Bug #1523158 “Add printer” : Bugs : cups package : Ubuntu

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Ubuntu Foundations Team Bug Bot (crichton) wrote on 2015-12-06:

#1

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1523158/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags:

added: bot-comment

Brian Murray (brian-murray) on 2015-12-07

affects:

ubuntu → cups (Ubuntu)

Revision history for this message

Pascal De Vuyst (pascal-devuyst) wrote on 2015-12-13:

#2

We need more information.
Please provide the output of https://wiki.ubuntu.com/DebuggingPrintingProblems#Network_printer and attach your cups error log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log
Thanks!

Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

Geo.Watson (georgemnl) wrote on 2015-12-14:

#3

Priner1 Edit (8.6 KiB, text/plain)

Download full text (13.5 KiB)

I have tried to get error reports and selected the important parts.

1:-before
I [14/Dec/2015:10:45:07 +0000] Please move "SystemGroup lpadmin" on line 3 of /etc/cups/cupsd.conf to the /etc/cups/cups-files.conf file; this will become an error in a future release.
I [14/Dec/2015:10:45:07 +0000] Listening to [v1.::1]:631 (IPv6)
I [14/Dec/2015:10:45:07 +0000] Listening to 127.0.0.1:631 (IPv4)
I [14/Dec/2015:10:45:07 +0000] Remote access is disabled.
D [14/Dec/2015:10:45:07 +0000] Added auto ServerAlias george-EasyNote-SL51
I [14/Dec/2015:10:45:07 +0000] Loaded configuration file "/etc/cups/cupsd.conf"
D [14/Dec/2015:10:45:07 +0000] Using keychain "/etc/cups/ssl" for server name "george-EasyNote-SL51".
I [14/Dec/2015:10:45:07 +0000] Configured for up to 100 clients.
I [14/Dec/2015:10:45:07 +0000] Allowing up to 100 client connections per host.
I [14/Dec/2015:10:45:07 +0000] Using policy "default" as the default.
D [14/Dec/2015:10:45:07 +0000] load_ppd: Loading /var/cache/cups/EPSON-Usb.data...
D [14/Dec/2015:10:45:07 +0000] cupsdRegisterPrinter(p=0x80dd08c8(EPSON-Usb))
D [14/Dec/2015:10:45:07 +0000] load_ppd: Loading /var/cache/cups/EPSON-Wireless.data...
D [14/Dec/2015:10:45:07 +0000] cupsdRegisterPrinter(p=0x80dd48e8(EPSON-Wireless))
D [14/Dec/2015:10:45:07 +0000] cupsdMarkDirty(--p--)
D [14/Dec/2015:10:45:07 +0000] cupsdSetBusyState: newbusy="Dirty files", busy="Not busy"
I [14/Dec/2015:10:45:07 +0000] Partial reload complete.
D [14/Dec/2015:10:45:07 +0000] Calling FindDeviceById(cups-EPSON-Usb)
D [14/Dec/2015:10:45:07 +0000] Calling DeleteDevice(/org/freedesktop/ColorManager/devices/cups_EPSON_Usb)
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Usb-Gray..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Usb-Gray..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Usb-Gray..' already exists
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Usb-RGB..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Usb-RGB..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Usb-RGB..' already exists
I [14/Dec/2015:10:45:07 +0000] Registering ICC color profiles for "EPSON-Usb".
D [14/Dec/2015:10:45:07 +0000] Calling CreateDevice(cups-EPSON-Usb,temp)
D [14/Dec/2015:10:45:07 +0000] Created device "/org/freedesktop/ColorManager/devices/cups_EPSON_Usb".
D [14/Dec/2015:10:45:07 +0000] Calling FindDeviceById(cups-EPSON-Wireless)
D [14/Dec/2015:10:45:07 +0000] Calling DeleteDevice(/org/freedesktop/ColorManager/devices/cups_EPSON_Wireless)
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Wireless-Gray..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Wireless-Gray..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Wireless-Gray..' already exists
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Wireless-RGB..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Wireless-RGB..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-W...

