USB disk connection

[sophie.gallina]

Connecting an USB disk on an USB port is OK the fisrt time,
but if I disconnect then reconnect the same disk on the same USB port it fails.

During the second connection, the following message appears in /var/log/syslog :
    usb 3-9: reset high-speed USB device number 10 using xhci_hcd
and device number seems to be incremented at each connection
    Nov 23 13:43:10 sfi-HP kernel: [ 283.303410] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
    Nov 23 13:45:27 sfi-HP kernel: [ 420.427367] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
    Nov 23 13:52:21 sfi-HP kernel: [ 834.938999] usb 3-9: reset high-speed USB device number 12 using xhci_hcd

Here are all messages in /var/log/syslog :

# 1st conect
Nov 23 13:39:51 sfi-HP kernel: [ 83.992848] usb 3-9: new high-speed USB device number 9 using xhci_hcd
Nov 23 13:39:51 sfi-HP kernel: [ 84.009837] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
Nov 23 13:39:51 sfi-HP kernel: [ 84.009840] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
Nov 23 13:39:51 sfi-HP kernel: [ 84.009841] usb 3-9: Product: Samsung P3 Portable
Nov 23 13:39:51 sfi-HP kernel: [ 84.009842] usb 3-9: Manufacturer: JMicron
Nov 23 13:39:51 sfi-HP kernel: [ 84.009843] usb 3-9: SerialNumber: 00000000011E0D89
Nov 23 13:39:51 sfi-HP mtp-probe: checking bus 3, device 9: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
Nov 23 13:39:51 sfi-HP mtp-probe: bus: 3, device: 9 was not an MTP device
Nov 23 13:39:51 sfi-HP kernel: [ 84.028742] usb-storage 3-9:1.0: USB Mass Storage device detected
Nov 23 13:39:51 sfi-HP kernel: [ 84.028787] scsi6 : usb-storage 3-9:1.0
Nov 23 13:39:51 sfi-HP kernel: [ 84.028875] usbcore: registered new interface driver usb-storage
Nov 23 13:39:54 sfi-HP kernel: [ 87.056830] scsi 6:0:0:0: Direct-Access Samsung P3 Portable 3 PQ: 0 ANSI: 6
Nov 23 13:39:54 sfi-HP kernel: [ 87.057103] sd 6:0:0:0: Attached scsi generic sg2 type 0
Nov 23 13:39:56 sfi-HP kernel: [ 89.079903] sd 6:0:0:0: [sdc] 1953504688 512-byte logical blocks: (1.00 TB/931 GiB)
Nov 23 13:39:56 sfi-HP kernel: [ 89.080323] sd 6:0:0:0: [sdc] Write Protect is off
Nov 23 13:39:56 sfi-HP kernel: [ 89.080330] sd 6:0:0:0: [sdc] Mode Sense: 27 00 00 00
Nov 23 13:39:56 sfi-HP kernel: [ 89.080748] sd 6:0:0:0: [sdc] No Caching mode page found
Nov 23 13:39:56 sfi-HP kernel: [ 89.080755] sd 6:0:0:0: [sdc] Assuming drive cache: write through
Nov 23 13:39:56 sfi-HP kernel: [ 89.081817] sd 6:0:0:0: [sdc] No Caching mode page found
Nov 23 13:39:56 sfi-HP kernel: [ 89.081824] sd 6:0:0:0: [sdc] Assuming drive cache: write through
Nov 23 13:39:56 sfi-HP kernel: [ 89.107417] sdc: sdc1
Nov 23 13:39:56 sfi-HP kernel: [ 89.108362] sd 6:0:0:0: [sdc] No Caching mode page found
Nov 23 13:39:56 sfi-HP kernel: [ 89.108365] sd 6:0:0:0: [sdc] Assuming drive cache: write through
Nov 23 13:39:56 sfi-HP kernel: [ 89.108367] sd 6:0:0:0: [sdc] Attached SCSI disk
Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Version 2013.1.13AR.1 external FUSE 29
Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Mounted /dev/sdc1 (Read-Write, label "SAMSUNG", NTFS 3.1)
Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Cmdline options: rw,nosuid,nodev,uhelper=udisks2,uid=1000,gid=1000,dmask=0077,fmask=0177
Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Mount options: rw,nosuid,nodev,uhelper=udisks2,allow_other,nonempty,relatime,default_permissions,fsname=/dev/sdc1,blkdev,blksize=4096
Nov 23 13:39:57 sfi-HP ntfs-3g[3164]: Global ownership and permissions enforced, configuration type 7
Nov 23 13:39:57 sfi-HP udisksd[2867]: Mounted /dev/sdc1 at /media/sfi/SAMSUNG on behalf of uid 1000

