Thunderbird & Firefox crash randomly while busy or idle (Xubuntu Xenial)

[Richard Elkins]

Since I have been using Thunderbird version 1:38.7.2+build1-0ubuntu0.16.04.1 on Xenial, I can observe it crashing (seemingly) randomly while idle or while busy, resulting in the platform-independent Mozilla crash dialogue window.

I don't know if this is related to Xenial or to internal changes at Mozilla.

-----------------------------------------

lsb_release -rd
Description: Ubuntu 16.04 LTS
Release: 16.04

apt-cache policy thunderbird
thunderbird:
  Installed: 1:38.7.2+build1-0ubuntu0.16.04.1
  Candidate: 1:38.7.2+build1-0ubuntu0.16.04.1
  Version table:
 *** 1:38.7.2+build1-0ubuntu0.16.04.1 500
        500 http://mirror.lstn.net/ubuntu xenial-updates/main amd64 Packages
        500 http://mirror.lstn.net/ubuntu xenial-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1:38.6.0+build1-0ubuntu1 500
        500 http://mirror.lstn.net/ubuntu xenial/main amd64 Packages
     1:24.4.0+build1-0ubuntu1 500
        500 http://cz.archive.ubuntu.com/ubuntu trusty/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: thunderbird 1:38.7.2+build1-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: elkins 1436 F.... pulseaudio
BuildID: 20160426220723
Channel: Unavailable
CurrentDesktop: XFCE
Date: Fri May 13 09:40:02 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-05-05 (8 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
IpRoute:
 default via 192.168.1.1 dev enp2s0 proto static metric 100
 169.254.0.0/16 dev enp2s0 scope link metric 1000
 192.168.1.0/24 dev enp2s0 proto kernel scope link src 192.168.1.219 metric 100
IwConfig:
 enp2s0 no wireless extensions.

 lo no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-73d462c6-f824-4a34-819a-3c9d82160513
Plugins:
 IcedTea-Web Plugin (using IcedTea-Web 1.6.2 (1.6.2-3ubuntu1)) - /usr/lib/jvm/java-8-openjdk-amd64/jre/lib/amd64/IcedTeaPlugin.so (icedtea-8-plugin)
 Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=38.7.2/20160426220723 (In use)
RelatedPackageVersions: icedtea-8-plugin 1.6.2-3ubuntu1
RfKill:

RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs: bp-73d462c6-f824-4a34-819a-3c9d82160513
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: None
dmi.board.name: NM70I-1037U
dmi.board.vendor: BIOSTAR Group
dmi.board.version: 6.0
dmi.chassis.asset.tag: None
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.chassis.version: 6.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/05/2013:svnBIOSTARGroup:pnNM70I-1037U:pvr6.0:rvnBIOSTARGroup:rnNM70I-1037U:rvr6.0:cvnBIOSTARGroup:ct3:cvr6.0:
dmi.product.name: NM70I-1037U
dmi.product.version: 6.0
dmi.sys.vendor: BIOSTAR Group

[Richard Elkins (texadactyl)]

Machines where this is currently occurring:

1. Xubuntu Xenial (16.04)
   - Assembled 2016-05-04
   - Mini-ITX enclosure: Thermaltake Cube V1
   - Biostar NM70I-1037U Mini-ITX motherboard
      * Intel Celeron Processor 1037U (Dual Core 1.8 GHz)
      * Intel HD Graphics 2500
      * Chipset NM70
   - RAM: 8GB DDR3
   - Graphics support auto-selected:
      * Kernel module - i915
      * Xorg video driver - intel
   - Permanent storage: SSD 120GB
   - RJ45 Ethernet: r8169 kernel module

2. Xubuntu Xenial (16.04)
   - HP Pavilion dv3-1075us Laptop, circa 2009
   - Product page: http://support.hp.com/us-en/document/c01632154
   - CPU: AMD Turion X2 RM-72 Dual-Core Mobile Processor @ 2.10 GHz
   - Video: ATI Radeon HD 3200 Graphics
   - RAM: 8GB DDR2
   - Graphics support auto-selected:
      * Kernel module - radeon
      * Xorg video driver - radeon
   - Permanent storage: SSD 64GB
   - RJ45 Ethernet: r8169 kernel module

[Richard Elkins (texadactyl)]

I should have said earlier that the same is true for Firefox.
Version = 46.0.1+build1-0ubuntu0.16.04.2

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[jjcool (stefan-ziel)]

Affects also Gnome-Desktop

[Emanuele Merico (komandor)]

The bug still persist with Thunderbird 45.0.4 under Xubuntu Xenial. I tried to restart with all add-on off, but it still crashes.

[Richard Elkins (texadactyl)]

Now using Firefox 49.0.2 and Thunderbird 1:45.4.0 in Ubuntu Mate 16.04. Thunderbird does not crash at all any more. Firefox crashes at idle 2-3 times per month. This is a big improvement.

[BertrandM75 (listajobill)]

The same bug affects me. Thunderbird and Firefox crash so often that I can't use them.
Ubuntu LTS 16.04.1
Firefox version 50.1.0
Thunderbird version 45.5.1

Crash reports attached.

[Jesse Palser (jessepalser)]

Hi,

I've got *Ubuntu 16.04 L.T.S. installed on about 5 computers, only one has this above crashing.

Desktop configuration (where Mozilla Firefox/Thunderbird keeps crashing):
- 750watt modular power supply
- ASUS Sabertooth 990FX R2.0 motherboard with current non-beta BIOS
- AMD FX-8320 3.5GHz(4GHz turbo) 8-core CPU
- 32GB 1333MHz DDR3 RAM memory
- GigaByte nVidia GeForce GTX 970 4GB GDDR5 Twin Turbo OC Edition PCIexpress graphic card
(proprietary nVidia version 378.13 Linux display drivers installed)
- Western Digital 1TB SATA primary hard disk drive(system)
- Western Digital 1TB SATA secondary hard disk drive(data)
- Intel Pro 1000 PCI network adapter
- Dual DVD-RW DL SATA CD/DVD disc drives
- Internal USB 2.0 multi-card reader
- Generic USB wired keyboard and USB wired mouse

Hopefully this will be fixed soon, thanks!

Jesse

[Richard Elkins (texadactyl)]

I upgraded for different reasons to Xubuntu 17.10. These symptoms are gone in 17.10, at least, for me (author of this bug report).

[Paul White (paulw2u)]

Thanks for that information Richard.

Is anyone else still seeing a problem on Ubuntu 16.04 with the current versions of Firefox and Thunderbird which are 63.0.3 and 60.2.1 respectively?

Paul White
[Ubuntu Bug Squad]

[Launchpad Janitor (janitor)]

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]