wacom pad CTH-490 doesn't work

[Leo]

I bought a Wacom CTH-490 for christmas and all efforts so far failed to get it working.

Last fail:

$ sudo aptitude install wacom-dkms
Se instalarán los siguiente paquetes NUEVOS:
  wacom-dkms
0 paquetes actualizados, 1 nuevos instalados, 0 para eliminar y 0 sin actualizar.
Necesito descargar 130 kB de archivos. Después de desempaquetar se usarán 1.256 kB.
Des: 1 http://ppa.launchpad.net/doctormo/wacom-plus/ubuntu/ wily/main wacom-dkms all 0.30.0-2 [130 kB]
Descargados 130 kB en 1s (72,7 kB/s)
Seleccionando el paquete wacom-dkms previamente no seleccionado.
(Leyendo la base de datos ... 269619 ficheros o directorios instalados actualmente.)
Preparando para desempaquetar .../wacom-dkms_0.30.0-2_all.deb ...
Desempaquetando wacom-dkms (0.30.0-2) ...
Procesando disparadores para man-db (2.7.4-1) ...
Configurando wacom-dkms (0.30.0-2) ...
Loading new wacom-0.30.0 DKMS files...
First Installation: checking all kernels...
Building only for 4.2.0-22-generic
Building for architecture x86_64
Building initial module for 4.2.0-22-generic
Error! Bad return status for module build on kernel: 4.2.0-22-generic (x86_64)
Consult /var/lib/dkms/wacom/0.30.0/build/make.log for more information.

$ cat /var/lib/dkms/wacom/0.30.0/build/make.log
DKMS make.log for wacom-0.30.0 for kernel 4.2.0-22-generic (x86_64)
dom ene 3 23:11:55 CLT 2016
    Building input-wacom drivers for 2.6 kernel.
make -C /lib/modules/3.13.0-68-generic/build M=/var/lib/dkms/wacom/0.30.0/build/3.7
make[1]: *** /lib/modules/3.13.0-68-generic/build: No existe el archivo o el directorio. Alto.
Makefile:24: recipe for target 'all' failed
make: *** [all] Error 2

$ lsusb
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 005: ID 064e:812c Suyin Corp.
Bus 003 Device 004: ID 0a5c:21d7 Broadcom Corp. BCM43142 Bluetooth 4.0
Bus 003 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 003 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 1058:0740 Western Digital Technologies, Inc. My Passport Essential (WDBACY)
Bus 001 Device 003: ID 056a:033c Wacom Co., Ltd
Bus 001 Device 002: ID 1a2c:0c23 China Resource Semico Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

(I spent hours switching from debian to ubuntu cause I heard it "just works" with the newer kernels but no success :/ )

Now I see the attached Xorg.0.log might have some good leads.

[Leo (leo-u1)]

Not sure if relevant

$ sudo aptitude search wacom | grep ^i
i A libwacom-bin - Wacom model feature query library -- binar
i A libwacom-common - Wacom model feature query library (common
i A libwacom2 - Wacom model feature query library
i wacom-dkms - Wacom kernel driver in DKMS format
i A xserver-xorg-input-wacom - X.Org X server -- Wacom input driver

[Martin Owens (doctormo)]

This looks like it might be ubuntu 15.10, can you confirm?

Thanks for testing, this package desperately needed testing.

[Leo (leo-u1)]

Yes. Fresh Ubuntu 15.10. The latest and greatest i thought. On my main debian the wacom doesn't work neither.

[Martin Owens (doctormo)]

Being as I'm not a dlms expert, I'm not entirely sure of the issue. It's attempting to build a kernel module in the dkms directories.

Do you know of any debian people who could help us debug the issue?

[Peter Gervai (grin)]

I would guess your kernel installation is not okay. Do you have kernel source or libraries installed?

[Leo (leo-u1)]

Hi Peter,

thank you for your quick reply and sorry for my slow one. Just got back access to the machine in question, poking around some more.

I did install the ppa:doctormo/wacom-plus and tried again to install wacom-dkms which gave me the same error I guess.

attached you find my /var/crash/... something file and ... this looks like before I guess.

What is the "2.6 kernel" part doing there?

franco@franco-Inspiron-3421:~$ cat /var/lib/dkms/wacom/0.30.0/build/make.log
DKMS make.log for wacom-0.30.0 for kernel 4.2.0-23-generic (x86_64)
dom ene 10 01:31:35 CLT 2016
    Building input-wacom drivers for 2.6 kernel.
make -C /lib/modules/3.13.0-68-generic/build M=/var/lib/dkms/wacom/0.30.0/build/3.7
make[1]: *** /lib/modules/3.13.0-68-generic/build: No existe el archivo o el directorio. Alto.
Makefile:24: recipe for target 'all' failed
make: *** [all] Error 2

[Leo (leo-u1)]

I'm getting desperate here :( Another hour of googling and nothing new. Would it help to share my logs in english? Or to use a different kernel?

I did install linux-source and linux-headers-4.2.0-23

What else can I try? My gf suggests to install Windows and her daughter is sad cause Santa brought her something useless. :(

I would down-grade my pad if I could buy an older model but this one was the only one I found here in my town.

[Leo (leo-u1)]

uBlock rightfully blocks sourceforge.net but that's the main source for the wacom driver stuff, right? https://help.ubuntu.com/community/Wacom/LatestDriver compile-the-driver-manually section also links there. Scary but I'm desperate :(

success!

compiling manually worked!

guys, I'm happy but if I can help anything to make this whole process smoother, let me know. Apparently many people have trouble using their gadgets.

[Martin Owens (doctormo)]

Hi Leo, sorry you had such a stressful time. The situation regarding wacom tablets isn't ideal since they don't provide us with much support beyond the kernel module. :-/ leaving us to manually compile the damn things in when we have newer hardware.

[Leo (leo-u1)]

Ok, so after drawing my first owl I feel confident that the kid can do something with it but it has many bugs.

* pen is not recognized sometimes. I have to move it away and back to reactivate it
* touch does not work
* pressure doesn't work
* pad-buttons don't work (pen buttons do work)

I'd be happy to try new releases or provide logs if that would help.

[Martin Owens (doctormo)]

Since the issues are with a wacom tablet and this repository is for NON-wacom tablets, we should have you report the issue to the wacom project itself.

Although I will note that you should make sure you have installed both the kernel module and the xorg driver. Both are needed for a functioning tablet.