I have tried to get error reports and selected the important parts.

1:-before
I [14/Dec/2015:10:45:07 +0000] Please move "SystemGroup lpadmin" on line 3 of /etc/cups/cupsd.conf to the /etc/cups/cups-files.conf file; this will become an error in a future release.
I [14/Dec/2015:10:45:07 +0000] Listening to [v1.::1]:631 (IPv6)
I [14/Dec/2015:10:45:07 +0000] Listening to 127.0.0.1:631 (IPv4)
I [14/Dec/2015:10:45:07 +0000] Remote access is disabled.
D [14/Dec/2015:10:45:07 +0000] Added auto ServerAlias george-EasyNote-SL51
I [14/Dec/2015:10:45:07 +0000] Loaded configuration file "/etc/cups/cupsd.conf"
D [14/Dec/2015:10:45:07 +0000] Using keychain "/etc/cups/ssl" for server name "george-EasyNote-SL51".
I [14/Dec/2015:10:45:07 +0000] Configured for up to 100 clients.
I [14/Dec/2015:10:45:07 +0000] Allowing up to 100 client connections per host.
I [14/Dec/2015:10:45:07 +0000] Using policy "default" as the default.
D [14/Dec/2015:10:45:07 +0000] load_ppd: Loading /var/cache/cups/EPSON-Usb.data...
D [14/Dec/2015:10:45:07 +0000] cupsdRegisterPrinter(p=0x80dd08c8(EPSON-Usb))
D [14/Dec/2015:10:45:07 +0000] load_ppd: Loading /var/cache/cups/EPSON-Wireless.data...
D [14/Dec/2015:10:45:07 +0000] cupsdRegisterPrinter(p=0x80dd48e8(EPSON-Wireless))
D [14/Dec/2015:10:45:07 +0000] cupsdMarkDirty(--p--)
D [14/Dec/2015:10:45:07 +0000] cupsdSetBusyState: newbusy="Dirty files", busy="Not busy"
I [14/Dec/2015:10:45:07 +0000] Partial reload complete.
D [14/Dec/2015:10:45:07 +0000] Calling FindDeviceById(cups-EPSON-Usb)
D [14/Dec/2015:10:45:07 +0000] Calling DeleteDevice(/org/freedesktop/ColorManager/devices/cups_EPSON_Usb)
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Usb-Gray..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Usb-Gray..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Usb-Gray..' already exists
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Usb-RGB..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Usb-RGB..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Usb-RGB..' already exists
I [14/Dec/2015:10:45:07 +0000] Registering ICC color profiles for "EPSON-Usb".
D [14/Dec/2015:10:45:07 +0000] Calling CreateDevice(cups-EPSON-Usb,temp)
D [14/Dec/2015:10:45:07 +0000] Created device "/org/freedesktop/ColorManager/devices/cups_EPSON_Usb".
D [14/Dec/2015:10:45:07 +0000] Calling FindDeviceById(cups-EPSON-Wireless)
D [14/Dec/2015:10:45:07 +0000] Calling DeleteDevice(/org/freedesktop/ColorManager/devices/cups_EPSON_Wireless)
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Wireless-Gray..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Wireless-Gray..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Wireless-Gray..' already exists
D [14/Dec/2015:10:45:07 +0000] Using profile ID "EPSON-Wireless-RGB..".
D [14/Dec/2015:10:45:07 +0000] Calling CreateProfile(EPSON-Wireless-RGB..,temp)
W [14/Dec/2015:10:45:07 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'EPSON-Wireless-RGB..' already exists
I [14/Dec/2015:10:45:07 +0000] Registering ICC color profiles for "EPSON-Wireless".
:
Printer1:-
Nmap done: 1 IP address (1 host up) scanned in 0.53 seconds
george@george-EasyNote-SL51:~$ /usr/lib/cups/backend/snmp
network lpd://192.168.1.68:515/PASSTHRU "Epson Stylus SX420W" "EPSON Epson Stylus SX420W" "MFG:EPSON;CMD:ESCPL2,BDC,D4,D4PX,ESCPR1;MDL:Epson Stylus SX420W;CLS:PRINTER;DES:EPSON Epson Stylus SX420W;CID:EpsonRGB;FID:FXN,DPN,WFA,ETN,AFN,DAN;" ""
george@george-EasyNote-SL51:~$ sudo /usr/lib/cups/backend/dnssd
DEBUG: Querying "EPSON26E4ED\032\040Epson\032Stylus\032SX420W\041._printer._tcp.local"...
DEBUG: sent=0, count=1
DEBUG2: query_callback(browser=0x81f8dea8, interfaceIndex=-1, protocol=-1, event=2, fullName="EPSON26E4ED\032\040Epson\032Stylus\032SX420W\041._printer._tcp.local", rrclass=1, rrtype=16, rdata=(nil), rdlen=0, flags=0, context=0x81f8e008)
DEBUG2: query_callback(browser=0x81f8dea8, interfaceIndex=3, protocol=0, event=0, fullName="EPSON26E4ED\032\040Epson\032Stylus\032SX420W\041._printer._tcp.local", rrclass=1, rrtype=16, rdata=0x81f8e354, rdlen=202, flags=4, context=0x81f8e008)
