Asus N551/N751: external microphone does not work

Bug #1539843 reported by Alexandr
28
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Asus N551JM
In this laptop is combined jack for microphone and headphone. I use headset A4Tech Bloody G500 that nice work in Windows. But in KUBUNTU 15.10 and ubuntu 14.04/15.10 they do not work (work only as headphone). System don't see that i connected headset and in pavucontrol i see only embeded in laptop microphone.
http://www.alsa-project.org/db/?f=bcf71e457acf21a40799621a85a53e5817f829f9
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mogost 1348 F.... pulseaudio
 /dev/snd/controlC1: mogost 1348 F.... pulseaudio
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=d1115de1-e4fd-4119-8d26-79091505b000
InstallationDate: Installed on 2016-01-30 (0 days ago)
InstallationMedia: Kubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: ASUSTeK COMPUTER INC. N551JM
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_EN.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-25-generic.efi.signed root=UUID=b7b85f18-8c88-4443-8a59-2b3a93642c97 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-25.30-generic 4.2.6
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-25-generic N/A
 linux-backports-modules-4.2.0-25-generic N/A
 linux-firmware 1.149.3
Tags: wily
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 4.2.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/06/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N551JM.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N551JM
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN551JM.204:bd10/06/2014:svnASUSTeKCOMPUTERINC.:pnN551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N551JM
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1539843

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Alexandr (mogost)
description: updated
Revision history for this message
Alexandr (mogost) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected wily
description: updated
Revision history for this message
Alexandr (mogost) wrote : CRDA.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : IwConfig.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : JournalErrors.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : Lspci.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : Lsusb.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : ProcModules.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : PulseList.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : RfKill.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : UdevDb.txt

apport information

Revision history for this message
Alexandr (mogost) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Alexandr (mogost)
affects: linux → alsa-driver
penalvch (penalvch)
tags: added: latest-bios-204
no longer affects: linux (Ubuntu)
affects: alsa-driver → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: External microphone does not work

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.5 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.5-rc3-wily/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Alexandr (mogost) wrote :

mogost@N551JM:~$ uname -r
4.5.0-040500rc3-generic

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Alexandr (mogost) wrote :

Can someone help me? Or is this an insoluble problem?
I am in search of a solution for a long time!

Revision history for this message
Alexandr (mogost) wrote :
Revision history for this message
Mikhail Paulyshka (pavlyshko) wrote :

Proposed patch for Linux Kernel (diff from 4.10.0-19)

tags: added: patch
Revision history for this message
Mikhail Paulyshka (pavlyshko) wrote :
summary: - External microphone does not work
+ Asus N551/N751: external microphone does not work
Revision history for this message
madbiologist (me-again) wrote :

Official support for Ubuntu 15.10 "Wily Werewolf" ended on July 28, 2016.

The fix for this issue will be in the 4.12 kernel. Ubuntu 17.10 "Artful Aardvark" is scheduled for release on 19th October 2017 and will be based on a 4.12 or later kernel. If you want to try the 4.12 kernel on Ubuntu 14.04 "Trusty Tahr", when the 4.12 kernel is released you can get it from the mainline kernel PPA page at http://kernel.ubuntu.com/~kernel-ppa/mainline/ and instructions on how to install and uninstall it are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds

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