touchpad not working or recognized (ASUS UX305)

[Kelley]

(8/7/16) My touchpad was once working and now it has stopped again. I'm still using Ubuntu 16.04 LTS

**Update: I have since installed version 16.04 of Ubuntu and this is what my terminal brings up. I have no idea what this means considering I am currently using Ubuntu 16.04 LTS as I type this. The OS is working fine as far as I can tell. However, my touchpad is now working. Going forward for the Linux community, it is my recommendation that anyone with an ASUS Zenbook UX305 upgrade to 16.04 LTS in order to avoid the bug found in 14.04 so their touchpads actually work with the Ubuntu OS.

kelley-rose@Zenbook:~$ apt-cache policy pkgname
N: Unable to locate package pkgname
kelley-rose@Zenbook:~$ /proc/bus/input/devices
bash: /proc/bus/input/devices: Permission denied
kelley-rose@Zenbook:~$ lsb_release -rd
Description: Ubuntu 16.04 LTS
Release: 16.04
kelley-rose@Zenbook:~$

---------------------------------------------------------------------

kelley-rose@Zenbook:~$ apt-cache policy pkgname
N: Unable to locate package pkgname
kelley-rose@Zenbook:~$

kelley-rose@Zenbook:~$ lsb_release -rd
Description: Ubuntu 14.04.4 LTS
Release: 14.04

My apple mouse works for both Windows 10 and Ubuntu, but the trackpad only works in Windows.

kelley-rose@Zenbook:~$ cat /proc/bus/input/devices
I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: PROP=0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0003 Version=0000
N: Name="Sleep Button"
P: Phys=PNP0C0E/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: PROP=0
B: EV=3
B: KEY=4000 0 0

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=LNXPWRBN/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXPWRBN:00/input/input2
U: Uniq=
H: Handlers=kbd event2
B: PROP=0
B: EV=3
B: KEY=10000000000000 0

I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input3
U: Uniq=
H: Handlers=sysrq kbd event3
B: PROP=0
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7

I: Bus=0003 Vendor=064e Product=9700 Version=0101
N: Name="USB2.0 UVC HD Webcam"
P: Phys=usb-0000:00:14.0-5/button
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.0/input/input4
U: Uniq=
H: Handlers=kbd event4
B: PROP=0
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0019 Vendor=0000 Product=0006 Version=0000
N: Name="Video Bus"
P: Phys=LNXVIDEO/video/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/LNXVIDEO:00/input/input5
U: Uniq=
H: Handlers=kbd event5
B: PROP=0
B: EV=3
B: KEY=3e000b00000000 0 0 0

I: Bus=0019 Vendor=0000 Product=0000 Version=0000
N: Name="Asus WMI hotkeys"
P: Phys=asus-nb-wmi/input0
S: Sysfs=/devices/platform/asus-nb-wmi/input/input6
U: Uniq=
H: Handlers=rfkill kbd event6
B: PROP=0
B: EV=100013
B: KEY=80000 0 800000000000 0 0 a1606f00900000 8200027800501000 e000000000000 0
B: MSC=10

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH Headphone"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input7
U: Uniq=
H: Handlers=event7
B: PROP=0
B: EV=21
B: SW=4

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel PCH HDMI/DP,pcm=3"
P: Phys=ALSA
S: Sysfs=/devices/pci0000:00/0000:00:1f.3/sound/card0/input8
U: Uniq=
H: Handlers=event8
B: PROP=0
B: EV=21
B: SW=140

I: Bus=0003 Vendor=05ac Product=0304 Version=0110
N: Name="Primax Electronics Apple Optical USB Mouse"
P: Phys=usb-0000:00:14.0-1/input0
S: Sysfs=/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/0003:05AC:0304.0004/input/input12
U: Uniq=
H: Handlers=mouse0 event9
B: PROP=0
B: EV=100017
B: KEY=f0000 0 0 0 0
B: REL=143
B: MSC=10

kelley-rose@Zenbook:~$

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.19.0-59.65~14.04.1-generic 3.19.8-ckt19
Uname: Linux 3.19.0-59-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat May 14 22:17:15 2016
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Sky Lake Integrated Graphics [8086:191e] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1cfd]
InstallationDate: Installed on 2016-05-14 (1 days ago)
InstallationMedia: It
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp.
 Bus 001 Device 002: ID 064e:9700 Suyin Corp. Asus Integrated Webcam
 Bus 001 Device 007: ID 05ac:0304 Apple, Inc. Mighty Mouse [Mitsumi, M1152]
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX305CA
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-59-generic root=UUID=531c23f0-3c1c-42cb-92bf-7e2fa2cbc7cc ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX305CA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX305CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX305CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sat May 14 14:00:19 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 10029
 vendor AUO
xserver.version: 2:1.17.1-0ubuntu3~trusty1

[penalvch (penalvch)]

Kelley, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

[penalvch (penalvch)]

Kelley, this bug report is being closed as per the Description regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

[penalvch (penalvch)]

Kelley, as per https://www.asus.com/us/Notebooks/ASUS-ZenBook-UX305CA/HelpDesk_Download/ an update to your computer's buggy, insecure, and outdated BIOS is available (300). When you update to this following https://help.ubuntu.com/community/BIOSUpdate how does this improve the situation?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your help.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]