Touchpad and mouse problem with kernel 3.13.0-83

Bug #1559288 reported by Defaux Romaric
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Medium
Unassigned

Bug Description

Hi,

I'm using a laptop dell inspiron 15
Intel® Core™ i3-4005U CPU @ 1.70GHz × 4
64 bits

Description: Ubuntu 14.04.4 LTS
Release: 14.04

When I start with the latest updated kernel
/boot/vmlinuz-3.13.0-83-generic
I've no mouse. Even if I plug my usb mouse (usually I use the touchpad)

I reboot with 3.13.0-79-generic and no problem.

In the kern.log I found this (cat kern.log | grep -i 'error') :
kernel: [ 0.000000] ACPI Error: Gpe0Block - 32-bit FADT register is too long (32 bytes, 256 bits) to convert to GAS struct - 255 bits max, truncating (20131115/tbfadt-202)
kernel: [ 15.292896] usb 1-1.6: Direct firmware load failed with error -2
kernel: [ 17.896019] EXT4-fs (sda7): re-mounted. Opts: errors=remount-ro
(I don't know if all these errors are helpful)

I think this is linked to the kernel, because when I use a older one no problem, but perhaps I do a mistake.
If you need more logs or stuff please ask me.

Regards
Romaric
---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: rhumz 2309 F.... pulseaudio
 /dev/snd/controlC0: rhumz 2309 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=59bb2454-1b6a-44e0-b10f-812f473eedca
InstallationDate: Installed on 2015-01-28 (418 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
MachineType: Dell Inc. Inspiron 3542
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-83-generic.efi.signed root=UUID=042822f0-544a-40db-b098-f6fa615215ae ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-83.127-generic 3.13.11-ckt35
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-83-generic N/A
 linux-backports-modules-3.13.0-83-generic N/A
 linux-firmware 1.127.20
StagingDrivers: rts5139
Tags: trusty staging
Uname: Linux 3.13.0-83-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/05/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 08J9VC
dmi.board.vendor: Dell Inc.
dmi.board.version: A04
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd08/05/2014:svnDellInc.:pnInspiron3542:pvrNotSpecified:rvnDellInc.:rn08J9VC:rvrA04:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3542
dmi.product.version: Not Specified
dmi.sys.vendor: Dell Inc.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1559288

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: trusty
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Can you post the apport data as requested in comment #1? That will allow us to review your hardware.

Changed in linux (Ubuntu):
importance: Undecided → Medium
tags: added: kernel-da-key
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

This may be related to bug 1549354, if the same commit that caused this in Wily was also included in Trusty.

Revision history for this message
Defaux Romaric (rdefaux) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
Defaux Romaric (rdefaux) wrote : BootDmesg.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote : CRDA.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote : CurrentDmesg.txt

apport information

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Defaux Romaric (rdefaux) wrote : IwConfig.txt

apport information

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Defaux Romaric (rdefaux) wrote : Lspci.txt

apport information

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Defaux Romaric (rdefaux) wrote : Lsusb.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote : ProcEnviron.txt

apport information

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Defaux Romaric (rdefaux) wrote : ProcInterrupts.txt

apport information

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Defaux Romaric (rdefaux) wrote : ProcModules.txt

apport information

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Defaux Romaric (rdefaux) wrote : PulseList.txt

apport information

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Defaux Romaric (rdefaux) wrote : RfKill.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote : UdevDb.txt

apport information

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Defaux Romaric (rdefaux) wrote : UdevLog.txt

apport information

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Defaux Romaric (rdefaux) wrote : WifiSyslog.txt

apport information

Revision history for this message
Defaux Romaric (rdefaux) wrote :
Download full text (6.4 KiB)

Last update fixed my problem :) !

Here's an extract of my dpkg.log
2016-03-20 19:15:48 startup archives unpack
2016-03-20 19:15:57 install linux-headers-3.13.0-83:all <none> 3.13.0-83.127
2016-03-20 19:15:57 status half-installed linux-headers-3.13.0-83:all 3.13.0-83.127
2016-03-20 19:16:02 status unpacked linux-headers-3.13.0-83:all 3.13.0-83.127
2016-03-20 19:16:02 status unpacked linux-headers-3.13.0-83:all 3.13.0-83.127
2016-03-20 19:16:02 install linux-headers-3.13.0-83-generic:amd64 <none> 3.13.0-83.127
2016-03-20 19:16:02 status half-installed linux-headers-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:04 status unpacked linux-headers-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:04 status unpacked linux-headers-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:05 install linux-image-extra-3.13.0-83-generic:amd64 <none> 3.13.0-83.127
2016-03-20 19:16:05 status half-installed linux-image-extra-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:17 status unpacked linux-image-extra-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:17 status unpacked linux-image-extra-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:18 install linux-signed-image-3.13.0-83-generic:amd64 <none> 3.13.0-83.127
2016-03-20 19:16:18 status half-installed linux-signed-image-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:18 status unpacked linux-signed-image-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:18 status unpacked linux-signed-image-3.13.0-83-generic:amd64 3.13.0-83.127
2016-03-20 19:16:18 upgrade linux-signed-generic:amd64 3.13.0.79.85 3.13.0.83.89
2016-03-20 19:16:18 status half-configured linux-signed-generic:amd64 3.13.0.79.85
2016-03-20 19:16:18 status unpacked linux-signed-generic:amd64 3.13.0.79.85
2016-03-20 19:16:18 status half-installed linux-signed-generic:amd64 3.13.0.79.85
2016-03-20 19:16:18 status half-installed linux-signed-generic:amd64 3.13.0.79.85
2016-03-20 19:16:19 status unpacked linux-signed-generic:amd64 3.13.0.83.89
2016-03-20 19:16:19 status unpacked linux-signed-generic:amd64 3.13.0.83.89
2016-03-20 19:16:19 upgrade linux-signed-image-generic:amd64 3.13.0.79.85 3.13.0.83.89
2016-03-20 19:16:19 status half-configured linux-signed-image-generic:amd64 3.13.0.79.85
2016-03-20 19:16:19 status unpacked linux-signed-image-generic:amd64 3.13.0.79.85
2016-03-20 19:16:19 status half-installed linux-signed-image-generic:amd64 3.13.0.79.85
2016-03-20 19:16:19 status half-installed linux-signed-image-generic:amd64 3.13.0.79.85
2016-03-20 19:16:19 status unpacked linux-signed-image-generic:amd64 3.13.0.83.89
2016-03-20 19:16:19 status unpacked linux-signed-image-generic:amd64 3.13.0.83.89
2016-03-20 19:16:20 upgrade linux-headers-generic:amd64 3.13.0.79.85 3.13.0.83.89
2016-03-20 19:16:20 status half-configured linux-headers-generic:amd64 3.13.0.79.85
2016-03-20 19:16:20 status unpacked linux-headers-generic:amd64 3.13.0.79.85
2016-03-20 19:16:20 status half-installed linux-headers-generic:amd64 3.13.0.79.85
2016-03-20 19:16:20 status half-installed linux-headers-generic:amd64 3.13.0.79.85
2016-03-20 19:16:20 status unpacked linux-headers-generic:amd64 3.13.0.83.89
2016-03-20 19:16:20 sta...

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Changed in linux (Ubuntu):
status: Incomplete → Fix Released
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