Touchpad not recognized

[Mahadevan]

Touchpad does not work, is not recognized by Ubuntu and not listed in /proc/bus/input/devices.

---
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0c: mrk 1900 F...m pulseaudio
 /dev/snd/controlC0: mrk 1900 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=adf6aff2-38fb-4b82-8466-05f47417aeb7
InstallationDate: Installed on 2016-01-18 (0 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp.
 Bus 001 Device 003: ID 0bda:57cb Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 17ef:600e Lenovo
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. UX305CA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed root=UUID=66f2fab5-3664-471d-8b14-ec8768e290be ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-43-generic N/A
 linux-backports-modules-3.19.0-43-generic N/A
 linux-firmware 1.127.19
Tags: trusty
Uname: Linux 3.19.0-43-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 09/11/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX305CA.201
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX305CA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX305CA.201:bd09/11/2015:svnASUSTeKCOMPUTERINC.:pnUX305CA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX305CA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: UX305CA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1535482

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Mahadevan (mahadevan-radhakrishnan)]

apport information

[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

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[Mahadevan (mahadevan-radhakrishnan)]

Done. Quick note, I see the following error, and no confirmation that the logs/bug report was delivered.

$ apport-collect 1535482
dpkg-query: no packages found matching linux

Please let me know if there are any issues, and I can possibly generate logs locally and attach them here.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-wily

[Mahadevan (mahadevan-radhakrishnan)]

Tested with
Ubuntu Xenial Xerus (development branch)
Release: 16.04
Codename: xenial
Kernel : 4.4.0-2-generic

Touchpad and touchscreen are working. Closing defect.

[penalvch (penalvch)]

Mahadevan, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1535482/comments/35 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.