Xorg freeze on DELL XPS13 L322X Ubuntu 15.10

Bug #1517348 reported by Alessandro Sfondrini
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Since the upgrade to Ubuntu 15.10 I am experiencing frequent freezes. This did happen on the same system before the upgrade, but not nearly as frequently. It seems to happen randomly. As of now I have no other computer that I can use to access my own during freezes by ssh and confirm that this is a graphic only issue / gather further info.

Before upgrading I had other issues on this laptop (laptop shutting down randomly after resuming from suspend) which are seemingly resolved by the upgrade.

The way that the screen freezes is most peculiar. I attach a picture of the screen for information.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-18.22-generic 4.2.3
Uname: Linux 4.2.0-18-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed Nov 18 08:31:17 2015
DistUpgraded: 2015-11-14 13:48:06,030 DEBUG running apport_crash()
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-precise-amd64-20120703-2
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus: virtualbox, 5.0.4: added
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:058b]
InstallationDate: Installed on 2013-09-09 (799 days ago)
InstallationMedia: Ubuntu 12.04 "Precise" - Build amd64 LIVE Binary 20120703-15:08
MachineType: Dell Inc. Dell System XPS L322X
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-18-generic root=UUID=83dfa0b9-2d1e-4fca-a566-c3fcb5eefa88 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to wily on 2015-11-14 (3 days ago)
dmi.bios.date: 05/15/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0PJHXN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd05/15/2013:svnDellInc.:pnDellSystemXPSL322X:pvr:rvnDellInc.:rn0PJHXN:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L322X
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Wed Nov 18 08:24:10 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 4933
 vendor CMN
xserver.version: 2:1.17.2-1ubuntu9

Revision history for this message
Alessandro Sfondrini (alesfo) wrote :
penalvch (penalvch)
tags: added: bios-outdated-a10
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Changed in xorg (Ubuntu):
status: Incomplete → New
Revision history for this message
Alessandro Sfondrini (alesfo) wrote :

Dear Christopher,

thank you for your reply. I have updated the BIOS with what appeared to be the newest version available from Dell.

I now get
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A10
08/28/2013

I did not experience any freeze for a short while (one full day, while my laptop was plugged into power). Today, while my laptop was running on battery power I experienced the first freeze since the BIOS upgrade.

It appears identical to what I used to have before upgrade (i.e. not only the laptop does not respond, to keyboard/trackpad, but the screen displays some strange pattern, cfr. the image attached to my first bug report).

penalvch (penalvch)
tags: added: latest-bios-a10
removed: bios-outdated-a10
Revision history for this message
penalvch (penalvch) wrote :

Alessandro Sfondrini, to see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: regression-release
Changed in xorg (Ubuntu):
importance: Low → Medium
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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