DEBUG2: query_callback: "product=(EPSON Epson Stylus SX420W)".
DEBUG2: query_callback: "rp=auto".
DEBUG2: query_callback: "qtotal=1".
DEBUG2: query_callback: "ty=EPSON Epson Stylus SX420W".
DEBUG2: query_callback: "adminurl=http://EPSON26E4ED.local:80/".
DEBUG2: query_callback: "pdl=raw".
DEBUG2: query_callback: "usb_MFG=EPSON".
DEBUG2: query_callback: "usb_MDL=Epson Stylus SX420W".
DEBUG2: query_callback: "txtvers=1".
DEBUG2: query_callback: "mac=00:26:AB:26:E4:ED".
network dnssd://EPSON26E4ED%20(Epson%20Stylus%20SX420W)._printer._tcp.local/ "EPSON Epson Stylus SX420W" "EPSON26E4ED (Epson Stylus SX420W)" "MFG:EPSON;MDL:Epson Stylus SX420W;" ""
DEBUG: sent=1, count=1
george@george-EasyNote-SL51:~$ /usr/lib/cups/backend/snmp 192.168.1.60
george@george-EasyNote-SL51:~$ lpinfo -v
direct hp
network lpd
network ipps
network ipp
network socket
network ipp14
network https
network smb
network http
direct hpfax
network dnssd://EPSON26E4ED%20(Epson%20Stylus%20SX420W)._printer._tcp.local/
network lpd://192.168.1.68:515/PASSTHRU
george@george-EasyNote-SL51:~$ avahi-browse -a -v -t -r
Server version: avahi 0.6.31; Host name: george-EasyNote-SL51.local
E Ifce Prot Name                                          Type                 Domain
: Cache exhausted
+  wlan4 IPv6 george-EasyNote-SL51                          Remote Disk Management local
+  wlan4 IPv6 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
+  wlan4 IPv4 george-EasyNote-SL51                          Remote Disk Management local
+  wlan4 IPv4 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
=  wlan4 IPv6 george-EasyNote-SL51                          Remote Disk Management local
   hostname = [george-EasyNote-SL51.local]
   address = [fe80::21f:3cff:fe4c:6f47]
   port = [22]
   txt = []
=  wlan4 IPv6 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
   hostname = [george-EasyNote-SL51.local]
   address = [fe80::21f:3cff:fe4c:6f47]
   port = [9]
   txt = []
=  wlan4 IPv4 george-EasyNote-SL51                          Remote Disk Management local
   hostname = [george-EasyNote-SL51.local]
   address = [192.168.1.81]
   port = [22]
   txt = []
=  wlan4 IPv4 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
   hostname = [george-EasyNote-SL51.local]
   address = [192.168.1.81]
   port = [9]
   txt = []
: All for now
george@george-EasyNote-SL51:~$ avahi-browse -a -v -c -r
Server version: avahi 0.6.31; Host name: george-EasyNote-SL51.local
E Ifce Prot Name                                          Type                 Domain
+  wlan4 IPv6 george-EasyNote-SL51                          Remote Disk Management local
+  wlan4 IPv4 george-EasyNote-SL51                          Remote Disk Management local
+  wlan4 IPv6 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
+  wlan4 IPv4 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
=  wlan4 IPv6 george-EasyNote-SL51                          Remote Disk Management local
   hostname = [george-EasyNote-SL51.local]
   address = [fe80::21f:3cff:fe4c:6f47]
   port = [22]
   txt = []
=  wlan4 IPv4 george-EasyNote-SL51                          Remote Disk Management local
   hostname = [george-EasyNote-SL51.local]
   address = [192.168.1.81]
   port = [22]
   txt = []
=  wlan4 IPv6 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
   hostname = [george-EasyNote-SL51.local]
   address = [fe80::21f:3cff:fe4c:6f47]
   port = [9]
   txt = []
=  wlan4 IPv4 george-EasyNote-SL51 [00:1f:3c:4c:6f:47]      Workstation          local
   hostname = [george-EasyNote-SL51.local]
   address = [192.168.1.81]
   port = [9]
   txt = []
: Cache exhausted
george@george-EasyNote-SL51:~$ ifconfig
eth3      Link encap:Ethernet  HWaddr 00:1e:ec:6a:96:7d  
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:1963 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1963 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0 
          RX bytes:219020 (219.0 KB)  TX bytes:219020 (219.0 KB)

