Duplex not working

[Francois Trahan]

I just upgraded to cups:amd64 1.7.2-0ubuntu1.6 1.7.2-0ubuntu1.6

Since then, duplex stopped working. It use to work flawlessly.

My setup:
- Brother HL-3170CDW
- local network.
- ipp protocol

What I tried:
- Factory reset on the printer
- JetDirect, IPP, LDP, etc...
- Default option on duplex
- Changing options on duples.

Nothing worked. Also note: on each of these setups, duplex was working find from a Windows VM.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.6
ProcVersionSignature: Ubuntu 3.19.0-39.44~14.04.1-generic 3.19.8-ckt9
Uname: Linux 3.19.0-39-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Dec 14 13:05:28 2015
InstallationDate: Installed on 2014-04-18 (604 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
Lpstat: device for FTPrint-04_Laser: dnssd://Brother%20HL-3170CDW%20series%20%5B30055c4e13e1%5D%20(2)._ipp._tcp.local/
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: FTPrint-04_Laser: Brother HL-3170CDW series CUPS
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-39-generic root=UUID=d423eb51-548f-4e17-b402-46a6ecc057f5 ro quiet splash nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw nomdmonddf nomdmonisw vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/13/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2104
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8Z77-V PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2104:bd08/13/2013:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnP8Z77-VPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Francois Trahan (francois-trahan)]

Also note: I have removed and reinstalled brother drivers. Many error messages come from the fact that installation failed the first few times...

[gf (gf-interlinks-deactivatedaccount)]

Hello Francois,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 1526010
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

---
Ubuntu Bug Squad volunteer triager
https://wiki.ubuntu.com/BugSquad

[Francois Trahan (francois-trahan)]

I can confirm that this is no longer an issue. It has been working very well for a while now.

[gf (gf-interlinks-deactivatedaccount)]

Thanks for the update, Francois. I will close the report now.
Have a great day!
:)
G

Closed per reporter’s feedback.