Webex applet is not loading even though java is enabled on firefox

[Ashutosh Narayan]

I am trying to run Webex session on Ubuntu 14.04 LTS. Even though about:plugins shows java is enabled in browser, Cisco Webex session applet does not load.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 41.0.2+build2-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
Uname: Linux 3.13.0-66-generic i686
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.16
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ashutoshn 2193 F.... pulseaudio
BuildID: 20151015172906
Channel: Unavailable
CurrentDesktop: Unity
Date: Fri Nov 6 14:59:51 2015
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2011-02-25 (1714 days ago)
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IpRoute:
 default via 192.168.1.1 dev eth0 proto static
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.3 metric 1
 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
IwConfig:
 lo no wireless extensions.

 virbr0 no wireless extensions.

 eth0 no wireless extensions.
Locales: extensions.sqlite corrupt or missing
PrefSources: prefs.js
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=41.0.2/20151015172906 (In use)
RelatedPackageVersions:
 icaclient 13.0.0.256735
 totem-mozilla 3.10.1-1ubuntu4
 rhythmbox-mozilla 3.0.2-0ubuntu2
 google-talkplugin 5.40.2.0-1
 adobe-flashplugin 1:20151016.2-0trusty1
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to trusty on 2014-04-17 (567 days ago)
WifiSyslog: Nov 6 14:51:18 calypso kernel: [ 2864.166396] systemd-hostnamed[5454]: Warning: nss-myhostname is not installed. Changing the local hostname might make it unresolveable. Please install nss-myhostname!
dmi.bios.date: 04/30/2010
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FH
dmi.board.name: G31M-ES2L
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFH:bd04/30/2010:svnGigabyteTechnologyCo.,Ltd.:pnG31M-ES2L:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnG31M-ES2L:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: G31M-ES2L
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Paul White (paulw2u)]

Ashutosh,

We are sorry that we do not always have the capacity to review all reported bugs in a timely manner. You reported this bug some time ago and there have been many changes in Ubuntu since that time.

Can this bug report now be closed or do you still see a problem related to that which you reported?

If we do not hear from you the bug report will close itself in approximately 60 days time.

Thank you for helping make Ubuntu better.

Paul White
[Ubuntu Bug Squad]

[Launchpad Janitor (janitor)]

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]