Ubuntu
messaging-app package

Cant delete messages

Bug #1550582 reported by TenLeftFingers
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Incomplete
High
Bill Filler
Canonical System Image 11 "OTA11"
messaging-app (Ubuntu)
Incomplete
High
Tiago Salem Herrmann

Bug Description

I swipe to the right to reveal the red delete icon. I tap, and the app freezes for around 30 seconds. Then the message is still there. E4.5, OTA9.1.

Bill Filler (bfiller)
Changed in messaging-app (Ubuntu):
assignee: nobody → Tiago Salem Herrmann (tiagosh)
importance: Undecided → High
status: New → Triaged
Changed in canonical-devices-system-image:
milestone: none → ww08-2016
assignee: nobody → Bill Filler (bfiller)
importance: Undecided → High
status: New → Triaged
Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

Hi,

do you have access to the device over adb? if so, could you run "adb shell dbus-monitor > history.log"
and try removing the message again?

Then attach history.log here.

Thanks

Bill Filler (bfiller)
Changed in canonical-devices-system-image:
status: Triaged → Incomplete
Changed in messaging-app (Ubuntu):
status: Triaged → Incomplete
Pat McGowan (pat-mcgowan)
Changed in canonical-devices-system-image:
milestone: ww08-2016 → 11
Revision history for this message
TenLeftFingers (tenleftfingers) wrote :

Hi,

Selecting all messages and choosing delete worked for me when I left the device untouched overnight. As a result I can't currently reproduce the issue because my list of messages is only two screens long (it was tens of screens long originally).

In time I will be able to reproduce this issue and I will post back the adb output.

Revision history for this message
Arnaud Ober (user-deactivated-80571) wrote :

The issue is when you have so many messages to delete in the same time. I already saw this bug. The partial solution is to select some messages and delete the, reselect some messages and delete them. Until the full conversation is removed...

Revision history for this message
Tiago Salem Herrmann (tiagosh) wrote :

Hi Arnaud,

looks like the issue you describe is a different bug. I believe we have the similar bug for dialer already reported here: https://bugs.launchpad.net/ubuntu/+source/dialer-app/+bug/1407977

It's a different app, but the root cause of both bugs is the same.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.