Screen doesn't wake up after is automatically turned off

[wooglin280]

When the system puts the display to sleep after X amount of time of inactivity it will not turn back on. Black screen. I can press ctrl+alt+f1 to get me to a terminal session and that works. I then can restart lightdm or reboot.

This started after upgrading to 15.10.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic x86_64
ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
BootLog:
 fsck from util-linux 2.26.2
 /dev/sda5: clean, 807232/3474800 files, 10321920/13898240 blocks
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
Date: Fri Oct 30 19:41:59 2015
DistUpgraded: 2015-10-28 09:16:46,187 DEBUG enabling apt cron job
DistroCodename: wily
DistroVariant: ubuntu
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Kaveri [Radeon R7 Graphics] [1002:130f] (prog-if 00 [VGA controller])
   Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Device [1002:0123]
InstallationDate: Installed on 2013-12-26 (673 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=1acecacd-03f2-4d85-8137-54d3d8928816 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to wily on 2015-10-28 (2 days ago)
dmi.bios.date: 05/28/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F8
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: G1.Sniper A88X-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF8:bd05/28/2014:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnG1.SniperA88X-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Thu Oct 29 15:33:50 2015
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Video Bus KEYBOARD, id 7
 input Power Button KEYBOARD, id 8
 input Logitech USB Receiver KEYBOARD, id 9
 input Logitech USB Receiver KEYBOARD, id 10
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.17.2-1ubuntu9
xserver.video_driver: radeon

[wooglin280 (wooglin280)]

Chris,

Thanks for looking into this. I updated my bios to version F10 using the Gigabyte @BIOS utility and Windows.

sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
F10
06/18/2015

Unfortunately, this didn't solve the problem. There is no difference as far as I can tell.

[wooglin280 (wooglin280)]

I have disabled the setting in System Settings -> Brightness and Lock -> "Turn screen off when inactive for:" by setting it to Never. This isn't really a solution though, just a temporary workaround. One interesting thing to note is if I log out the screen goes to sleep after a few minutes but it comes back on when i move the mouse or press a key on the keyboard as you would expect.

[penalvch (penalvch)]

wooglin280, if you boot into a kernel from 15.04 is this still reproducible?

[wooglin280 (wooglin280)]

So I looked at what kernels I had installed and there was only one. And it wasn't the kernel I was expecting for 15.10. The kernel version on my system was:

uname -r
3.13.0-45-generic

I searched for the version that wily was supposed to ship with and found this article that explains there is/was a bug in the distribution upgrade script.

http://askubuntu.com/questions/689358/ubuntu-kernel-not-updating-with-15-10

I installed the latest kernel and it the issue is now resolved.

sudo apt-get install linux-generic

Thanks for all of your help Chris.

[penalvch (penalvch)]

wooglin280, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1511885/comments/6 regarding this being fixed with an update to the kernel that comes with your distribution. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.