 4.5.5 will wake from suspend only via the power button (i.e no response from keyboard/trackpad)

Changed in linux (Ubuntu):
importance: Undecided → High
Revision history for this message
penalvch (penalvch) wrote :

Tim, thank you for reporting this and helping make Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-1.1.9
Changed in linux (Ubuntu):
importance: High → Medium
status: Confirmed → Incomplete
Revision history for this message
Tim Lunn (darkxst) wrote :

As mentioned in my previous comments I already tested 4.6.0 mainline and the bug is fixed there. Also tested 4.5.5 mainline, which only partially worked, could only resume using power button.

I have limited internet for the next few days, but will test also the latest 4.7rc if it is even useful?, seems a bisect would be more useful!

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
penalvch (penalvch) wrote :

Tim, the next step is to fully reverse commit bisect from kernel 4.4 to 4.6.0 in order to identify the last bad commit, followed immediately by the first good one. Once this good commit has been identified, it may be reviewed for backporting. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection#How_do_I_reverse_bisect_the_upstream_kernel.3F ?

Please note, finding adjacent kernel versions is not fully commit bisecting.

Also, the kernel release names are irrelevant for the purposes of bisecting.

It is most helpful that after the fix commit (not kernel version) has been identified, you then mark this report Status Confirmed.

Thank you for your help.

tags: added: bios-outdated-1.2.2 kernel-fixed-upstream-4.6.0 needs-reverse-bisect
removed: latest-bios-1.1.9
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