Steps to reproduce (happens > 50% of the time, but not every time):
Turn on an Osprey 2 Mini, and connect it to a USB port via a USB cable while both the device and computer are on (i.e. hotplug).
Observed symptoms:
- sometimes the Osprey 2 Mini goes into an endless reset loop (visible as the LEDs on the front of the device flashing rapidly), being reset approximately every 200ms; on such occasions, the Ubuntu user interface often reacts as though I'd inserted an audio CD containing corrupted data (e.g. via repeatedly adding an "Audio CD" icon to the launcher and then removing it, and putting up dialog boxes complaining about failure to read the data).
- sometimes the kernel panics (often some time after the reset loop starts, perhaps up to 10 seconds); when this happens there was always or nearly always a reset loop occurring beforehand.
- sometimes the device resets once or not at all, then works as expected (showing up as a network interface, and allowing me to communicate to the Internet with a wired connection); I'm currently using an Osprey 2 Mini for this purpose right now.
The kernel panics lock up the entire system (forcing a hard power off). lt-Sysrq commands don't work in this state (even though I have them enabled), and sometimes the Caps Lock light flashes repeatedly. The logs end some time before the panic occurs.
/var/log/syslog:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1556471/+attachment/4598145/+files/syslog
The reset loops also occurred when I was using Ubuntu vivid. The kernel panics only happened after an upgrade to wily. Output of lsusb -v is attached.
The issue was root caused to the device violating the Mass Storage protocol. Hence, the preferred way to resolve is the vendor provides updated firmware.
WORKAROUND: echo 1bbb:f000:i | sudo tee /sys/module/usb_storage/parameters/quirks
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ais523 6233 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=bfbc4bf8-2e40-4799-bbef-9c5044c87007
InstallationDate: Installed on 2014-06-03 (648 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP Pavilion 15 Notebook PC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-32-generic.efi.signed root=UUID=e92d655d-cf36-4d45-90e7-30a0f9d0949e ro quiet splash
ProcVersionSignature: Ubuntu 4.2.0-32.37-generic 4.2.8-ckt4
RelatedPackageVersions:
linux-restricted-modules-4.2.0-32-generic N/A
linux-backports-modules-4.2.0-32-generic N/A
linux-firmware 1.149.3
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: wily
Uname: Linux 4.2.0-32-generic x86_64
UpgradeStatus: Upgraded to wily on 2016-02-18 (22 days ago)
UserGroups: adm audio cdrom dip lpadmin plugdev sambashare sudo wireshark
_MarkForUpload: True
dmi.bios.date: 12/04/2013
dmi.bios.vendor: Insyde
dmi.bios.version: F.42
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2186
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 35.12
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.42:bd12/04/2013:svnHewlett-Packard:pnHPPavilion15NotebookPC:pvr098B110000404100000620180:rvnHewlett-Packard:rn2186:rvr35.12:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 15 Notebook PC
dmi.product.version: 098B110000404100000620180
dmi.sys.vendor: Hewlett-Packard
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1556471
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.