[20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at all

[Julian Felix Rost]

I am on a Lenovo T540p, kernel is 4.2.0-16-generic, release is 15.10 wily. Fairly certain this bug started with/around wily's release.

Sound works from internal speakers, but does not work when plugging in anything (in this case, also speakers) into the headphone jack. Those speakers work fine when connected to a different device. The jack worked fine up until recently.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0c: j-frost 2395 F...m pulseaudio
 /dev/snd/pcmC1D0p: j-frost 2395 F...m pulseaudio
 /dev/snd/controlC1: j-frost 2395 F.... pulseaudio
 /dev/snd/controlC0: j-frost 2395 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Nov 4 16:01:39 2015
InstallationDate: Installed on 2015-08-25 (71 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC1D0c: j-frost 2395 F...m pulseaudio
 /dev/snd/pcmC1D0p: j-frost 2395 F...m pulseaudio
 /dev/snd/controlC1: j-frost 2395 F.... pulseaudio
 /dev/snd/controlC0: j-frost 2395 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [20BFS05L00, Realtek ALC3232, Black Headphone Out, Left] No sound at all
UpgradeStatus: Upgraded to wily on 2015-10-28 (7 days ago)
dmi.bios.date: 11/07/2014
dmi.bios.vendor: LENOVO
dmi.bios.version: GMET68WW (2.16 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BFS05L00
dmi.board.vendor: LENOVO
dmi.board.version: Not Defined
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGMET68WW(2.16):bd11/07/2014:svnLENOVO:pn20BFS05L00:pvrThinkPadT540p:rvnLENOVO:rn20BFS05L00:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 20BFS05L00
dmi.product.version: ThinkPad T540p
dmi.sys.vendor: LENOVO

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Andrejs Hanins (ahanins)]

The same to me, also on Lenovo T540p and "14.04.3 LTS, Trusty Tahr", kernel 4.2.0

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.