Bug #1545916 “intel wifi [8086:3165] (rev 79) failed to work aft...” : Bugs : linux-lts-vivid package : Ubuntu

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Joseph Salisbury (jsalisbury) wrote on 2016-02-16:

#1

Do you happen to know the last kernel version that did work?

Changed in linux (Ubuntu):
status:	New → Confirmed
importance:	Undecided → Medium
status:	Confirmed → New
Changed in linux-lts-vivid (Ubuntu):
importance:	Undecided → Medium
tags:	added: kernel-da-key trusty vivid

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2016-02-16:

#2

The current linux-lts-vivid kernel is: 3.19.0-49.55~14.04.1 The bug was reported with 3.19.0-23-generic #24~14.04.1

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Brad Figg (brad-figg) wrote on 2016-02-16: Missing required logs.

#3

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1545916

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

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Mitja (mitja-vidmar) wrote on 2016-02-17:

#4

The last kernel version that did work is 3.19.0-23-generic #24~14.04.1, which was pre-installed on the new computer.

After updating to a more recent kernel the wi-fi stops working. I made it work again by re-installing the original system through system recovery option.

I will now run the software updater again and post the logs as required in answer #3 above from my other computer.

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Mitja (mitja-vidmar) wrote on 2016-02-17: apport information

#5

ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mitja 2241 F.... pulseaudio
CurrentDesktop: Unity
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-trusty-amd64-osp1-20150720-0
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8c347e79-673c-4d4f-8cd2-49650e4044fa
InstallationDate: Installed on 2016-01-26 (21 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06
MachineType: Dell Inc. Inspiron 13-7359
Package: linux-lts-vivid
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-23-generic.efi.signed root=UUID=711854ff-a449-49fd-ae6d-ce5db38a1bf8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-23.24~14.04.1-generic 3.19.8-ckt2
RelatedPackageVersions:
linux-restricted-modules-3.19.0-23-generic N/A
linux-backports-modules-3.19.0-23-generic N/A
linux-firmware 1.127.14
Tags: trusty
Uname: Linux 3.19.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/07/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.00.00
dmi.board.name: 05VN9R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.00.00:bd08/07/2015:svnDellInc.:pnInspiron13-7359:pvr:rvnDellInc.:rn05VN9R:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-7359
dmi.sys.vendor: Dell Inc.

tags:

added: apport-collected

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Mitja (mitja-vidmar) wrote on 2016-02-17: AlsaInfo.txt

#6

AlsaInfo.txt Edit (32.6 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: BootDmesg.txt

#7

BootDmesg.txt Edit (63.0 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: CRDA.txt

#8

CRDA.txt Edit (354 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: CurrentDmesg.txt

#9

CurrentDmesg.txt Edit (4.5 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: IwConfig.txt

#10

IwConfig.txt Edit (474 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: Lspci.txt

#11

Lspci.txt Edit (7.0 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: Lsusb.txt

#12

Lsusb.txt Edit (355 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcCpuinfo.txt

#13

ProcCpuinfo.txt Edit (4.4 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcEnviron.txt

#14

ProcEnviron.txt Edit (313 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcInterrupts.txt

#15

ProcInterrupts.txt Edit (2.2 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcModules.txt

#16

ProcModules.txt Edit (6.5 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: PulseList.txt

#17

PulseList.txt Edit (18.8 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: RfKill.txt

#18

RfKill.txt Edit (112 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: UdevDb.txt

#19

UdevDb.txt Edit (167.4 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: UdevLog.txt

#20

UdevLog.txt Edit (389.8 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: WifiSyslog.txt

#21

WifiSyslog.txt Edit (3.7 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17:

#22

Above are the results of apport-collect 1545916 command before updating the system. They are probably useless.-

I will now update the system and see what happens....

