Lenovo ThinkPad E460 20EUS00000 Touchpad not detected after and before the installation

[Stephan]

I just got the ThinkPad today and since it is shipped without an OS I cannot guaranty that the TouchPad works at all. I think however it is a problem with the Ubuntu 14.04. installation.
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stephan 1547 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8230ec00-a0a7-4055-8e06-579423a7b3ec
InstallationDate: Installed on 2016-04-06 (0 days ago)
InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b541 Chicony Electronics Co., Ltd
 Bus 001 Device 004: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20EUS00000
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-27.32~14.04.1-generic 4.2.8-ckt1
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-27-generic N/A
 linux-backports-modules-4.2.0-27-generic N/A
 linux-firmware 1.127.20
Tags: trusty
Uname: Linux 4.2.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/17/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: R00ET37W (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20EUS00000
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrR00ET37W(1.12):bd01/17/2016:svnLENOVO:pn20EUS00000:pvrThinkPadE460:rvnLENOVO:rn20EUS00000:rvrNotDefined:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20EUS00000
dmi.product.version: ThinkPad E460
dmi.sys.vendor: LENOVO
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stephan 1547 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8230ec00-a0a7-4055-8e06-579423a7b3ec
InstallationDate: Installed on 2016-04-06 (0 days ago)
InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f2:b541 Chicony Electronics Co., Ltd
 Bus 001 Device 004: ID 046d:c01e Logitech, Inc. MX518 Optical Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20EUS00000
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-27.32~14.04.1-generic 4.2.8-ckt1
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-27-generic N/A
 linux-backports-modules-4.2.0-27-generic N/A
 linux-firmware 1.127.20
Tags: trusty
Uname: Linux 4.2.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/17/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: R00ET37W (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20EUS00000
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrR00ET37W(1.12):bd01/17/2016:svnLENOVO:pn20EUS00000:pvrThinkPadE460:rvnLENOVO:rn20EUS00000:rvrNotDefined:cvnLENOVO:ct10:cvrNone:
dmi.product.name: 20EUS00000
dmi.product.version: ThinkPad E460
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1566889

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

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[Stephan (stephan-braeuer)]

Hi, thanks for the quick response. I am able to run the command, but I get the error or warning that dpkg-query did not find a package suitable for linux. After that I get to send an error report.

[Stephan (stephan-braeuer)]

I have not done any other changes, but somehow the touchpad is now recognized and working. I had to install python-apport before running the command. Could that have changes anything? I will now try to restart the computer to check if it is still working then.

Before that I will add once more the three files from the beginning. Maybe that helps in case it stops to work after the reboot.

[Stephan (stephan-braeuer)]

Even after the reboot everything is working fine. While I am very happy that the problem seems to be solved, I would appreciate it if you could give me some kind of explanation or your best guess what went wrong or has changed.

[Stephan (stephan-braeuer)]

I am encountering the same issue again. The Touchpad is not recognized and I have to use a USB mouse to get any work done. The problem reappeared today after some problems during shut down yesterday.
I will upload the same three files as last time.
The problem was not solved by using an older kernel version (I tried 4.2.0-42-generic and 4.4.0-36-generic).

[Brad Figg (brad-figg)]

This change was made by a bot.

[Stephan (stephan-braeuer)]

Still the same problem. This time it is not magically solved after a few restarts. Would be great if someone could have a look at this issue.