nvidia 361 drivers cause unresponsive machine

[shinyblue]

Running Ubuntu Gnome 16.04 Beta1.

Installing the proprietary drivers (either the tested or the updates) one results in: the splash screen goes away, revealing all the console output (with mostly green OKs) and the console log-in. This whole thing then flashes on and off and the system seems a little too upset to receive keyboard input. There is no mouse. The only way out is a hard reset, or if networking got started you can sometimes SSH in and issue a shutdown that way.

The Nvidia driver is 361.28-0ubuntu1

It's a Dell xps-15 9550 with the UHD 4k screen.

*-display
     description: 3D controller
     product: GM107M [GeForce GTX 960M]
     vendor: NVIDIA Corporation
     physical id: 0
     bus info: pci@0000:01:00.0
     version: a2
     width: 64 bits
     clock: 33MHz
     capabilities: pm msi pciexpress bus_master cap_list rom
     configuration: driver=nouveau latency=0
     resources: irq:127 memory:dc000000-dcffffff memory:b0000000-bfffffff memory:c0000000-c1ffffff ioport:e000(size=128) memory:dd000000-dd07ffff
*-display
    description: VGA compatible controller
     product: Intel Corporation
     vendor: Intel Corporation
     physical id: 2
     bus info: pci@0000:00:02.0
     version: 06
     width: 64 bits
     clock: 33MHz
     capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
     configuration: driver=i915_bpo latency=0
     resources: irq:126 memory:db000000-dbffffff memory:70000000-7fffffff ioport:f000(size=64)

To restore the system I have to boot to root console from the grub menu and then remove the nvidia stuff.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-13.29-generic 4.4.5
Uname: Linux 4.4.0-13-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: GNOME
Date: Fri Mar 18 20:31:47 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Skylake Integrated Graphics [8086:191b] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Dell Skylake Integrated Graphics [1028:06e4]
   Subsystem: Dell GM107M [GeForce GTX 960M] [1028:06e4]
InstallationDate: Installed on 2016-03-15 (3 days ago)
InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160225.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 04f3:21d5 Elan Microelectronics Corp.
 Bus 001 Device 002: ID 0a5c:6410 Broadcom Corp.
 Bus 001 Device 004: ID 0c45:6713 Microdia
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 15 9550
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-13-generic.efi.signed root=UUID=b026feed-8801-44f4-9f3f-c245f4a1f25e ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/25/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.01.19
dmi.board.name: 0N7TVV
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.01.19:bd01/25/2016:svnDellInc.:pnXPS159550:pvr:rvnDellInc.:rn0N7TVV:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 15 9550
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.1.2-1ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.1.2-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.1-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.6.1-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160218-1ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Fri Mar 18 17:28:07 2016
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
 Unknown chipset: NV117
 SynPS/2 Synaptics TouchPad: Read error 19
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5182
 vendor SHP
xserver.version: 2:1.18.1-1ubuntu4

[shinyblue (shinyblue)]

Please note that because my system is unresponsive WITH this package installed, I had to run apport-bug when they were NOT installed, so some of the above may not be relevant!

Very happy to provide other logs from my system or to try anything (although I'm not clever enough to start compiling kernels or such!).

[shinyblue (shinyblue)]

Note: This only happens when I'm using gdm and gnome shell. I have successfully installed lightdm + unity and it works fine.

So this is a gnome-related bug.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Leif (leifcr)]

Same issue on Dell XPS 15-9530 updated from 14.04 to 16.04.

[Mark Pointing (mp035)]

Same issue here on XPS 15-9530. I fixed it by switching to the nvidia 364 drivers from the graphics driver ppa:

sudo apt-get purge nvidia-361
sudo add-apt-repository ppa:graphics-drivers/ppa
sudo apt-get update
sudo apt-get install nvidia-364

A full system restart (twice for some reason, power down on the second try) was required to get everything working.

[shinyblue (shinyblue)]

I tried the solution from #6 but it did not work for me: With nvidia-364 installed:

1. I could start LightDM but could not start a Gnome session - few flashes after entering password and it bounced me back to the lightdm login screen.

2. If I selected gdm as my display manager I could not get to the login screen. It would keep flashing blank, then back to a tty, then back to blank, then back to tty.