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Mitja (mitja-vidmar) wrote on 2016-02-17: apport information

#23

ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mitja 1996 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
CurrentDesktop: Unity
DistributionChannelDescriptor:
# This is a distribution channel descriptor
# For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-trusty-amd64-osp1-20150720-0
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8c347e79-673c-4d4f-8cd2-49650e4044fa
InstallationDate: Installed on 2016-01-26 (22 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20150720-04:06
MachineType: Dell Inc. Inspiron 13-7359
Package: linux-lts-vivid
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-49-generic.efi.signed root=UUID=711854ff-a449-49fd-ae6d-ce5db38a1bf8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-49.55~14.04.1-generic 3.19.8-ckt12
RelatedPackageVersions:
linux-restricted-modules-3.19.0-49-generic N/A
linux-backports-modules-3.19.0-49-generic N/A
linux-firmware 1.127.20
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
StagingDrivers: r8188eu
Tags: trusty staging
Uname: Linux 3.19.0-49-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/07/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 01.00.00
dmi.board.name: 05VN9R
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr01.00.00:bd08/07/2015:svnDellInc.:pnInspiron13-7359:pvr:rvnDellInc.:rn05VN9R:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Inspiron 13-7359
dmi.sys.vendor: Dell Inc.

tags:

added: staging

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Mitja (mitja-vidmar) wrote on 2016-02-17: AlsaInfo.txt

#24

AlsaInfo.txt Edit (32.5 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: BootDmesg.txt

#25

BootDmesg.txt Edit (55.9 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: CurrentDmesg.txt

#26

CurrentDmesg.txt Edit (2.1 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: IwConfig.txt

#27

IwConfig.txt Edit (477 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: Lspci.txt

#28

Lspci.txt Edit (7.1 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: Lsusb.txt

#29

Lsusb.txt Edit (417 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcCpuinfo.txt

#30

ProcCpuinfo.txt Edit (4.4 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcEnviron.txt

#31

ProcEnviron.txt Edit (313 bytes, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcInterrupts.txt

#32

ProcInterrupts.txt Edit (2.1 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: ProcModules.txt

#33

ProcModules.txt Edit (6.0 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: PulseList.txt

#34

PulseList.txt Edit (18.8 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: UdevDb.txt

#35

UdevDb.txt Edit (168.0 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: UdevLog.txt

#36

UdevLog.txt Edit (382.3 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17: WifiSyslog.txt

#37

WifiSyslog.txt Edit (134.9 KiB, text/plain)

apport information

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Mitja (mitja-vidmar) wrote on 2016-02-17:

#38

The above is information obtained after update. The wi-fi no longer works unless I use an external usb wi-fi adapter (which I used in order to perform the above command)

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Seth Forshee (sforshee) wrote on 2016-02-17:

#39

In the non-working case the iwlwifi module isn't loaded, which is obviously a problem. Can you provide the output from the following commands when wifi isn't working? Does wifi work after these commands?

$ modprobe --show-depends pci:v00008086d00003165sv00008086sd00004410bc02sc80i00
$ sudo modprobe -v pci:v00008086d00003165sv00008086sd00004410bc02sc80i0

At this point I'm not seeing any obvious differences between the two kernel versions which would account for the regression.

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Mitja (mitja-vidmar) wrote on 2016-02-17:

#40

The command:

modprobe --show-depends pci:v00008086d00003165sv00008086sd00004410bc02sc80i00

returns:

insmod /lib/modules/3.19.0-49-generic/updates/dkms/compat.ko
insmod /lib/modules/3.19.0-49-generic/updates/dkms/cfg80211.ko
insmod /lib/modules/3.19.0-49-generic/updates/dkms/iwlwifi.ko

the command:

sudo modprobe -v pci:v00008086d00003165sv00008086sd00004410bc02sc80i0

returns:

insmod /lib/modules/3.19.0-49-generic/updates/dkms/compat.ko
modprobe: ERROR: could not insert 'iwlwifi': Exec format error

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Seth Forshee (sforshee) wrote on 2016-02-17:

#41

These are not the modules that shipped with the kernel. It looks to me like something that was added for hardware enablement.

I'm not sure what package this affects, but it doesn't look like it's the kernel. Someone from the Canonical hardware enablement team needs to look into it.

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Anthony Wong (anthonywong) wrote on 2016-02-18:

#42

Mitja, could you post the output of `dkms status` and `dpkg -l \*dkms`?

