[Fujitsu LIFEBOOK S935] Touchpad doesn't work

[mauribera]

The touchpad is recognized, e.g., xinput but does not respond at all. It worked under the original win7 installation.

WORKAROUND: Use kernel boot parameters:
i8042.nomux=1 i8042.reset

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.19.0-49.55~14.04.1-generic 3.19.8-ckt12
Uname: Linux 3.19.0-49-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Feb 6 21:36:22 2016
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Fujitsu Limited. Device [10cf:1896]
InstallationDate: Installed on 2016-01-30 (7 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: FUJITSU LIFEBOOK S935
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-49-generic.efi.signed root=UUID=b2e8253b-e0f4-4300-b611-ab33856023ba ro quiet splash nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/02/2015
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: Version 1.11
dmi.board.name: FJNB284
dmi.board.vendor: FUJITSU
dmi.board.version: C3
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.chassis.version: LIFEBOOK S935
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.11:bd06/02/2015:svnFUJITSU:pnLIFEBOOKS935:pvr10601736666:rvnFUJITSU:rnFJNB284:rvrC3:cvnFUJITSU:ct10:cvrLIFEBOOKS935:
dmi.product.name: LIFEBOOK S935
dmi.product.version: 10601736666
dmi.sys.vendor: FUJITSU
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sat Feb 6 15:28:02 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 5138
 vendor SHP
xserver.version: 2:1.17.1-0ubuntu3~trusty1

[mauribera (maurizio-szn)]

Dear Chris, below the output of the command

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Version 1.12
11/20/2015

Unfotunately there was no improvement

[mauribera (maurizio-szn)]

..unfortunately it has non been resolved. I launched Ubuntu 16.04 form the dvd and there was no response from the touchpad. Typical commands xinput and cat /proc/bus/input/devices as well as synclient still show info on the SynPS/2 touchpad

Do you suggest other tests?

thanks, maurizio

[penalvch (penalvch)]

mauribera, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[penalvch (penalvch)]

mauribera, could you please post the results of the following terminal command:
usb-devices

[mauribera (maurizio-szn)]

I tested all the upstream kernels from
linux-image-4.5.0-040500rc6-generic_4.5.0-040500rc6.201602281230_amd64.deb
to
linux-image-4.5.0-040500rc1-generic_4.5.0-040500rc1.201601241731_amd64.deb
and from them down to
linux-image-3.14.56-031456-generic_3.14.56-031456.201510262131_amd64.deb
the last did not allow the system to load properly and a reboot was needed
For each installation I checked with uname -r if the kernel had properly installed.
The problem persists.
I also re-checked with a live Windows 7 version if the touchpad did work under win7 and it did
I don't know if it can help. The driver under Windows 7 for the Lefebook S735 is FTS_SynapticsPointingDeviceDriver64bitedition_181225_1115887

[mauribera (maurizio-szn)]

following the output of usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.05
S: Manufacturer=Linux 4.5.0-040500rc6-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=1.5 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=046d ProdID=c05a Rev=63.00
S: Manufacturer=Logitech
S: Product=USB Optical Mouse
C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=03(HID ) Sub=01 Prot=02 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=04 Cnt=02 Dev#= 3 Spd=480 MxCh= 4
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=04b4 ProdID=6570 Rev=32.99
S: Product=USB2.0 Hub
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=02 Prnt=03 Port=00 Cnt=01 Dev#= 5 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=04f2 ProdID=b413 Rev=69.23
S: Manufacturer=Chicony Electronics Co., Ltd.
S: Product=FJ Camera
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T: Bus=01 Lev=02 Prnt=03 Port=01 Cnt=02 Dev#= 6 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=ff(vend.) Sub=10 Prot=ff MxPS= 8 #Cfgs= 1
P: Vendor=138a ProdID=0050 Rev=00.60
S: SerialNumber=f717dfb0dc79
C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 4 Cls=ff(vend.) Sub=00 Prot=00 Driver=(none)

T: Bus=01 Lev=02 Prnt=03 Port=02 Cnt=03 Dev#= 7 Spd=12 MxCh= 4
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=0b97 ProdID=7761 Rev=01.10
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=2mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=03 Prnt=07 Port=01 Cnt=01 Dev#= 8 Spd=12 MxCh= 0
D: Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=0b97 ProdID=7772 Rev=01.10
S: Manufacturer=O2
S: Product=O2Micro CCID SC Reader
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=0b(scard) Sub=00 Prot=00 Driver=(none)

T: Bus=01 Lev=01 Prnt=01 Port=06 Cnt=03 Dev#= 4 Spd=12 MxCh= 0
D: Ver= 2.01 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=0a2a Rev=00.01
C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev=04.05
S: Manufacturer=Linux 4.5.0-040500rc6-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

[mauribera (maurizio-szn)]

Dear Chris, any news about the touchpad bug?
Thanks in advance.
Regards, maurizio

On 03/07/2016 01:01 AM, Christopher M. Penalver wrote:
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Triaged
>
> ** Summary changed:
>
> - touchpad not working after 14.04 installation
> + [Fujitsu LIFEBOOK S935] Touchpad doesn't work
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[penalvch (penalvch)]

mauribera, to keep this bug relevant to upstream, one would want to test the latest mainline kernel as it comes out (now 4.6-rc2). Could you please advise?

[mauribera (maurizio-szn)]

Dear Chris, I installed the latest Kernel and there was no change.
However I have a new info to provide which might help.
I booted the laptop with the Windows 7 installatin CD just to check that
the touchpad was still working. When Windows was ready to start the
installation I canceled it, quickly ejected the CD and the PC moved to
Ubuntu prompt to load the OS and after a few seconds to the Ubuntu log
in page. After this, the touchpad started to work perfectly.
When I re-booted the system from the pre-intalled Ubuntu the touchpad
was dead again.
I made also attempts with live CD of other distributions, e.g., Suse and
Red Hat, without any success.
Apparently Windows loads the driver which is utilized by Ubuntu if load
just after.

