Dell XPS13 with i915 hangs with only mouse cursor and SSH working

[Bartłomiej Żogała]

[42662.007846] [drm:check_crtc_state] [CRTC:21]
[42662.007851] [drm:check_crtc_state] [CRTC:25]
[42662.007852] [drm:check_crtc_state] [CRTC:29]
[42662.007853] [drm:check_shared_dpll_state] WRPLL 1
[42662.007854] [drm:check_shared_dpll_state] WRPLL 2
[42662.074691] ------------[ cut here ]------------
[42662.074711] WARNING: CPU: 0 PID: 0 at /build/linux-NgsOGa/linux-4.2.0/drivers/gpu/drm/i915/intel_display.c:11102 intel_check_page_flip+0xfc/0x110 [i915]()
[42662.074712] Kicking stuck page flip: queued at 1340036, now 1340040
[42662.074713] Modules linked in: cdc_acm hid_logitech_hidpp hid_logitech_dj hid_generic vmnet(OE) parport_pc vmw_vsock_vmci_transport vsock vmw_vmci vmmon(OE) rfcomm bnep pci_stub vboxpci(OE) vboxnetadp($
[42662.074740] snd_pcm rtsx_pci_ms snd_seq memstick snd_seq_device snd_timer snd shpchp soundcore mei_me lpc_ich mei soc_button_array int3403_thermal i2c_designware_platform int3402_thermal dw_dmac dw_dm$
[42662.074766] CPU: 0 PID: 0 Comm: swapper/0 Tainted: P OE 4.2.0-27-generic #32-Ubuntu
[42662.074767] Hardware name: Dell Inc. XPS 13 9343/09K8G1, BIOS A05 07/14/2015
[42662.074768] 0000000000000000 6e5309da9f364044 ffff88021f403d48 ffffffff817eae99
[42662.074770] 0000000000000000 ffff88021f403da0 ffff88021f403d88 ffffffff8107b9c6
[42662.074772] ffff88021f403db8 ffff880210c5d800 ffff8802113cf000 ffff880210c5d9a8
[42662.074773] Call Trace:
[42662.074774] <IRQ> [<ffffffff817eae99>] dump_stack+0x45/0x57
[42662.074780] [<ffffffff8107b9c6>] warn_slowpath_common+0x86/0xc0
[42662.074782] [<ffffffff8107ba55>] warn_slowpath_fmt+0x55/0x70
[42662.074793] [<ffffffffc020d9cc>] intel_check_page_flip+0xfc/0x110 [i915]
[42662.074802] [<ffffffffc01d6685>] gen8_irq_handler+0x325/0x590 [i915]
[42662.074804] [<ffffffff810d4854>] handle_irq_event_percpu+0x74/0x180
[42662.074806] [<ffffffff810d49a9>] handle_irq_event+0x49/0x70
[42662.074808] [<ffffffff810d7d21>] handle_edge_irq+0x81/0x150
[42662.074810] [<ffffffff810172b5>] handle_irq+0x25/0x40
[42662.074812] [<ffffffff817f486f>] do_IRQ+0x4f/0xe0
[42662.074813] [<ffffffff817f27eb>] common_interrupt+0x6b/0x6b
[42662.074814] <EOI> [<ffffffff810e7ec4>] ? enqueue_hrtimer+0x44/0x80
[42662.074818] [<ffffffff816879e0>] ? cpuidle_enter_state+0x130/0x270
[42662.074819] [<ffffffff816879bb>] ? cpuidle_enter_state+0x10b/0x270
[42662.074821] [<ffffffff81687b57>] cpuidle_enter+0x17/0x20
[42662.074822] [<ffffffff810bdac2>] call_cpuidle+0x32/0x60
[42662.074823] [<ffffffff81687b33>] ? cpuidle_select+0x13/0x20
[42662.074825] [<ffffffff810bdd58>] cpu_startup_entry+0x268/0x320

