My inbuilt Bluetooth module is not recognized

Bug #1562375 reported by Anjana Soman
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Mine is an HP Pavilion laptop (hp 15-r032tx) and has multi-booted Ubuntu 15.10 alongside pre-existing Windows 8.1. The bluetooth functionality works perfectly well in my Windows 8.1 but NOT in Ubuntu. The Bluetooth application in Ubuntu states that there are "No Bluetooth adapters found" And the options to enable Bluetooth or make my device visible are both greyed out (inaccessible). Help me out here please, fellas?

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-16-generic 4.2.0-16.19 [modified: boot/vmlinuz-4.2.0-16-generic]
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: afu 1428 F.... pulseaudio
 /dev/snd/pcmC1D0p: afu 1428 F...m pulseaudio
 /dev/snd/controlC1: afu 1428 F.... pulseaudio
CurrentDesktop: Unity
Date: Sat Mar 26 23:59:12 2016
HibernationDevice: RESUME=UUID=a58efd73-c965-4269-8f93-1fe896530ea6
InstallationDate: Installed on 2016-01-19 (67 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Hewlett-Packard HP 15 Notebook PC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic.efi.signed root=UUID=ba9b3920-5558-4dc8-99de-2f830853e301 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-16-generic N/A
 linux-backports-modules-4.2.0-16-generic N/A
 linux-firmware 1.149
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/21/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2212
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.28
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.18:bd05/21/2014:svnHewlett-Packard:pnHP15NotebookPC:pvr0977100000405F00000610180:rvnHewlett-Packard:rn2212:rvr86.28:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP 15 Notebook PC
dmi.product.version: 0977100000405F00000610180
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Anjana Soman (anjanasoman9212) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.5 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.5-wily/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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