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Mitja (mitja-vidmar) wrote on 2016-02-18:

#43

See below:

mitja@mitja-Inspiron-13-7359:~$ dkms status
iwlwifi-intel3165, 1.2, 3.19.0-23-generic, x86_64: installed
iwlwifi-intel3165, 1.2, 3.19.0-49-generic, x86_64: installed
oem-audio-hda-daily-skl, 0.4ubuntu14.04.2, 3.19.0-23-generic, x86_64: installed
oem-audio-hda-daily-skl, 0.4ubuntu14.04.2, 3.19.0-49-generic, x86_64: installed

mitja@mitja-Inspiron-13-7359:~$ dpkg -l \*dkms
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
un acpi-call-dkms <none> <none> (no description available)
ii dkms 2.2.0.3-1.1u all Dynamic Kernel Module Support Fra
ii iwlwifi-intel3 1.2 all iwlwifi-intel3165 driver in DKMS
ii oem-audio-hda- 0.4ubuntu14. all oem-audio-hda-daily driver in DKM
un tp-smapi-dkms <none> <none> (no description available)

Po-Hsu Lin (cypressyew) on 2016-02-18

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

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Anthony Wong (anthonywong) wrote on 2016-02-18:

#44

Can you run `find /var/lib/dkms/iwlwifi-intel3165 -name make.log` and post the result?

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Mitja (mitja-vidmar) wrote on 2016-02-18:

#45

mitja@mitja-Inspiron-13-7359:~$ find /var/lib/dkms/iwlwifi-intel3165 -name make.log
/var/lib/dkms/iwlwifi-intel3165/1.2/3.19.0-49-generic/x86_64/log/make.log
/var/lib/dkms/iwlwifi-intel3165/1.2/3.19.0-23-generic/x86_64/log/make.log

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Anthony Wong (anthonywong) wrote on 2016-02-19:

#46

Mitja, could you please attach both make.log to this bug? Thanks.

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Mitja (mitja-vidmar) wrote on 2016-02-19:

#47

I can't find any file with that name (make.log) on my system. Or should I look for something else?

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Anthony Wong (anthonywong) wrote on 2016-02-19:

#48

@Mitja
From the result of comment #45, you should be able to find the files at:
/var/lib/dkms/iwlwifi-intel3165/1.2/3.19.0-49-generic/x86_64/log/make.log
/var/lib/dkms/iwlwifi-intel3165/1.2/3.19.0-23-generic/x86_64/log/make.log

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Mitja (mitja-vidmar) wrote on 2016-02-19:

#49

3.19.0-23 Edit (12.2 KiB, text/plain)

Thanks, here are the files: the first one

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Mitja (mitja-vidmar) wrote on 2016-02-19:

#50

3.19.0-49 Edit (12.2 KiB, text/plain)

the second: file

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penalvch (penalvch) wrote on 2016-02-21:

#51

Mitja, to see if this is already resolved, could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

description:	updated
tags:	added: bios-outdated-01.50.00
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

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Anthony Wong (anthonywong) wrote on 2016-02-22:

#52

We will find a machine with this wifi card and check, stay tuned.

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Mitja (mitja-vidmar) wrote on 2016-02-22:

#53

I tested the machine with Ubuntu 16.04 (obtained via http://cdimage.ubuntu.com/daily-live/current/ ) and while WI-FI worked, the touchpad (which works with 14.04) did not work.

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penalvch (penalvch) wrote on 2016-02-22:

#54

Mitja, regarding the touchpad issue, it will help immensely if you filed a new report with 16.04 via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Changed in linux (Ubuntu):
status:	Incomplete → Fix Released
tags:	added: regression-update

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2016-02-24:

#55

It looks like this regression happens after 3.19.0-26

Anthony Wong (anthonywong) on 2016-02-25

Changed in linux-lts-vivid (Ubuntu):
assignee:	nobody → Po-Hsu Lin (cypressyew)

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2016-02-26:

#56

To be more precise, wireless works on 3.19.0-26 and before it, so it's 3.19.0-28 that breaks it.
And there are some Intel 3165 related changes in drivers/net/wireless/iwlwifi/iwl-7000.c

Changed in linux-lts-vivid (Ubuntu):
status:	New → In Progress

penalvch (penalvch) on 2016-02-26

tags:

added: needs-bisect

Po-Hsu Lin (cypressyew) on 2017-05-09

Changed in linux-lts-vivid (Ubuntu):
status:	In Progress → Invalid

Ubuntu
linux-lts-vivid package

intel wifi [8086:3165] (rev 79) failed to work after updating the system

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Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Fix Released	Medium	Unassigned
	linux-lts-vivid (Ubuntu)	Invalid	Medium	Po-Hsu Lin

Ubuntulinux-lts-vivid package

intel wifi [8086:3165] (rev 79) failed to work after updating the system

Bug Description

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Ubuntu
linux-lts-vivid package