Looking forward to hearing form you.
Best regards, maurizio

On 04/03/2016 09:04 PM, Christopher M. Penalver wrote:
> mauribera, to keep this bug relevant to upstream, one would want to test
> the latest mainline kernel as it comes out (now 4.6-rc2). Could you
> please advise?
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[mauribera (maurizio-szn)]

Dear Chris,

I run the system testing (in attach the report) and after the suspend
test the touchpad died again. I confirm that loading the driver with the
Win7 installation CD and exiting the installation soon, when Ubuntu
loads from the HD, it uses the driver and the touchpad works. It sounds
very., very strange to me but this is what happens.

Best wishes, maurizio

On 04/03/2016 09:04 PM, Christopher M. Penalver wrote:
> mauribera, to keep this bug relevant to upstream, one would want to test
> the latest mainline kernel as it comes out (now 4.6-rc2). Could you
> please advise?
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[DamirSharipov (dammer)]

Fix append kernel to params i8042.notimeout i8042.nomux

[penalvch (penalvch)]

DamirSharipov, to advise, WORKAROUNDs are not fixes.

Despite this, could you please advise on what computer model precisely this WORKAROUND applies to?

[penalvch (penalvch)]

mauribera, to advise, you don't have to attach anything when testing successively newer kernels unless requested. Just stating if the problem is reproducible or not is fine.

Despite this, could you please test the latest mainline kernel (4.6-rc4) and advise to the results?

[DamirSharipov (dammer)]

@Christopher M. Penalver (penalvch) Yes, you are right of course it WORKAROUND

The model is:
DMI: FUJITSU LIFEBOOK S935/FJNB284, BIOS Version 1.09 12/25/2014
touchpad: input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input5

This problem was on my laptop from version 15.04, earlier versions I did not install.

Now I upgrade to 16.04 but do not know whether there is a problem, because the parameters still in /etc/default/grub
GRUB_CMDLINE_LINUX="i8042.notimeout i8042.nomux"

[mauribera (maurizio-szn)]

..I apologize for the attach, sorry.

Unfortunately no change with the new kernel.

To be more precise, I had the laptop on, pre-booted with the
Win-Installation trick, therefore with the touchpad on. After upgrading
and checking the kernel I re-started the laptop and the touchpad was
still working. Rebooting after a complete shutdown made the thouchpad
dead again.
I am planning to install the 16.04 release.
Will this interfere with your tests?
I am still using my old laptop but with the win-inst workaround I will
soon move to the S935, hoping that sooner or later the problem will be
solved.

Thanks again for your effort, maurizio

On 04/23/2016 05:06 PM, Christopher M. Penalver wrote:
> mauribera, to advise, you don't have to attach anything when testing
> successively newer kernels unless requested. Just stating if the problem
> is reproducible or not is fine.
>
> Despite this, could you please test the latest mainline kernel (4.6-rc4)
> and advise to the results?
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[DamirSharipov (dammer)]

@Christopher M. Penalver (penalvch)

update: on 16.04 Touchpad work without workaround on my S935

[penalvch (penalvch)]

mauribera, to confirm the previous results, could you please test http://cdimage.ubuntu.com/daily-live/current/ (not your current install) and advise if this is still reproducible?

[mauribera (maurizio-szn)]

..unfortunately, no change. Still dead

On 04/25/2016 01:02 AM, Christopher M. Penalver wrote:
> mauribera, to confirm the previous results, could you please test
> http://cdimage.ubuntu.com/daily-live/current/ (not your current install)
> and advise if this is still reproducible?
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[penalvch (penalvch)]

DamirSharipov, given your touchpad works in 16.04 but the original reporter's doesn't, you had a completely different problem then the one scoped to this report.

[DamirSharipov (dammer)]

Christopher M. Penalver

Several days of use 16.04. the problem emerged.
After seep/unsleep laptop touchpad not working.
All good after reboot or power on.
I returned to the use of the above workoaround.

[penalvch (penalvch)]

DamirSharipov, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

[penalvch (penalvch)]

mauribera, could you please post the results of the following terminal command:
usb-devices

[mauribera (maurizio-szn)]

Dear Chris, I installed Ubuntu 16.06 and adopted the following workaround:

i8042.nomux=1 i8042.reset

which allows me to use the touchpad.

Attached please find the output of usb-devices command.

besta regards, maurizio

On 30/04/2016 19:32, Christopher M. Penalver wrote:
> mauribera, could you please post the results of the following terminal command:
> usb-devices
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[penalvch (penalvch)]

mauribera, could you also please post the following:
cat /proc/bus/input/devices

[mauribera (maurizio-szn)]

Dear Chris in attach the file.
Best regrads, maurizio

On 06/05/2016 02:45, Christopher M. Penalver wrote:
> mauribera, could you also please post the following:
> cat /proc/bus/input/devices
>

--
Maurizio Ribera d'Alcala'
Department of Integrative Marine Ecology
Stazione Zoologica Anton Dohrn
Villa Comunale, 80121 Napoli - Italy
tel: [phone]
fax: [phone]
e-mail: <email address hidden>

[penalvch (penalvch)]

mauribera, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate mailing list (TO Dmitry Torokhov CC linux-input)?

Please provide a direct URL to your post to the mailing list when it becomes available so that it may be tracked.

Thank you for your understanding.