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
Uname: Linux 4.2.0-27-generic x86_64
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat Feb 13 20:13:24 2016
DistUpgraded: 2015-11-15 21:52:38,727 DEBUG enabling apt cron job
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus:
 bcmwl, 6.30.223.248+bdcom, 4.2.0-25-generic, x86_64: installed
 bcmwl, 6.30.223.248+bdcom, 4.2.0-27-generic, x86_64: installed
 vboxhost, 5.0.10, 4.2.0-25-generic, x86_64: installed
 vboxhost, 5.0.10, 4.2.0-27-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0665]
InstallationDate: Installed on 2015-05-08 (281 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Dell Inc. XPS 13 9343
PlymouthDebug: Error: [Errno 13] Brak dostępu: '/var/log/plymouth-debug.log'
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-27-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro plymouth:debug splash quiet drm.debug=0xe crashkernel=384M-:128M crashkernel=384M-:128M crashkernel=384M-:128M crashkernel=384M-:128M crashkernel=384M-:128M crashkernel=384M-:128M vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UdevLog: Error: [Errno 2] Nie ma takiego pliku ani katalogu: '/var/log/udev'
UpgradeStatus: Upgraded to wily on 2015-11-15 (89 days ago)
dmi.bios.date: 07/14/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 09K8G1
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/14/2015:svnDellInc.:pnXPS139343:pvr:rvnDellInc.:rn09K8G1:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9343
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+15.10.20151202-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2+gallium-nine~git1602130800.a18166~gd~w
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Sat Feb 13 17:24:23 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5153
 vendor SHP
xserver.version: 2:1.17.2-1ubuntu9.1

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Bartłomiej Żogała (nusch)]

I confirm it happens with latest BIOS.
nusch@XPS13:~$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A07
11/11/2015

It's reproducible but not under full controll, most often it happens if on loaded system playing YoutTube wideo and switching fullscreen on or off. I think this info along with stacktrace should be sufficient to enable necessary logging, then I can contribute to debug it further.

[Bartłomiej Żogała (nusch)]

Why this has importance low ?
"A problem with an essential hardware component " , "Impacts accessibility of a core application" -> High
"Crashes the entire operating system" -> Critical
The only circumstance for making it l"ow" is uncommon hardware, but I wouldn't agree as it's laptop with native Ubuntu support and it's userbase is greather than for other devices http://www.dell.com/us/p/xps-13-9343-laptop-ubuntu/pd
So please at least set an average of those importances.

[penalvch (penalvch)]

Bartłomiej Żogała, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

Once testing of the latest upstream kernel is complete, please mark this report Status Confirmed. Please let us know your results.

Thank you for your understanding.

[Bartłomiej Żogała (nusch)]

Hello
During installing of this kernel I'm getting:
W: Possible missing firmware /lib/firmware/i915/skl_guc_ver4.bin for module i915
But I can't get rid of this module as suggested in https://wiki.ubuntu.com/Kernel/MainlineBuilds because i915 is most probably related to this bug.

[Bartłomiej Żogała (nusch)]

Hello, checked today, still exists in mainline linux-image-4.5.0-040500-lowlatency_4.5.0-040500.201603140130_amd64. Not sure if properly tagged release candidate number.
Steps to reproduce: Open chromium browser with arround 30 tabs, open new tab with YouTube(HTML5 not flash in my case), open new window, also with Youtube. Do a lot of entering/exiting full screen mode, screen should hang in less a minute.
In oppisite to 4.2 kernel I'm able to fully reboot with 4.5 through SSH. In 4.2 it started shutdown and hanged at some stage requireing hard reset.

[penalvch (penalvch)]

Bartłomiej Żogała, to see if this is already resolved upstream, could you please test http://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/ and advise to the results?

[Bartłomiej Żogała (nusch)]

Present in drm-intel-nightly current (15.03.2016). In fact it goes to hang state even faster- in one of the first window opened in windw manager

[penalvch (penalvch)]

Bartłomiej Żogała, the issue you are reporting is an upstream one. Could you please report this problem following the "1.1 - DRM Kernel" instructions verbatim at https://01.org/linuxgraphics/documentation/how-report-bugs ?

Please provide a direct URL to your report when it becomes available so that it may be tracked.

Thank you for your understanding.

[Bartłomiej Żogała (nusch)]

Upstream URL: https://bugs.freedesktop.org/show_bug.cgi?id=94580

[Jonas Petersson (catellie)]

For the record: I had exactly this problem in my Lenovo X250 in late April. Basically forcing be to reboot at least every second day. After upgrading to 16.04 the problem has not been seen again.

[Bartłomiej Żogała (nusch)]

This bug is about XPS13 only, upstream kernel didn't fixed the issue

[Bartłomiej Żogała (nusch)]

No longer an issue on Ubuntu kernel 4.15.0-124-generic