ubuntu 14.04: Epson Stylus Photo 2100 "missing print filter"

Bug #1529458 reported by amalgamas
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gutenprint (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Ubuntu 14.04 on a Dell precision T3400 64bit.

lsb_release -rd:
Description: Ubuntu 14.04.3 LTS
Release: 14.04

apt-cache policy cups
cups:
  Installert: 1.7.2-0ubuntu1.7
  Kandidat: 1.7.2-0ubuntu1.7
  Versjonstabell:
 *** 1.7.2-0ubuntu1.7 0
        500 http://no.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1.7.2-0ubuntu1 0
        500 http://no.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

Since I upgraded from 12.04 to 14.04 this printer has not worked well. Sometimes it prints after repeatedly pressing the paper feed button. I often get the error message: "missing print filter". I have had the printer for approx. 10 years, and it worked well before 14.04.

I have tested on a windows 7 laptop and on a mac. Both work well.

Conclusion: printer is working. Someting has happened to cups or the cups driver for this printer.

I have tried the Open Printing user forum and only gotten a report from someone with the same problem

I attach the error log (/var/log/cups/error_log)

Revision history for this message
amalgamas (bforbord) wrote :
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Can you try if newer printer-driver-gutenprint 5.2.11-pre1 included in 15.10 or higher solves your problem.
You can test without installing by using an ubuntu-desktop live-cd.

Changed in cups (Ubuntu):
status: New → Incomplete
affects: cups (Ubuntu) → gutenprint (Ubuntu)
Revision history for this message
amalgamas (bforbord) wrote : Re: [Bug 1529458] Re: ubuntu 14.04: Epson Stylus Photo 2100 "missing print filter"

I will be travelling over new years eve. Will try as soon as possible
in the new year

Best regards and a happy new year

Bjørn

On 29. des. 2015 20:23, Pascal De Vuyst wrote:
> Can you try if newer printer-driver-gutenprint 5.2.11-pre1 included in 15.10 or higher solves your problem.
> You can test without installing by using an ubuntu-desktop live-cd.
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> ** Package changed: cups (Ubuntu) => gutenprint (Ubuntu)
>

Revision history for this message
amalgamas (bforbord) wrote :

I now have tried gutenprint 5.2.11-pre1 from a live USB with ubuntu
15.10, 64Bit, sadly with the same result.

Thanks for the suggestion. I am hoping for more advice

Happy new year from

amalgamas

On 30. des. 2015 01:25, amalgamas wrote:
> I will be travelling over new years eve. Will try as soon as possible
> in the new year
>
> Best regards and a happy new year
>
> Bjørn
>
> On 29. des. 2015 20:23, Pascal De Vuyst wrote:
>> Can you try if newer printer-driver-gutenprint 5.2.11-pre1 included in 15.10 or higher solves your problem.
>> You can test without installing by using an ubuntu-desktop live-cd.
>>
>> ** Changed in: cups (Ubuntu)
>> Status: New => Incomplete
>>
>> ** Package changed: cups (Ubuntu) => gutenprint (Ubuntu)
>>

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :
Revision history for this message
amalgamas (bforbord) wrote :

This is a little embarrassing, but I have now come to the conclusion
that there is some error in my printer. I did try ubuntu 15.10, but
then it occurred to me that I also should try older ubuntus, so I
downloaded 12.04 and got the same result.

I then got my sons macbook once more and the printer failed yet again.

This has taken some time due to a tight time schedule in the new year. I
am sorry for this.

Btw: the printer still works under windows 7, but even then there is
some glitches, I have to press the paper feed button from time to time etc.

I don’t know what I should do with my bug report, retract or mark as solved?

Thanks for the help. I have ordered a new printer (repairs are way to
costly in Norway)

Yours truly

Bjørn Forbord

On 03. jan. 2016 18:22, Pascal De Vuyst wrote:
> In Ubuntu 15.10 please provide your
> https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log and
> https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer_does_not_print_or_prints_garbage
>

Changed in gutenprint (Ubuntu):
status: Incomplete → Invalid
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