simple scan gui disappears on Ubuntu 14.04 with HP 2620 scanner and Toshiba C-55 Laptop
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
simple-scan (Ubuntu) |
Invalid
|
Undecided
|
Unassigned |
Bug Description
The gui for simple-scan only flashes for a second,
but does not load.
Ubuntu 14.04 LTS with Toshiba laptop Satellite C-55A.
The scanner is from Hewlett-Packard's HP-2620 All-In-One.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: simple-scan 3.12.1-0ubuntu1 [modified: usr/bin/
Uname: Linux 3.16.0-
NonfreeKernelMo
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: LXDE
Date: Tue Jan 5 21:38:54 2016
DriverPackageVe
libsane 1.0.23-3ubuntu3.1
libsane-extras N/A
hplip 3.14.3-0ubuntu3.5
hpoj N/A
InstallationDate: Installed on 2015-08-01 (158 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: TOSHIBA Satellite C55D-A
ProcEnviron:
TERM=xterm-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SimpleScanLog:
SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/27/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.80
dmi.board.
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: MP
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: OEM Chassis Manufacturer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.name: Satellite C55D-A
dmi.product.
dmi.sys.vendor: TOSHIBA
Bruce, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing.
Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1
If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with: _my_crash_ report. crash
sudo ubuntu-bug /var/crash/
where _my_crash_ report. crash is the crash you would like to report. By default, this sends the crash to the Ubuntu Error Tracker infrastructure, which is different than Launchpad. For more on this, please see https:/ /wiki.ubuntu. com/ErrorTracke r .
However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal: crashdb. conf
sudo nano /etc/apport/
and comment out the line:
'problem_types': ['Bug', 'Package'],
by changing it to:
# 'problem_types': ['Bug', 'Package'],
Save, close, and file the crash report via: FILENAME. crash
sudo ubuntu-bug /var/crash/
Where FILENAME is the actual name of the file found in the folder.
However, this report is being closed since the process outlined above will deal with this issue more efficiently.
Also, please do not attach your crash report manually to this report and reopen it.
Thank you for your help.
Helpful bug reporting tips: /wiki.ubuntu. com/ReportingBu gs
https:/