wlan4     Link encap:Ethernet  HWaddr 00:1f:3c:4c:6f:47  
          inet addr:192.168.1.81  Bcast:192.168.1.255  Mask:255.255.255.0
          inet6 addr: fe80::21f:3cff:fe4c:6f47/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:13920 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12456 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:8410791 (8.4 MB)  TX bytes:2301914 (2.3 MB)

george@george-EasyNote-SL51:~$ route
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
default         BThomehub.home  0.0.0.0         UG    600    0        0 wlan4
link-local      *               255.255.0.0     U     1000   0        0 wlan4
192.168.1.0     *               255.255.255.0   U     600    0        0 wlan4
george@george-EasyNote-SL51:~$

Printer2 at hang up time
D [14/Dec/2015:15:26:34 +0000] [Client 30] Accepted from localhost (Domain)
D [14/Dec/2015:15:26:34 +0000] [Client 30] Waiting for request.
D [14/Dec/2015:15:26:34 +0000] cupsdAddCert: Adding certificate for PID 0
D [14/Dec/2015:15:26:34 +0000] Report: clients=1
D [14/Dec/2015:15:26:34 +0000] Report: jobs=0
D [14/Dec/2015:15:26:34 +0000] Report: jobs-active=0
D [14/Dec/2015:15:26:34 +0000] Report: printers=0
D [14/Dec/2015:15:26:34 +0000] Report: stringpool-string-count=240
D [14/Dec/2015:15:26:34 +0000] Report: stringpool-alloc-bytes=3528
D [14/Dec/2015:15:26:34 +0000] Report: stringpool-total-bytes=3672
D [14/Dec/2015:15:26:34 +0000] [Client 30] POST / HTTP/1.1
D [14/Dec/2015:15:26:34 +0000] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
D [14/Dec/2015:15:26:34 +0000] [Client 30] Read: status=200
D [14/Dec/2015:15:26:34 +0000] [Client 30] No authentication data provided.
D [14/Dec/2015:15:26:34 +0000] [Client 30] 2.0 CUPS-Get-Printers 1
D [14/Dec/2015:15:26:34 +0000] CUPS-Get-Printers
D [14/Dec/2015:15:26:34 +0000] CUPS-Get-Printers client-error-not-found: No destinations added.
D [14/Dec/2015:15:26:34 +0000] [Client 30] Returning IPP client-error-not-found for CUPS-Get-Printers (no URI) from localhost
D [14/Dec/2015:15:26:34 +0000] [Client 30] Content-Length: 116
D [14/Dec/2015:15:26:34 +0000] [Client 30] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
D [14/Dec/2015:15:26:34 +0000] [Client 30] con->http=0x81e529d0
D [14/Dec/2015:15:26:34 +0000] [Client 30] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=116, response=0x81e47080(IPP_STATE_DATA), pipe_pid=0, file=-1
D [14/Dec/2015:15:26:34 +0000] [Client 30] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [14/Dec/2015:15:26:34 +0000] [Client 30] bytes=0, http_state=0, data_remaining=116
