Libreoffice is crashing causing the session to be booted back to the login screen

[Titus]

If I click in a diolog box in Libreoffice, I get a black dialog screen flashing followed by a crash. It goes back to the logon screen within a few seconds.
So if after a crash I click in any of the options to recover a document, it crashes again.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
NonfreeKernelModules: wl
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,staticswitcher,workarounds,scale,expo,ezoom,dbus]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri May 6 09:55:58 2016
DistUpgraded: 2016-04-25 20:55:16,587 DEBUG icon theme changed, re-reading
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 6.30.223.248+bdcom, 4.4.0-21-generic, x86_64: installed
 nvidia-304, 304.131, 4.2.0-35-generic, x86_64: installed
 nvidia-304, 304.131, 4.4.0-21-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: Dell Haswell-ULT Integrated Graphics Controller [1028:05cb]
InstallationDate: Installed on 2015-05-14 (357 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Dell Inc. Latitude E7440
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=9b27492d-b9b9-44b6-aa52-282b2cdd909f ro splash screen vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to xenial on 2016-04-25 (10 days ago)
dmi.bios.date: 08/28/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0WK2DM
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd08/28/2014:svnDellInc.:pnLatitudeE7440:pvr01:rvnDellInc.:rn0WK2DM:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E7440
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67+git1603170630.49041c~gd~w
version.libgl1-mesa-dri: libgl1-mesa-dri 11.3~git1603190730.a100d8~gd~w
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.3~git1603190730.a100d8~gd~w
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Mark Summerfield (mark-qtrac)]

I also use LibreOffice:

Version: 5.1.4.2
Build ID: 1:5.1.4-0ubuntu1
CPU Threads: 8; OS Version: Linux 4.4; UI Render: GL;
Locale: en-GB (en_GB.UTF-8)

When I used the UI Render: default sometimes when I started LibreOffice it would crash the window system and return me to the login screen. I've now switched to the GL renderer in the hope that this solves the problem, but it is too early to say if it does or not.

[Lorenzo (nakis)]

I could always replicate the crash opening a CSV file. Activating OpenGl renderer is a workaround.

[Lorenzo (nakis)]

It worked only for some time, now (after activating OpenGl renderer) X doesn't crash but Libreoffice exit some seconds after showing CSV import window. On console I receive:
intel_do_flush_locked failed: Bad address

[glasairman (wlk461)]

On 17.04 Libre Office crashes and fails to start.

Kernel 4.10.0-994

Here is my syslog

Feb 18 16:22:37 david-17 zeitgeist-fts[2854]: Unable to get info on application://nautilus-autostart.desktop
Feb 18 16:22:37 david-17 hud-service[2815]: #033[31mvoid DBusMenuImporter::slotGetLayoutFinished(QDBusPendingCallWatcher*)#033[0m: "Keine derartige Schnittstelle »com.canonical.dbusmenu« des Objekts im Pfad /org/ayatana/bamf/window/62914561"
Feb 18 16:22:38 david-17 systemd[1544]: Starting Notification regarding a crash report...
Feb 18 16:22:38 david-17 hud-service[2815]: QCoreApplication::postEvent: Unexpected null receiver
Feb 18 16:22:38 david-17 unity-panel-ser[2282]: menus_destroyed: assertion 'IS_WINDOW_MENU(wm)' failed
Feb 18 16:22:38 david-17 update-notifier-crash[3732]: fwupd
Feb 18 16:22:39 david-17 system-crash-no[3737]: GtkDialog mapped without a transient parent. This is discouraged.
Feb 18 16:22:39 david-17 hud-service[2815]: #033[31mvoid DBusMenuImporter::slotGetLayoutFinished(QDBusPendingCallWatcher*)#033[0m: "Keine derartige Schnittstelle »com.canonical.dbusmenu« des Objekts im Pfad /org/ayatana/bamf/window/62914568"
Feb 18 16:22:41 david-17 systemd[1544]: update-notifier-crash.service: Main process exited, code=exited, status=1/FAILURE
Feb 18 16:22:41 david-17 systemd[1544]: Failed to start Notification regarding a crash report.
Feb 18 16:22:41 david-17 systemd[1544]: update-notifier-crash.service: Unit entered failed state.
Feb 18 16:22:41 david-17 systemd[1544]: update-notifier-crash.service: Failed with result 'exit-code'.
Feb 18 16:22:46 david-17 compiz[2266]: **
Feb 18 16:22:46 david-17 compiz[2266]: gnome-system-log:ERROR:logview-manager.c:356:logview_manager_add_logs_from_names: assertion failed: (op == NULL)
Feb 18 16:22:46 david-17 systemd[1544]: Starting Notification regarding a crash report...
Feb 18 16:22:46 david-17 update-notifier-crash[3761]: fwupd
Feb 18 16:22:47 david-17 system-crash-no[3767]: GtkDialog mapped without a transient parent. This is discouraged.
Feb 18 16:22:47 david-17 hud-service[2815]: #033[31mvoid DBusMenuImporter::slotGetLayoutFinished(QDBusPendingCallWatcher*)#033[0m: "Keine derartige Schnittstelle »com.canonical.dbusmenu« des Objekts im Pfad /org/ayatana/bamf/window/62914568"
Feb 18 16:22:49 david-17 systemd[1544]: Started Notification regarding a crash report.
Feb 18 16:22:51 david-17 systemd[1544]: Starting Notification regarding a crash report...
Feb 18 16:22:51 david-17 update-notifier-crash[3776]: gnome-system-log

[penalvch (penalvch)]

Titus, thank you for reporting this and helping make Ubuntu better.

1) After the crash, are there crash files in /var/crash?

2) Did this start to happen after an update? If so, which specifically?

3) To see if this is resolved in your release, could you please update your HWE stack as per https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise to the results?

[Titus (titus-deleeuw)]

Dear Christopher,

The problem was solved, and I don't remember what I had to do to solve
it. At the moment I run Ubuntu 17.10 without issues.

Kind regards,

Titus

Op 17-02-18 om 18:50 schreef Christopher M. Penalver:
> Titus, thank you for reporting this and helping make Ubuntu better.
>
> 1) After the crash, are there crash files in /var/crash?
>
> 2) Did this start to happen after an update? If so, which specifically?
>
> 3) To see if this is resolved in your release, could you please update
> your HWE stack as per https://wiki.ubuntu.com/Kernel/LTSEnablementStack
> and advise to the results?
>
> ** Tags added: bios-outdated-a22
>
> ** Changed in: xorg (Ubuntu)
> Importance: High => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: Confirmed => Incomplete
>

[penalvch (penalvch)]

Titus, I'm closing this as per your comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1578951/comments/8 noting this was resolved by updating.