After OTA-10 [BQ 4.5] I don't get any sound or light notifications for SMS

[Buzea Bogdan]

After OTA-10 update, I received many calls but nothing shows on the screen: no light, no sound of calling. After the person who SMS me or call me end the call, or send the SMS I received a notification that I have a missed call or missed SMS, that I never heard.

The problem is that this is my main phone, and one of the call was from my boss and I was not answering him at the right moment.

After a reboot everthing was ok.

I have Ubuntu on my laptop, I can help you with logs with adb, if I receive the right instructions in solving this bug. Also I can help you with more informations. Please ask me...

After OTA-11 I dont get SMS sound notifications. For calls everything is ok.

[Buzea Bogdan (bogdanke8)]

Today the same behaviour. I recevied calls and SMS and no notification... What files do you need to help with this bug?

[Buzea Bogdan (bogdanke8)]

Yesterday the same behaviour. I missed calls. Needed to restart the phone. Can I help with some logs?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[FionaC (fmcox)]

I don't get it consistently (which is probably worse because I have a false sense of security!), but am finding that most of the time there is no sound with notifications, and I have experienced it not ringing or displaying the caller. On other days it does work though.

This only started happening on my E4.5 since the update, and rebooting does not resolve the issue for me.

[Pat McGowan (pat-mcgowan)]

@Buzea sorry for this

Try moving the folder /home/phablet/.config/pulse and reboot and see if that helps, I am assuming the volume levels may have gotten out of whack. If that works please attach that set of files here. (Also obviously ensure silent mode is not enabled.)

[Buzea Bogdan (bogdanke8)]

@pat where I have to move that files? I have to remove them, or just to move to another place?
Another question is how to acces folders to move something through ADB?

I know only to generate a archive with certain logs...
This are the instructions I use:

****
Retrieve logs from the device

Connect the mobile device running Ubuntu to the host computer also running Ubuntu via USB
On the Ubuntu host computer, open a terminal with Ctrl+Alt+T
Type the following commands, each followed by Enter

    mkdir logs
    cd logs
    adb pull /home/phablet/.cache/upstart/
    adb pull /var/crash
    cd ..
    tar -zcf logs.tar.gz logs
The final step will result in a file called logs.tar.gz. Please send that file to those debugging those logs.
****

In this case can you tell me the commands to solve this moving folder?...

[Pat McGowan (pat-mcgowan)]

You can for example do

adb shell mv .config/pulse pulsebackup
adb reboot

then if it helps tar it and attach
adb pull pulsebackup
tar -zcf pulse.tar.gz pulsebackup

[Buzea Bogdan (bogdanke8)]

@pat: I have moved the files, like you said. This are the files I get from the phone, if helps anyone.

[Buzea Bogdan (bogdanke8)]

That's all I have got. I will keep up to date if I meet this bug again, after this files move.

[Buzea Bogdan (bogdanke8)]

I have a bigger tar.gz pack. This one

[Buzea Bogdan (bogdanke8)]

The thing that changed after OTA-11 is that now is available only for SMS. I dont get notifications for SMS always. Sometimes only a green light after the SMS is received and that's all. No notification sound.

[Anupam (anupam207)]

Now it's a duplicate of bug #1544477, I believe