# disconnect
Nov 23 13:40:20 sfi-HP udisksd[2867]: Cleaning up mount point /media/sfi/SAMSUNG (device 8:33 is not mounted)
Nov 23 13:40:20 sfi-HP ntfs-3g[3164]: Unmounting /dev/sdc1 (SAMSUNG)
Nov 23 13:40:20 sfi-HP udisksd[2867]: Unmounted /dev/sdc1 on behalf of uid 1000
Nov 23 13:40:21 sfi-HP udisksd[2867]: Powering off /dev/sdc - successfully sent SCSI command START STOP UNIT
Nov 23 13:40:23 sfi-HP udisksd[2867]: Powered off /dev/sdc - successfully wrote to sysfs path /sys/devices/pci0000:00/0000:00:14.0/usb3/3-9/remove
Nov 23 13:40:23 sfi-HP kernel: [ 116.603169] usb 3-9: USB disconnect, device number 9

# 2nd connect
Nov 23 13:42:48 sfi-HP kernel: [ 261.128718] usb 3-9: new high-speed USB device number 10 using xhci_hcd
Nov 23 13:42:48 sfi-HP kernel: [ 261.145978] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
Nov 23 13:42:48 sfi-HP kernel: [ 261.145988] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
Nov 23 13:42:48 sfi-HP kernel: [ 261.145993] usb 3-9: Product: Samsung P3 Portable
Nov 23 13:42:48 sfi-HP kernel: [ 261.145997] usb 3-9: Manufacturer: JMicron
Nov 23 13:42:48 sfi-HP kernel: [ 261.146001] usb 3-9: SerialNumber: 00000000011E0D89
Nov 23 13:42:48 sfi-HP kernel: [ 261.147111] usb-storage 3-9:1.0: USB Mass Storage device detected
Nov 23 13:42:48 sfi-HP kernel: [ 261.147427] scsi7 : usb-storage 3-9:1.0
Nov 23 13:42:48 sfi-HP mtp-probe: checking bus 3, device 10: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
Nov 23 13:42:48 sfi-HP mtp-probe: bus: 3, device: 10 was not an MTP device
Nov 23 13:43:10 sfi-HP kernel: [ 283.303410] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
Nov 23 13:43:10 sfi-HP kernel: [ 283.319954] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
Nov 23 13:43:10 sfi-HP kernel: [ 283.319957] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
Nov 23 13:43:10 sfi-HP kernel: [ 283.435558] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
Nov 23 13:43:10 sfi-HP kernel: [ 283.452194] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
Nov 23 13:43:10 sfi-HP kernel: [ 283.452198] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
Nov 23 13:43:16 sfi-HP kernel: [ 289.574831] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
Nov 23 13:43:16 sfi-HP kernel: [ 289.591258] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
Nov 23 13:43:16 sfi-HP kernel: [ 289.591261] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
Nov 23 13:43:16 sfi-HP kernel: [ 289.759047] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
Nov 23 13:43:16 sfi-HP kernel: [ 289.775669] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
Nov 23 13:43:16 sfi-HP kernel: [ 289.775673] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
Nov 23 13:43:16 sfi-HP kernel: [ 289.891251] usb 3-9: reset high-speed USB device number 10 using xhci_hcd
Nov 23 13:43:16 sfi-HP kernel: [ 289.907810] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5000
Nov 23 13:43:16 sfi-HP kernel: [ 289.907814] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880467cb5040
Nov 23 13:43:16 sfi-HP kernel: [ 289.908256] scsi 7:0:0:0: Device offlined - not ready after error recovery

