[hostname, Realtek ALC269VB, Speaker, Internal] No sound at all after fresh xubuntu 16.04 installation

Bug #1575912 reported by Gloschtla
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Hardware sound device is available, according to:
aplay -l
sudo lspci

https://help.ubuntu.com/16.04/ubuntu-help/sound-nosound.html

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic i686
ApportVersion: 2.20.1-0ubuntu2
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: student 1739 F.... pulseaudio
CurrentDesktop: MATE
Date: Wed Apr 27 22:06:16 2016
InstallationDate: Installed on 2016-04-24 (3 days ago)
InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Release i386 (20160420.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: student 1739 F.... pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [hostname, Realtek ALC269VB, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/12/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0703
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 1001PXD
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0703:bd04/12/2011:svnASUSTeKComputerINC.:pn1001PXD:pvrx.x:rvnASUSTeKComputerINC.:rn1001PXD:rvrx.xx:cvnASUSTeKComputerINC.:ct10:cvrx.x:
dmi.product.name: 1001PXD
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.

Revision history for this message
Gloschtla (gloschtla) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in alsa-driver (Ubuntu):
status: New → Confirmed
Changed in alsa-driver (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Harald Franzen (harald-franzen-lotcavediving) wrote :

I can confirm this bug on Ubuntu 16.04 Xenial Xerus, same sound card:

[quote]
kaart 0: Intel [HDA Intel], apparaat 0: ALC269VB Analog [ALC269VB Analog]
[/quote]

Card is correctly detected, but no sound.

Revision history for this message
Kirk Brocas (oratek) wrote :

Additional information: THe L521x shows an Nvidia Audio device - It has an Nvidia Physx GT640M Graphics card, I'm guessing its related to that.

 aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3260 Analog [ALC3260 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

Revision history for this message
William Z Chadwick (cardioleo) wrote :

Hi,

This sounds similar to my bug.

I am pretty sure my physical speakers work, and even that they worked when I first installed Ubuntu Mate 22.04, but very shortly afterwards they stopped working.

The headphone jack also doesn't work. I installed a jack-detection repo and now sometimes (not constantly) the headphones will shoot out max volume white noise.

Here is my Alsa info: http://alsa-project.org/db/?f=608937f066095ec6710e5f3bafc292815da99414

I've been trying to fix this problem for a couple weeks now. I've followed different blogs on similar topics and read through various solutions to similar problems posted on launchpad or stackoverflow.

Any help would be greatly appreciated.

Revision history for this message
William Z Chadwick (cardioleo) wrote :

Re:^^^ Oh, and I have the soundcard: Realtek ALC269VB Analog, also.

Revision history for this message
William Z Chadwick (cardioleo) wrote :

Huh, interesting. When I hover my cursor over the sound widgit in my top panel bar, it says:

Output: 100%
0.00 dB
Built-in Audio Analog Stereo

And it says this even when I have something playing that ought to be outputting sound.

Doesn't 0.00 db mean silence?

Reading this now to find out what I can: https://sound.stackexchange.com/questions/25529/what-is-0-db-in-digital-audio -- "So audio meters don't show the dBu, dBV or dBFS level of the signal (some do, but as an extra). Instead they show 0dB as the standard operating level of the system." Oddly fascinating read. I had no idea that decibels were coined in relation to Bell labs.

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