Laptop does not resume after suspend (blackscreen).

[Alex]

I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs.

Network card is BCM4352 [14e4-43b1](rev03)

When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on.
I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7
ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5
Uname: Linux 4.2.0-35-generic x86_64
NonfreeKernelModules: nvidia wl
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Apr 13 11:05:08 2016
InstallationDate: Installed on 2016-03-05 (39 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: bcmwl
UpgradeStatus: No upgrade log present (probably fresh install)

[Alex (abergo)]

Let me know if you need more info.

[penalvch (penalvch)]

Alex, thank you for reporting this and helping make Ubuntu better.

1) Could you please povide the full computer model as noted on the sticker of the computer itself?
2) Could you please provide the results of the following terminal commands:
lspci -vvnn | grep -A 9 Network
sudo dmidecode -s bios-version
sudo dmidecode -s bios-release-date

[Roberto Fierros (robfz729)]

I am having the same problem running kernel 4.4.8 and Linux Mint 17.3.

[Alex (abergo)]

Thank you for this.

Computer model: Dell XPS 15 9530

lspci -vvnn | grep -A 9 Network:
06:00.0 Network controller [0280]: Broadcom Corporation BCM4352 802.11ac Wireless Network Adapter [14e4:43b1] (rev 03)
 Subsystem: Dell BCM4352 802.11ac Wireless Network Adapter [1028:0019]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 18
 Region 0: Memory at f7a00000 (64-bit, non-prefetchable) [size=32K]
 Region 2: Memory at f7800000 (64-bit, non-prefetchable) [size=2M]
 Capabilities: [48] Power Management version 3
  Flags: PMEClk- DSI- D1+ D2+ AuxCurrent=0mA PME(D0+,D1+,D2+,D3hot+,D3cold+)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=2 PME-

sudo dmidecode -s bios-version
A09

sudo dmidecode -s bios-release-date
07/30/2015

I've upgraded to 16.04 LTS, but no change in the problems resuming.

[penalvch (penalvch)]

Alex, could you please provide the requested debug following https://wiki.ubuntu.com/DebuggingKernelSuspend?

Please note, this may not work with the upstream kernel. If it doesn't, then please do it in the latest Ubuntu kernel.

[Alex (abergo)]

Sorry for the lag here. I am about to kill this machine (not really but some version of Linux needs to work).

1. It occurs when resuming from suspend. They keyboard lights up, and then fades. To me it looks like the Wireless driver hinders the graphical dirver to start up. Note I have tried with both the NVIDIA card / driver and the native graphic driver with no change in outcome. The only thing that makes a difference is uninstalling the wireless driver.

2. I have tried the following methods: shutting the lid and clicking the GUI suspend.

3. Tried resuming with opening lid and pressing the power button. No difference.

4.

Device S-state Status Sysfs node
RP01 S4 *disabled pci:0000:00:1c.0
PXSX S4 *disabled
RP02 S4 *disabled
PXSX S4 *disabled
RP03 S4 *disabled pci:0000:00:1c.2
PXSX S4 *disabled pci:0000:06:00.0
RP04 S4 *disabled pci:0000:00:1c.3
PXSX S4 *disabled pci:0000:07:00.0
  *disabled platform:rtsx_pci_sdmmc.0
  *disabled platform:rtsx_pci_ms.0
RP05 S4 *disabled
PXSX S4 *disabled
RP06 S4 *disabled
PXSX S4 *disabled
RP07 S4 *disabled
PXSX S4 *disabled
RP08 S4 *disabled
PXSX S4 *disabled
GLAN S4 *disabled
EHC1 S0 *enabled pci:0000:00:1d.0
EHC2 S4 *enabled pci:0000:00:1a.0
XHC S0 *enabled pci:0000:00:14.0
HDEF S4 *disabled pci:0000:00:1b.0
PEG0 S4 *disabled pci:0000:00:01.0
PEGP S4 *disabled pci:0000:02:00.0
PEGA S4 *disabled
PEG1 S4 *disabled
PEG2 S4 *disabled
PWRB S4 *enabled platform:PNP0C0C:00
LID0 S4 *enabled platform:PNP0C0D:00

5.

none core processors platform devices [freezer]

6.
none core processors platform [devices] freezer

7.
none core processors [platform] devices freezer

8.
none core [processors] platform devices freezer

9.
none [core] processors platform devices freezer

10.

[none] core processors platform devices freezer

11.
success: 3
fail: 0
failed_freeze: 0
failed_prepare: 0
failed_suspend: 0
failed_suspend_late: 0
failed_suspend_noirq: 0
failed_resume: 0
failed_resume_early: 0
failed_resume_noirq: 0
failures:
  last_failed_dev:

  last_failed_errno: 0
   0
  last_failed_step:

Resume-race:

 0.000000] microcode: CPU0 microcode updated early to revision 0x1e, date = 2015-08-13
[ 0.000000] Initializing cgroup subsys cpuset
[ 0.000000] Initializing cgroup subsys cpu
[ 0.000000] Initializing cgroup subsys cpuacct
[ 0.000000] Linux version 4.4.0-21-generic (buildd@lgw01-21) (gcc version 5.3.1 20160413 (Ubuntu 5.3.1-14ubuntu2) ) #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 (Ubuntu 4.4.0-21.37-generic 4.4.6)
[ 0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=4f40d79b-c3b0-430d-af9c-bca373690240 ro quiet splash
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] Centaur CentaurHauls
[ 0.000000] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x01: 'x87 floating point registers'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x02: 'SSE registers'
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x04: 'AVX registers'
[ 0.000000] x86/fpu: Enabled xs...

[penalvch (penalvch)]

Alex, I'm not sure what you provided in 5. through 10. but it's missing the requested information for each.

[Launchpad Janitor (janitor)]

[Expired for bcmwl (Ubuntu) because there has been no activity for 60 days.]