[Alienware Alienware 13 R2] hibernate/resume failure [non-free: nvidia_uvm nvidia_modeset nvidia]

[Jan Stutzki]

As standby is not working I tried it with hibernate. Unfortunately the same error occurs (EXT4-fs error) after the message that nvme0n1 is not available.

ProblemType: KernelOops
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-18-generic 4.4.0-18.34
ProcVersionSignature: Ubuntu 4.4.0-18.34-generic 4.4.6
Uname: Linux 4.4.0-18-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
Annotation: This occurred during a previous hibernation, and prevented the system from resuming properly.
ApportVersion: 2.20.1-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: lightdm 1306 F.... pulseaudio
                      stutzki 2131 F.... pulseaudio
Date: Mon Apr 11 08:34:00 2016
DuplicateSignature: hibernate/resume:Alienware Alienware 13 R2:1.2.12
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: hibernate/resume
HibernationDevice: RESUME=UUID=45b1ef11-e9d4-4daf-9cb1-f253e996f6b4
InstallationDate: Installed on 2016-04-01 (9 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160401)
InterpreterPath: /usr/bin/python3.5
MachineType: Alienware Alienware 13 R2
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 PATH=(custom, no user)
 LANG=de_DE.UTF-8
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-18-generic.efi.signed root=UUID=9bc7e2b8-0f93-4332-b217-19fdb84e9e0d ro
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-18-generic N/A
 linux-backports-modules-4.4.0-18-generic N/A
 linux-firmware 1.157
SourcePackage: linux
Title: [Alienware Alienware 13 R2] hibernate/resume failure [non-free: nvidia_uvm nvidia_modeset nvidia]
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 03/22/2016
dmi.bios.vendor: Alienware
dmi.bios.version: 1.2.12
dmi.board.name: Alienware 13 R2
dmi.board.vendor: Alienware
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Alienware
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnAlienware:bvr1.2.12:bd03/22/2016:svnAlienware:pnAlienware13R2:pvr1.2.12:rvnAlienware:rnAlienware13R2:rvrA00:cvnAlienware:ct10:cvrNotSpecified:
dmi.product.name: Alienware 13 R2
dmi.product.version: 1.2.12
dmi.sys.vendor: Alienware

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.6 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.6-rc4-wily/

[Jan Stutzki (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8jn6ln0m3jxne2k9x1-launchpad)]

Unfortunately the identical problem persists with all the kernels I tried recently:
4.2.0-27-generic
4.4.0-16-generic
4.4.0-17-generic
4.4.0-21-generic
4.5.2-040502-generic
4.6.0-999-generic #201604262201 SMP Wed Apr 27 02:03:00 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux (from the ppa "daily")

When booted from USB stick the system suspends and wakes up but is unable to access any filesystems as the stick has moved from /dev/sda to /dev/sdb. The nvme0n1 device is available before standby an is missing after. Same goes for all devices on a PCI bus other than 01:

These devices go missing after suspend/standby:
02:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller (rev 01)
03:00.0 Ethernet controller: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller (rev 10)
04:00.0 Network controller: Intel Corporation Wireless 8260 (rev 3a)

My current guess is an issue with the UEFI/BIOS.

[Jan Stutzki (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8jn6ln0m3jxne2k9x1-launchpad)]

1) sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
1.2.13
04/15/2016
2) No improvement. Same behaviour as previously.

[penalvch (penalvch)]

Jan Stutzki, could you please test the latest mainline kernel (4.7-rc2) and advise to the results?

[Jan Stutzki (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8jn6ln0m3jxne2k9x1-launchpad)]

Dell released another BIOS update (1.2.14) which I installed. Using 4.4.0-22 the error message unfortunately remains the same.

Using Mainline Kernele 4.7-rc2 the system does not suspend anymore. The HD activity indicator is permanently on and judging by the sound of the ac adapter the CPU is under load.

[penalvch (penalvch)]

Jan Stutzki, please provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

[Jan Stutzki (78luphr0rnk2nuqimstywepozxn9kl19tqh0tx66b5dki1xxsh5mkz9gl21a5rlwfnr8jn6ln0m3jxne2k9x1-launchpad)]

As requested:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
1.2.14
05/20/2016

[penalvch (penalvch)]

Jan Stutzki, to clarify, did you test hibernate (not suspend) with 4.7-rc2?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[dez (dezza)]

I have the same problem as described by Jan.

[Sergey Korolev (knopki)]

I have the same problem as described by Jan but on Alienware 15 r2.

These devices go missing after suspend/standby:
3b:00.0 Ethernet controller: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller (rev 10)
3c:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
3d:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5227 PCI Express Card Reader (rev 01)
3e:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd NVMe SSD Controller (rev 01)

Also, bug is not Ubuntu-related. I try Arch linux with 4.6.4 and 4.7.2 kernels with same results.

[penalvch (penalvch)]

Sergey Korolev, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[Sergey Korolev (knopki)]

Jan Stutzki, if the problem is still relevant.
Temporary workaround found: acpiphp.disable=1 boot parameter.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1655100