D [14/Dec/2015:15:26:34 +0000] [Client 30] Flushing write buffer.
D [14/Dec/2015:15:26:34 +0000] [Client 30] New state is HTTP_STATE_WAITING
D [14/Dec/2015:15:26:34 +0000] [Client 30] Waiting for request.
D [14/Dec/2015:15:26:34 +0000] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
D [14/Dec/2015:15:26:34 +0000] [Client 30] POST / HTTP/1.1
D [14/Dec/2015:15:26:34 +0000] cupsdSetBusyState: newbusy="Active clients", busy="Not busy"
D [14/Dec/2015:15:26:34 +0000] [Client 30] Read: status=200
D [14/Dec/2015:15:26:34 +0000] [Client 30] No authentication data provided.
D [14/Dec/2015:15:26:34 +0000] [Client 30] 2.0 CUPS-Get-Classes 1
D [14/Dec/2015:15:26:34 +0000] CUPS-Get-Classes
D [14/Dec/2015:15:26:34 +0000] CUPS-Get-Classes client-error-not-found: No destinations added.
D [14/Dec/2015:15:26:34 +0000] [Client 30] Returning IPP client-error-not-found for CUPS-Get-Classes (no URI) from localhost
D [14/Dec/2015:15:26:34 +0000] [Client 30] Content-Length: 116
D [14/Dec/2015:15:26:34 +0000] [Client 30] cupsdSendHeader: code=200, type="application/ipp", auth_type=0
D [14/Dec/2015:15:26:34 +0000] [Client 30] con->http=0x81e529d0
D [14/Dec/2015:15:26:34 +0000] [Client 30] cupsdWriteClient error=0, used=0, state=HTTP_STATE_POST_SEND, data_encoding=HTTP_ENCODING_LENGTH, data_remaining=116, response=0x81e3c158(IPP_STATE_DATA), pipe_pid=0, file=-1
D [14/Dec/2015:15:26:34 +0000] [Client 30] Writing IPP response, ipp_state=IPP_STATE_DATA, old wused=0, new wused=0
D [14/Dec/2015:15:26:34 +0000] [Client 30] bytes=0, http_state=0, data_remaining=116
D [14/Dec/2015:15:26:34 +0000] [Client 30] Flushing write buffer.
D [14/Dec/2015:15:26:34 +0000] [Client 30] New state is HTTP_STATE_WAITING
D [14/Dec/2015:15:26:34 +0000] [Client 30] Waiting for request.
D [14/Dec/2015:15:26:34 +0000] cupsdSetBusyState: newbusy="Not busy", busy="Active clients"
D [14/Dec/2015:15:26:34 +0000] [Client 30] HTTP_STATE_WAITING Closing for error 32 (Broken pipe)
D [14/Dec/2015:15:26:34 +0000] [Client 30] Closing connection.
D [14/Dec/2015:15:26:34 +0000] cupsdSetBusyState: newbusy="Not busy", busy="Not busy"

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-02-13:

#4

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status:	Incomplete → Expired

Ubuntu
cups package

Add printer

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Ubuntucups package

Add printer

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cups package