System does not detected Creative SB1550 corectly

[x15]

Ubuntu 16.04 LTS AMD64 does not detects Creative SB1550 PCI-E sound card.
This card is not old, I've bought it recently.

http://en.europe.creative.com/p/sound-blaster/sound-blaster-audigy-rx

"The Audigy 5/Rx is essentially an Audigy 4 behind a PLX PCIe-
bridge with an additional TOSLINK output."

lspci -v:
02:00.0 Multimedia audio controller: Creative Labs SB0400 Audigy2 Value
        Subsystem: Creative Labs SB0400 Audigy2 Value
        Flags: bus master, medium devsel, latency 32, IRQ 16
        I/O ports at e000 [size=64]
        Capabilities: [dc] Power Management version 2
        Kernel driver in use: snd_emu10k1
        Kernel modules: snd_emu10k1

lspci -vn:
02:00.0 0401: 1102:0008
        Subsystem: 1102:1024
        Flags: bus master, medium devsel, latency 32, IRQ 16
        I/O ports at e000 [size=64]
        Capabilities: [dc] Power Management version 2
        Kernel driver in use: snd_emu10k1
        Kernel modules: snd_emu10k1

dmesg:
snd_emu10k1 0000:02:00.0: Audigy2 value: Special config.

I've installed all ^alsa-* packages like utils,firmware, etc.
I've found the "SB1550" string in a /lib/modules/4.4.0-22-generic/kernel/sound/pci/emu10k1/snd-emu10k1.ko module...

There is some links:
http://www.linux-hardware-guide.com/in/2014-08-26-creative-sound-blaster-audigy-rx-sb1550-7-1-sound-sound-card-pcie
http://mailman.alsa-project.org/pipermail/alsa-devel/2015-March/089705.html

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1579550/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1579550

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc7-wily/

[x15 (x15)]

Hello Brad,

I've try to collect log but I've got an error message:
$ sudo apport-collect 1579550
ERROR: Could not import module, is a package upgrade in progress? Error: No module named PyQt5.QtCore
after installing python-apport...

[x15 (x15)]

Hello Joseph,
I've installed the latest kernel (4.6.0-040600rc7-generic).
The situation was same I've got a same kernel message: "Audigy2 value: Special config."

I've able to get stereo output from the card by enabling a mysterious "Audigy A" switch in the alamixer.
The tone control works too.

I think it is not a final solution...

[penalvch (penalvch)]

x15, instead of the graphical apport-collect, could you please try the below:
apport-cli -u 1579550

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Tobias Suchy (t-suchy)]

I got the same soundcard and suffering the same problem.
I'm using Ubuntu 16.04 and a 7.1 soundsystem.

Enabling "Audigy A" in alsamixer enabled the analog output somehow but i am getting no output on the side speakers. I have already tried enabling every option in alsamixer.

Any suggestions on this?

[Tobias Suchy (t-suchy)]

Sorry, i made a mistake in my last comment. The side speakers are outputting the front channel too! Thats why im not hearing the test tracks for the side speakers at all.
So the soundcard is outputting the front stream on the side channel as well.

[penalvch (penalvch)]

Tobias Suchy, if you are still having a sound issue, it will help immensely if you filed a new report with the Ubuntu via a terminal:
ubuntu-bug audio

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]