'Asus Touchpad' not detected in 'Asus Zenbook 305CA'

Bug #1584283 reported by J.Mead
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Following https://wiki.ubuntu.com/DebuggingTouchpadDetection
Laptop is brand new, touchpad works fine in windows. In each linux distro I've tried touchpad is nonresponsive and the hardware doesn't show up at all. External mouse works fine.
The Windows driver looks like it's: AsusSGDrv.sys 8.0.0.19
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mint 2563 F.... pulseaudio
CasperVersion: 1.340.2
CurrentDesktop: X-Cinnamon
DistroRelease: Ubuntu 14.04
LiveMediaBuild: Linux Mint 17.3 "Rosa" - Release amd64 20151128
MachineType: ASUSTeK COMPUTER INC. UX305CA
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/linuxmint.seed boot=casper iso-scan/filename= quiet splash --
ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-32-generic N/A
 linux-backports-modules-3.19.0-32-generic N/A
 linux-firmware 1.127.16
Tags: rosa
Uname: Linux 3.19.0-32-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX305CA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX305CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX305CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
J.Mead (james-c-meador) wrote :
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J.Mead (james-c-meador) wrote :
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J.Mead (james-c-meador) wrote :
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Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1584283

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
J.Mead (james-c-meador) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected rosa
description: updated
Revision history for this message
J.Mead (james-c-meador) wrote : BootDmesg.txt

apport information

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J.Mead (james-c-meador) wrote : CRDA.txt

apport information

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J.Mead (james-c-meador) wrote : CurrentDmesg.txt

apport information

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J.Mead (james-c-meador) wrote : IwConfig.txt

apport information

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J.Mead (james-c-meador) wrote : Lspci.txt

apport information

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J.Mead (james-c-meador) wrote : Lsusb.txt

apport information

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J.Mead (james-c-meador) wrote : ProcCpuinfo.txt

apport information

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J.Mead (james-c-meador) wrote : ProcInterrupts.txt

apport information

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J.Mead (james-c-meador) wrote : ProcModules.txt

apport information

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J.Mead (james-c-meador) wrote : PulseList.txt

apport information

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J.Mead (james-c-meador) wrote : RfKill.txt

apport information

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J.Mead (james-c-meador) wrote : UdevDb.txt

apport information

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J.Mead (james-c-meador) wrote : UdevLog.txt

apport information

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J.Mead (james-c-meador) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-yakkety

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
J.Mead (james-c-meador) wrote :

Fixed in Kernel 4.6.0 - thanks!

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
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