Canonical System Image

Wrong hints showing when signing in Ubuntu One account

Bug #1552546 reported by Evan Wang on 2016-03-03

This bug report is a duplicate of: Bug #1564142: Multiple calls to finished/error signals of QNAM object. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	Canonical System Image	Confirmed	Undecided	Alejandro J. Cura
	ubuntuone-credentials (Ubuntu)	Confirmed	High	dobey

Bug Description

$ adb shell system-image-cli -i
current build number: 272
device name: krillin
channel: ubuntu-touch/rc-proposed/bq-aquaris.en
last update: 2016-03-03 04:45:02
version version: 272
version ubuntu: 20160303
version device: 20160108-efc96d8
version custom: 20160111-926-36--vivid

Steps to reproduce:
1. Open Ubuntu One sign in page from System Settings-->Accounts-->Ubuntu One
2. Enter an account does not exist and with a password more than 8 characters
Or enter an existed accunt and with a wrong password (more than 8 characters)

Actual results:
It always showing the same hints "Network error - please retry"

Scenario 2:
If enter an existed account which enabled 2nd factor authentication, tap 'Sign in" after entered the correct account and password, the field of "Type your verification code" reveals, but also appears the hint "Network error - please retry"

Revision history for this message

Evan Wang (wsy324) wrote on 2016-03-03:

screenshot20160303_045838524.png Edit (90.2 KiB, image/png)

Pat McGowan (pat-mcgowan) on 2016-03-03

Changed in canonical-devices-system-image:
status:	New → Confirmed
assignee:	nobody → Pat McGowan (pat-mcgowan)
assignee:	Pat McGowan (pat-mcgowan) → David Barth (dbarth)

David Barth (dbarth) on 2016-03-04

Changed in ubuntuone-credentials (Ubuntu):
assignee:	nobody → Alberto Mardegan (mardy)
Changed in webapps-sprint:
assignee:	nobody → Alberto Mardegan (mardy)
milestone:	none → sprint-19

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-03-11:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntuone-credentials (Ubuntu):
status:	New → Confirmed

dobey (dobey) on 2016-04-06

Changed in ubuntuone-credentials (Ubuntu):
assignee:	Alberto Mardegan (mardy) → Rodney Dawes (dobey)
no longer affects:	webapps-sprint

Alejandro J. Cura (alecu) on 2016-04-06

Changed in canonical-devices-system-image:
assignee:	David Barth (dbarth) → Alejandro J. Cura (alecu)

Revision history for this message

dobey (dobey) wrote on 2016-04-06:

This is caused by bug #1564142 which is causing our code to replace the error message with a generic network error message, since we get a signal call with invalid data after the correct signal call.

Changed in ubuntuone-credentials (Ubuntu):
importance:	Undecided → High

Revision history for this message

Lorn Potter (lorn-potter) wrote on 2016-04-06:

Does not need to be wrong password, it gives that 'Network error - please retry' and then shows the 2 step verification entry, when giving correct password.

Revision history for this message

Lorn Potter (lorn-potter) wrote on 2016-04-07:

Patch attached to https://bugs.launchpad.net/bugs/1564142

Revision history for this message

Julia Palandri (julia-palandri) wrote on 2016-04-07:

@lorn-potter, exactly, as described in https://bugs.launchpad.net/canonical-devices-system-image/+bug/1559509 the network error shows in two different cases (and it shouldn't show in neither of them)