# disconnect
Nov 23 13:44:22 sfi-HP kernel: [ 355.114483] usb 3-9: USB disconnect, device number 10

# 3rd connect
Nov 23 13:45:04 sfi-HP kernel: [ 397.960303] usb 3-9: new high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:04 sfi-HP kernel: [ 397.977632] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
Nov 23 13:45:04 sfi-HP kernel: [ 397.977643] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
Nov 23 13:45:04 sfi-HP kernel: [ 397.977647] usb 3-9: Product: Samsung P3 Portable
Nov 23 13:45:04 sfi-HP kernel: [ 397.977651] usb 3-9: Manufacturer: JMicron
Nov 23 13:45:04 sfi-HP kernel: [ 397.977655] usb 3-9: SerialNumber: 00000000011E0D89
Nov 23 13:45:04 sfi-HP kernel: [ 397.978808] usb-storage 3-9:1.0: USB Mass Storage device detected
Nov 23 13:45:04 sfi-HP kernel: [ 397.978972] scsi8 : usb-storage 3-9:1.0
Nov 23 13:45:04 sfi-HP mtp-probe: checking bus 3, device 11: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
Nov 23 13:45:04 sfi-HP mtp-probe: bus: 3, device: 11 was not an MTP device
Nov 23 13:45:27 sfi-HP kernel: [ 420.427367] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:27 sfi-HP kernel: [ 420.443920] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
Nov 23 13:45:27 sfi-HP kernel: [ 420.443924] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
Nov 23 13:45:27 sfi-HP kernel: [ 420.559524] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:27 sfi-HP kernel: [ 420.576093] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
Nov 23 13:45:27 sfi-HP kernel: [ 420.576097] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
Nov 23 13:45:33 sfi-HP kernel: [ 426.698868] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:33 sfi-HP kernel: [ 426.715452] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
Nov 23 13:45:33 sfi-HP kernel: [ 426.715456] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
Nov 23 13:45:33 sfi-HP kernel: [ 426.883087] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:33 sfi-HP kernel: [ 426.899645] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
Nov 23 13:45:33 sfi-HP kernel: [ 426.899649] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
Nov 23 13:45:33 sfi-HP kernel: [ 427.015245] usb 3-9: reset high-speed USB device number 11 using xhci_hcd
Nov 23 13:45:33 sfi-HP kernel: [ 427.031704] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad00
Nov 23 13:45:33 sfi-HP kernel: [ 427.031708] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731ad40
Nov 23 13:45:33 sfi-HP kernel: [ 427.032132] scsi 8:0:0:0: Device offlined - not ready after error recovery

# disconnect
Nov 23 13:51:13 sfi-HP kernel: [ 766.903732] usb 3-9: USB disconnect, device number 11

# 4th connect
Nov 23 13:51:58 sfi-HP kernel: [ 812.508020] usb 3-9: new high-speed USB device number 12 using xhci_hcd
Nov 23 13:51:58 sfi-HP kernel: [ 812.525278] usb 3-9: New USB device found, idVendor=04e8, idProduct=61c8
Nov 23 13:51:58 sfi-HP kernel: [ 812.525288] usb 3-9: New USB device strings: Mfr=1, Product=11, SerialNumber=3
Nov 23 13:51:58 sfi-HP kernel: [ 812.525293] usb 3-9: Product: Samsung P3 Portable
Nov 23 13:51:58 sfi-HP kernel: [ 812.525297] usb 3-9: Manufacturer: JMicron
Nov 23 13:51:58 sfi-HP kernel: [ 812.525300] usb 3-9: SerialNumber: 00000000011E0D89
Nov 23 13:51:58 sfi-HP kernel: [ 812.526442] usb-storage 3-9:1.0: USB Mass Storage device detected
Nov 23 13:51:58 sfi-HP kernel: [ 812.526680] scsi9 : usb-storage 3-9:1.0
Nov 23 13:51:58 sfi-HP mtp-probe: checking bus 3, device 12: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-9"
Nov 23 13:51:58 sfi-HP mtp-probe: bus: 3, device: 12 was not an MTP device
Nov 23 13:52:21 sfi-HP kernel: [ 834.938999] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
Nov 23 13:52:21 sfi-HP kernel: [ 834.955514] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
Nov 23 13:52:21 sfi-HP kernel: [ 834.955518] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
Nov 23 13:52:21 sfi-HP kernel: [ 835.071179] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
Nov 23 13:52:21 sfi-HP kernel: [ 835.087733] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
Nov 23 13:52:21 sfi-HP kernel: [ 835.087737] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
Nov 23 13:52:27 sfi-HP kernel: [ 841.210523] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
Nov 23 13:52:27 sfi-HP kernel: [ 841.227126] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
Nov 23 13:52:27 sfi-HP kernel: [ 841.227129] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
Nov 23 13:52:27 sfi-HP kernel: [ 841.394745] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
Nov 23 13:52:27 sfi-HP kernel: [ 841.411381] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
Nov 23 13:52:27 sfi-HP kernel: [ 841.411384] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
Nov 23 13:52:27 sfi-HP kernel: [ 841.526764] usb 3-9: reset high-speed USB device number 12 using xhci_hcd
Nov 23 13:52:27 sfi-HP kernel: [ 841.543415] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a380
Nov 23 13:52:27 sfi-HP kernel: [ 841.543419] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff88005731a3c0
Nov 23 13:52:27 sfi-HP kernel: [ 841.543843] scsi 9:0:0:0: Device offlined - not ready after error recovery

