package linux-image-3.13.0-77-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

[Steve Richardson]

Error updating Ubuntu base

ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-77-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic i686
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stretchslr 1837 F.... pulseaudio
CurrentDmesg:
 [ 175.969679] init: plymouth-upstart-bridge main process (1247) terminated with status 1
 [ 175.969709] init: plymouth-upstart-bridge main process ended, respawning
Date: Sun Feb 14 10:46:00 2016
DuplicateSignature: package:linux-image-3.13.0-77-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=32319397-c156-4724-8c67-5cd560922e59
InstallationDate: Installed on 2013-07-31 (927 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
Lsusb:
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: IBM 1836Q4U
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=3a243f93-291b-497a-9088-e6e157e4a9ef ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1.7
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Title: package linux-image-3.13.0-77-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to trusty on 2015-02-07 (371 days ago)
dmi.bios.date: 03/29/2005
dmi.bios.vendor: IBM
dmi.bios.version: 1RETDJWW (3.15 )
dmi.board.name: 1836Q4U
dmi.board.vendor: IBM
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: IBM
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnIBM:bvr1RETDJWW(3.15):bd03/29/2005:svnIBM:pn1836Q4U:pvrThinkPadR51:rvnIBM:rn1836Q4U:rvrNotAvailable:cvnIBM:ct10:cvrNotAvailable:
dmi.product.name: 1836Q4U
dmi.product.version: ThinkPad R51
dmi.sys.vendor: IBM

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Steve Richardson (stretchslr)]

Thanks Joseph, I did as you suggested and that has resolved the issue.

[Jim McTavish (jimmac17)]

This did not fix the problem for me. Still can't install any updates because of this error. Keeps coming back with the same message:

Errors were encountered while processing:
 /var/cache/apt/archives/linux-image-3.13.0-77-generic_3.13.0-77.121_i386.deb
 /var/cache/apt/archives/linux-image-3.13.0-76-generic_3.13.0-76.120_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

Help would be massively appreciated.

[Steve Richardson (stretchslr)]

I should add that in addition to running Joseph Salisbury's (very kindly) suggested apt-get commands, I also inserted a command as a result of running the first. When I ran 'apt-get install -f' , the output suggested running 'apt-get -autoremove', so I did. In summary, you might try this:

sudo apt-get install -f
sudo apt-get autoremove
sudo apt-get clean
sudo apt-get update

Then try installing updates.

At any rate read the output of 'sudo apt-get install -f' and see what it suggests in your circumstances.

hth