dell inspiron 7548 touch pad not recognized with multi touch pinch or swipe

Bug #1533985 reported by jeremy
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-session (Ubuntu)
Expired
Wishlist
Unassigned

Bug Description

two and three finger tap work as expected.

Please let me know what kind of information is needed to help track this down.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-23-generic 4.2.0-23.28
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
Uname: Linux 4.2.0-23-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jeremy 1565 F.... pulseaudio
 /dev/snd/controlC1: jeremy 1565 F.... pulseaudio
CurrentDesktop: GNOME
Date: Wed Jan 13 22:45:41 2016
HibernationDevice: RESUME=UUID=a25bc1be-6c46-466a-a622-6b575e8a28cf
InstallationDate: Installed on 2015-03-11 (308 days ago)
InstallationMedia: Ubuntu-GNOME 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Dell Inc. Inspiron 7548
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=225b7c83-fbf8-4bb1-b1f0-be2bb6cf785f ro i915.enable_ips=0 quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-23-generic N/A
 linux-backports-modules-4.2.0-23-generic N/A
 linux-firmware 1.149.3
SourcePackage: linux
UpgradeStatus: Upgraded to wily on 2015-12-10 (34 days ago)
dmi.bios.date: 07/20/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0AM6R0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/20/2015:svnDellInc.:pnInspiron7548:pvrA05:rvnDellInc.:rn0AM6R0:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 7548
dmi.product.version: A05
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jeremy 7956 F.... pulseaudio
 /dev/snd/controlC1: jeremy 7956 F.... pulseaudio
CurrentDesktop: GNOME
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=a25bc1be-6c46-466a-a622-6b575e8a28cf
InstallationDate: Installed on 2015-03-11 (308 days ago)
InstallationMedia: Ubuntu-GNOME 14.10 "Utopic Unicorn" - Release amd64 (20141022.1)
MachineType: Dell Inc. Inspiron 7548
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=225b7c83-fbf8-4bb1-b1f0-be2bb6cf785f ro i915.enable_ips=0 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-23.28-generic 4.2.6
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-23-generic N/A
 linux-backports-modules-4.2.0-23-generic N/A
 linux-firmware 1.149.3
Tags: wily
Uname: Linux 4.2.0-23-generic x86_64
UpgradeStatus: Upgraded to wily on 2015-12-10 (34 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True
dmi.bios.date: 07/20/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0AM6R0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/20/2015:svnDellInc.:pnInspiron7548:pvrA05:rvnDellInc.:rn0AM6R0:rvrA00:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 7548
dmi.product.version: A05
dmi.sys.vendor: Dell Inc.

Revision history for this message
jeremy (jbreiding) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Jeremy, thank you for reporting this and helping make Ubuntu better.

Could you please post the results of the following terminal command:
usb-devices

tags: added: latest-bios-a05
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
jeremy (jbreiding) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
jeremy (jbreiding) wrote : CRDA.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : CurrentDmesg.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : IwConfig.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : JournalErrors.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : Lspci.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : Lsusb.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : ProcInterrupts.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : ProcModules.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : PulseList.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : RfKill.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : UdevDb.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : UdevLog.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote : WifiSyslog.txt

apport information

Revision history for this message
jeremy (jbreiding) wrote :

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=11
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.02
S: Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=04 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1bcf ProdID=2b8a Rev=47.11
S: Manufacturer=CNFDH73F30401789B262
S: Product=Integrated_Webcam_HD
C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

T: Bus=01 Lev=01 Prnt=01 Port=05 Cnt=02 Dev#= 3 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=04f3 ProdID=2098 Rev=11.01
S: Manufacturer=ELAN
S: Product=Touchscreen
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

T: Bus=01 Lev=01 Prnt=01 Port=06 Cnt=03 Dev#= 4 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=07dc Rev=00.01
C: #Ifs= 2 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 4
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev=04.02
S: Manufacturer=Linux 4.2.0-23-generic xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=0000:00:14.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=04.02
S: Manufacturer=Linux 4.2.0-23-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:1d.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=8087 ProdID=8001 Rev=00.03
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

Revision history for this message
jeremy (jbreiding) wrote :

Added files collected from apport-collect in a non-wayland session. Just in case.

Revision history for this message
jeremy (jbreiding) wrote :

some xinput output

⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=11 [slave pointer (2)]
⎜ ↳ MSFT0001:00 06CB:75BD UNKNOWN id=12 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ Integrated_Webcam_HD id=10 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=14 [slave keyboard (3)]
    ↳ DELL Wireless hotkeys id=15 [slave keyboard (3)]

Device 'MSFT0001:00 06CB:75BD UNKNOWN':
 Device Enabled (138): 1
 Coordinate Transformation Matrix (140): 1.000000, 0.000000, 0.000000, 0.000000, 1.000000, 0.000000, 0.000000, 0.000000, 1.000000
 libinput Tapping Enabled (276): 1
 libinput Tapping Enabled Default (277): 0
 libinput Tapping Drag Lock Enabled (278): 0
 libinput Tapping Drag Lock Enabled Default (279): 0
 libinput Accel Speed (280): 0.318584
 libinput Accel Speed Default (281): 0.000000
 libinput Natural Scrolling Enabled (282): 1
 libinput Natural Scrolling Enabled Default (283): 0
 libinput Send Events Modes Available (256): 1, 1
 libinput Send Events Mode Enabled (257): 0, 0
 libinput Send Events Mode Enabled Default (258): 0, 0
 libinput Left Handed Enabled (284): 0
 libinput Left Handed Enabled Default (285): 0
 libinput Scroll Methods Available (286): 1, 1, 0
 libinput Scroll Method Enabled (287): 1, 0, 0
 libinput Scroll Method Enabled Default (288): 1, 0, 0
 libinput Click Methods Available (289): 1, 1
 libinput Click Method Enabled (290): 1, 0
 libinput Click Method Enabled Default (291): 1, 0
 libinput Disable While Typing Enabled (292): 1
 libinput Disable While Typing Enabled Default (293): 1
 Device Node (259): "/dev/input/event8"
 Device Product ID (260): 1739, 30141
 libinput Drag Lock Buttons (294): <no items>
 libinput Horizonal Scroll Enabled (261): 1

Revision history for this message
penalvch (penalvch) wrote :

jeremy, to advise, additional apport-collects won't be necessary unless specifically requested.

Despite this, to clarify, regarding your title "not recognized with multi touch pinch" could you please provide exact detail?

For example, using thumb at bottom left, and pointer finger at top right, bring fingers together to center, etc.

Revision history for this message
jeremy (jbreiding) wrote :

from here, https://wiki.gnome.org/Design/OS/Gestures.

pinch or stretch, 3 finger pinch, 4 finger drag and 4 finger drag and hold do not work.

I have tried varying arrangements of fingers to attempt a pinch or stretch and none have worked.

penalvch (penalvch)
affects: linux (Ubuntu) → gnome-session (Ubuntu)
Changed in gnome-session (Ubuntu):
importance: Medium → Wishlist
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for reporting this bug to Ubuntu.
Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Changed in gnome-session (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-session (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-session (Ubuntu):
status: Incomplete → Expired
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