# disconnect
Nov 23 13:53:15 sfi-HP kernel: [ 889.647727] usb 3-9: USB disconnect, device number 12

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-66-generic 3.13.0-66.108
ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
Uname: Linux 3.13.0-66-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.18
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sfi 2712 F.... pulseaudio
 /dev/snd/controlC0: sfi 2712 F.... pulseaudio
CurrentDesktop: Unity
Date: Mon Nov 23 13:58:39 2015
HibernationDevice: RESUME=UUID=bf8149d9-5bbc-4796-9457-23017c17c4c9
InstallationDate: Installed on 2015-10-26 (28 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Hewlett-Packard HP ZBook 15 G2
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-66-generic root=UUID=fe967cbb-591b-477e-ab7e-ec29d4e429c9 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-66-generic N/A
 linux-backports-modules-3.13.0-66-generic N/A
 linux-firmware 1.127.16
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/23/2015
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: M70 Ver. 01.12
dmi.board.name: 2253
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 03.10
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrM70Ver.01.12:bd09/23/2015:svnHewlett-Packard:pnHPZBook15G2:pvrA3008CD10003:rvnHewlett-Packard:rn2253:rvrKBCVersion03.10:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ZBook 15 G2
dmi.product.version: A3008CD10003
dmi.sys.vendor: Hewlett-Packard

[Brad Figg (brad-figg)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc2+cod1-wily/

[sophie.gallina (sophie-gallina)]

Thank you for this answer.

Le 23/11/2015 22:14, Joseph Salisbury a écrit :
> Did this issue start happening after an update/upgrade? Was there a
> prior kernel version where you were not having this particular problem?
No, 3 weeks ago, I got a new desktop and I have installed Ubuntu 14.04
LTS (running apt-get update then upgrade).
So I didn't try another kernel on that machine.
Before, I was using this USB disk with an older DELL desktop running
Ubuntu 12.04 LTS.

>
> Would it be possible for you to test the latest upstream kernel? Refer
> to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
> v4.4 kernel[0].
No, sorry, this is not possible, since I use this desktop for my daily work.
>
> If this bug is fixed in the mainline kernel, please add the following
> tag 'kernel-fixed-upstream'.
>
> If the mainline kernel does not fix this bug, please add the tag:
> 'kernel-bug-exists-upstream'.
>
> Once testing of the upstream kernel is complete, please mark this bug as
> "Confirmed".
>
>
> Thanks in advance.
>
> [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4-rc2+cod1-wily/
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

--
Sophie Gallina
GEPV - Laboratoire de Génétique & Évolution des Populations végétales
CNRS UMR 8198 - Bâtiment SN2 - Université Lille 1 - Sciences et Technologies
59655 Villeneuve d'Ascq Cedex
Tel : [phone] Fax : [phone]
<email address hidden>
http://gepv.univ-lille1.fr

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]