blank console after upgrading to 3.2.0-99

[Mike Kupfer]

Ubuntu 12.04.5, ASUS model 1015E, x86_64

When I boot the 3.2.0-99 kernel on my ASUS netbook, I pretty much never get a working display manager. (I think it booted okay the first time after installing the kernel, but that's it.) Usually I just get a black display. I have also gotten

- an almost complete login screen, except the background is wrong (uniform purple instead of my wallpaper), and trackpad clicks are ignored (but trackpad motion works)

- stuck at the Ubuntu splash screen

I once tried booting in recovery mode. I noticed a message about modprobe being terminated by signal 9, and I noticed several messages about modprobe timeouts. But other than that the messages didn't tell me anything that I could make sense of.

I can ssh into the system. Unfortunately, "apport-bug linux" gets stuck (it still says "collecting problem information" after 30 minutes), so I'm filing this directly on Launchpad. I can get the apport configuration information from the 3.2.0-98 kernel (that kernel works just fine). I can also collect any log files, ps output, etc. that you'd like. lightdm does seem to be running. The only suspicious thing I see in the log files is that Xorg.0.log is missing a bunch of text that it contains when using the -98 kernel.

I noticed that I had an out-of-date BIOS, but upgrading the BIOS did not fix anything.

Reinstalling the -99 kernel did not help.
---
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1562 F.... pulseaudio
CasperVersion: 1.367
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Alpha amd64 (20160307)
MachineType: ASUSTeK COMPUTER INC. 1015E
Package: linux (not installed)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- maybe-ubiquity
ProcVersionSignature: Ubuntu 4.4.0-10.25-generic 4.4.3
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-10-generic N/A
 linux-backports-modules-4.4.0-10-generic N/A
 linux-firmware 1.156
Tags: xenial
Uname: Linux 4.4.0-10-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/08/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1015E.304
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: 1015E
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1015E.304:bd05/08/2013:svnASUSTeKCOMPUTERINC.:pn1015E:pvr1.0:rvnASUSTeKCOMPUTERINC.:rn1015E:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: 1015E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1553626

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Mike Kupfer (mkupfer37)]

I ran "apport-collect 1553626", but it appeared to hang. (After an hour, it was still saying "Collecting problem information".)

I poked around a bit while it was running. Here's some ps output in case it's useful:

camomile$ ps -t pts/1
  PID TTY TIME CMD
 1757 pts/1 00:00:00 bash
 1825 pts/1 00:00:00 apport-collect
 1830 pts/1 00:01:08 apport-gtk
 1835 pts/1 00:00:00 dbus-launch
 2022 pts/1 00:00:00 rfkill
camomile$ ps u 2022
USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND
kupfer 2022 0.0 0.0 4156 352 pts/1 D+ 19:43 0:00 rfkill list

I will see if enabling wireless makes things better.

[Mike Kupfer (mkupfer37)]

I booted the -98 kernel, enabled wireless in Network Manager, and then booted the -99 kernel. I'm afraid apport-collect still stalls, and I still see rfkill stuck in D+ state.

So, I can manually attach files from /var/log. Or I could try running apport-collect with the -98 kernel running. Let me know how to proceed.

[penalvch (penalvch)]

Mike Kupfer, thank you for reporting this and helping make Ubuntu better. Could you please boot into http://cdimage.ubuntu.com/daily-live/current/ and then run the apport-collect?

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport information

[Mike Kupfer (mkupfer37)]

apport-collect has been run as requested. And FWIW, the live image console worked just fine (no need to ssh in to run apport-collect).

[penalvch (penalvch)]

Mike Kupfer, would you need a backport to a release prior to 16.04?

If not, please mark this Status Invalid.

[Mike Kupfer (mkupfer37)]

I don't need a backport, so closing as requested.