Touchpad detected as mouse

Bug #1515920 reported by postadelmaga
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

I'm following the bug reporting documentation here:

https://wiki.ubuntu.com/DebuggingTouchpadDetection#In_case_Touchpad_features_like_scrolling.2C_tapping.2C_etc._do_not_work_at_all.

I just bought a new computer, and installed ubuntu.

Unfortunately the touchpad is detected as a mouse and I'm not sure how I can find the brand of the touchpad device.

I'm attaching some logs that should helpful, let me know anything else I can add.

( I'm on Ubuntu 15.10 )
---
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: domy 1641 F.... pulseaudio
 /dev/snd/controlC1: domy 1641 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=da3d19ac-8610-4f3a-865f-5da55088fe06
InstallationDate: Installed on 2015-11-13 (0 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: DELL XPS13-8808
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-18-generic root=UUID=90d57801-3d9b-4faf-aae7-c9abe467e2b3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-18.22-generic 4.2.3
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-18-generic N/A
 linux-backports-modules-4.2.0-18-generic N/A
 linux-firmware 1.149.2
Tags: wily
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 4.2.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/30/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.6.5
dmi.board.name: XPS13-8808
dmi.board.vendor: DELL
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.6.5:bd04/30/2015:svnDELL:pnXPS13-8808:pvr:rvnDELL:rnXPS13-8808:rvr:cvnToBeFilledByO.E.M.:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: XPS13-8808
dmi.sys.vendor: DELL

Revision history for this message
postadelmaga (postadelmaga) wrote :
tags: added: touchpad
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postadelmaga (postadelmaga) wrote :
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postadelmaga (postadelmaga) wrote :
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postadelmaga (postadelmaga) wrote :
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postadelmaga (postadelmaga) wrote :
description: updated
Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1515920

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
postadelmaga (postadelmaga) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected wily
description: updated
Revision history for this message
postadelmaga (postadelmaga) wrote : CRDA.txt

apport information

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postadelmaga (postadelmaga) wrote : CurrentDmesg.txt

apport information

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postadelmaga (postadelmaga) wrote : IwConfig.txt

apport information

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postadelmaga (postadelmaga) wrote : JournalErrors.txt

apport information

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postadelmaga (postadelmaga) wrote : Lspci.txt

apport information

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postadelmaga (postadelmaga) wrote : Lsusb.txt

apport information

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postadelmaga (postadelmaga) wrote : ProcCpuinfo.txt

apport information

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postadelmaga (postadelmaga) wrote : ProcEnviron.txt

apport information

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postadelmaga (postadelmaga) wrote : ProcInterrupts.txt

apport information

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postadelmaga (postadelmaga) wrote : ProcModules.txt

apport information

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postadelmaga (postadelmaga) wrote : PulseList.txt

apport information

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postadelmaga (postadelmaga) wrote : RfKill.txt

apport information

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postadelmaga (postadelmaga) wrote : UdevDb.txt

apport information

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postadelmaga (postadelmaga) wrote : WifiSyslog.txt

apport information

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penalvch (penalvch) wrote :

postadelmaga, could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description)?

Changed in linux (Ubuntu):
importance: Undecided → Low
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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