Lenovo Y700-17ISK: Firmware Bug: No valid trip found

[aljosa]

After installing and updating Xenial, dmesg notes:
[ 0.847894] [Firmware Bug]: No valid trip found
[ 0.848310] [Firmware Bug]: No valid trip found
[ 0.848351] GHES: HEST is not enabled!

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-10-generic 4.4.0-10.25
ProcVersionSignature: Ubuntu 4.4.0-10.25-generic 4.4.3
Uname: Linux 4.4.0-10-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: aljosa 1776 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Mar 6 11:24:30 2016
HibernationDevice: RESUME=UUID=ac022671-63df-40ae-bffe-66fff3b35125
InstallationDate: Installed on 2016-03-05 (0 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160304)
MachineType: LENOVO 80Q0
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-10-generic.efi.signed root=UUID=aa4325c4-4b4c-4372-b8ca-a66c3e5b2aa6 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-10-generic N/A
 linux-backports-modules-4.4.0-10-generic N/A
 linux-firmware 1.156
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/31/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: CDCN30WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: Allsparks 7A
dmi.board.vendor: LENOVO
dmi.board.version: NO DPK
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad Y700-17ISK
dmi.modalias: dmi:bvnLENOVO:bvrCDCN30WW:bd01/31/2016:svnLENOVO:pn80Q0:pvrLenovoideapadY700-17ISK:rvnLENOVO:rnAllsparks7A:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapadY700-17ISK:
dmi.product.name: 80Q0
dmi.product.version: Lenovo ideapad Y700-17ISK
dmi.sys.vendor: LENOVO

[Brad Figg (brad-figg)]

This change was made by a bot.

[Alberto Salvia Novella (es20490446e)]

Please:

1. Edit the report description, so it explains which steps you followed to recreate the bug and which are the consequences of it.
2. Set this report status back to "confirmed".

[penalvch (penalvch)]

aljosa, thank you for reporting this and helping make Ubuntu better.

Typically, "Firmware Bug" means you would have a bug in your firmware versus a software bug in Ubuntu.

Have you had a chance to advise your vendor of this?

[aljosa (aljosa-p)]

Thank you for your advice about contacting Lenovo, here's the situation:

https://forums.lenovo.com/t5/Linux-Discussion/Problems-running-Ubuntu-on-Lenovo-Y700-17ISK/td-p/3278421
My unsuccessful attempt to contact support through official Lenovo web pages (even phone number for Croatia is missing) brought me to this forum...

[penalvch (penalvch)]

aljosa, while I don't speak Croatian, nor could I determine what you mean by:
>"My unsuccessful attempt to contact support through official Lenovo web pages (even phone number for Croatia is missing)"

I did find the following as a potential point of contact:
http://shop.lenovo.com/hr/hr/services-warranty/?menu-id=informacije_i_kontakti_o_uslugama

Is this what you attempted to engage?

[aljosa (aljosa-p)]

https://support.lenovo.com/hr/hr/contactus
Recommended contact options for your product:
- Support Phone list (Croatia missing)
- Consult Our Forum

So following the official Lenovo instructions I registered myself on their forum and posted my message which you can read here:
https://forums.lenovo.com/t5/Linux-Discussion/Problems-running-Ubuntu-on-Lenovo-Y700-17ISK/td-p/3278421

[penalvch (penalvch)]

aljosa, a forum is not a direct, official support channel. There is no obligation for anyone from Lenovo to ever look at your problem, let alone address it.

You need to either call one of the Lenovo Authorized Service Partners, whose phone numbers are listed in the URL I previously provided, or call into the sales line and ask for what the appropriate technical support phone number is.

[aljosa (aljosa-p)]

Thank you for your effort, but your link is pointing to the Croatian 'service and warranty' web page which says: "Dear customer, for support you must call England. Obviously, the less you speak English (if you speak it at all), the more you will have to pay". Plane and simple, appropriate technical support phone number doesn't exist.
If, as you say, forum is not a direct, official support channel, then this is maybe the case that needs to be reported to the police instead to the developers :) :) :) :)

[penalvch (penalvch)]

aljosa, you could call one of the local numbers, and asked to be transferred to England. Hence, you pay nothing except for time.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[aljosa (aljosa-p)]

I've updated my BIOS to the latest version: CDCN35WW
I have now a fresh and totally clean installation of Ubuntu 16.04.

Here's an excerpt from my DMESG which you can find attached to this post:

[ 0.000035] ACPI: Core revision 20150930
[ 0.025040] ACPI Error: [\_SB_.PCI0.XHC_.RHUB.HS11] Namespace lookup failure, AE_NOT_FOUND (20150930/dswload-210)
[ 0.025045] ACPI Exception: AE_NOT_FOUND, During name lookup/catalog (20150930/psobject-227)
[ 0.025084] ACPI Exception: AE_NOT_FOUND, (SSDT:CB-01 ) while loading table (20150930/tbxfload-193)
[ 0.030567] ACPI Error: 1 table load failures, 7 successful (20150930/tbxfload-214)

[ 0.355622] pci 0000:01:00.0: can't claim BAR 6 [mem 0xfff80000-0xffffffff pref]: no compatible bridge window
[ 0.355647] pci 0000:01:00.0: BAR 6: no space for [mem size 0x00080000 pref]
[ 0.355648] pci 0000:01:00.0: BAR 6: failed to assign [mem size 0x00080000 pref]

[ 1.014162] mmc0: Unknown controller version (3). You may experience problems.

[ 1.943569] iwlwifi 0000:08:00.0: Direct firmware load for iwlwifi-8000C-19.ucode failed with error -2
[ 1.943596] iwlwifi 0000:08:00.0: Direct firmware load for iwlwifi-8000C-18.ucode failed with error -2
[ 1.943603] iwlwifi 0000:08:00.0: Direct firmware load for iwlwifi-8000C-17.ucode failed with error -2
[ 1.947507] iwlwifi 0000:08:00.0: Unsupported splx structure

[ 2.752029] Bluetooth: hci0: Failed to send firmware data (-38)

[ 4.755825] Bluetooth: hci0 command 0xfc05 tx timeout
[ 9.634400] usb 1-11: USB disconnect, device number 5
[ 9.634710] Bluetooth: hci0: Reading Intel version information failed (-19)

[ 11.436894] Bluetooth: hci0: Setting Intel event mask failed (-16)

[ 0.858435] [Firmware Bug]: No valid trip found
[ 0.861605] [Firmware Bug]: No valid trip found

This one is the most annoying error, it appears on screen during booting:
failure writing sector 0x21c8800 to 'hd0'
press any key to continue...

[aljosa (aljosa-p)]

This morning I installed new kernel 4.6-rc7-wily, but unfortunately nothing changes, all above errors are still here (including boot error: failure writing sector 0x21c8800 to 'hd0'/ press any key to continue...). Please find attached also my new dmesg.

[penalvch (penalvch)]

aljosa, could you please advise to https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1553691/comments/10 ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]