Bluetooth not working after upgrade to Ubuntu 15.10

Bug #1509801 reported by Utz
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I have a Acer w700 with Bluetooth keyboard and a Logitech Mouse M555b. In 15.04 all was working fine, both paired and working.
Now after the Upgrade:
No Bluetooth icon visible (but I could get it back using system settings, Bluetooth and set the check box.

If I search on my cellphone to find the tablet it does not show up anything (as if it is not running). But my Bluetooth settings on the tablet say "on" and "visible".

lsb_release -rd
Description: Ubuntu 15.10
Release: 15.10

rfkill list
0: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
1: acer-wireless: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: acer-bluetooth: Bluetooth
 Soft blocked: no
 Hard blocked: no
3: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
...ICONIA-W700:~$ lspci
00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09)
00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:04.0 Signal processing controller: Intel Corporation 3rd Gen Core Processor Thermal Subsystem (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation HM77 Express Chipset LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04)
00:1f.6 Signal processing controller: Intel Corporation 7 Series/C210 Series Chipset Family Thermal Management Controller (rev 04)
01:00.0 Network controller: Qualcomm Atheros AR9462 Wireless Network Adapter (rev 01)

lsusb:
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 005: ID 04f2:b355 Chicony Electronics Co., Ltd
Bus 001 Device 004: ID 1bcf:2c17 Sunplus Innovation Technology Inc.
Bus 001 Device 006: ID 04ca:3008 Lite-On Technology Corp.
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 04f3:000c Elan Microelectronics Corp.
Bus 003 Device 002: ID 8087:0a04 Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

hciconfig
hci0: Type: BR/EDR Bus: USB
 BD Address: 2C:D0:5A:AE:C0:0E ACL MTU: 1022:8 SCO MTU: 183:5
 UP RUNNING
 RX bytes:7023 acl:0 sco:0 events:1287 errors:0
 TX bytes:7134 acl:0 sco:0 commands:816 errors:0

dmesg | grep -i blue
[ 3.460169] Bluetooth: Core ver 2.19
[ 3.460202] Bluetooth: HCI device and connection manager initialized
[ 3.460311] Bluetooth: HCI socket layer initialized
[ 3.460316] Bluetooth: L2CAP socket layer initialized
[ 3.460328] Bluetooth: SCO socket layer initialized
[ 3.574245] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 3.574250] Bluetooth: BNEP filters: protocol multicast
[ 3.574258] Bluetooth: BNEP socket layer initialized
[ 5.859927] Bluetooth: RFCOMM TTY layer initialized
[ 5.859939] Bluetooth: RFCOMM socket layer initialized
[ 5.859944] Bluetooth: RFCOMM ver 1.11
[ 3251.092361] Bluetooth: HIDP (Human Interface Emulation) ver 1.2
[ 3251.092372] Bluetooth: HIDP socket layer initialized
---
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: utz 2419 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 15.10
HibernationDevice: RESUME=UUID=9c56887f-2335-4a91-b161-b63aba3f5907
InstallationDate: Installed on 2014-06-22 (489 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Acer ICONIA W700
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic root=UUID=e4d2fc8d-e34f-463b-9807-ff1392329776 ro acpi_osi=Linux quiet splash intel_pstate=enable acpi_backlight=vendor i915.i915_enable_rc6=1 i915.semaphores=1 pcie_aspm=force vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-16-generic N/A
 linux-backports-modules-4.2.0-16-generic N/A
 linux-firmware 1.149
Tags: wily
Uname: Linux 4.2.0-16-generic x86_64
UpgradeStatus: Upgraded to wily on 2015-10-23 (1 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/24/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.14
dmi.board.asset.tag: None
dmi.board.name: SAGE
dmi.board.vendor: Acer
dmi.board.version: V2.14
dmi.chassis.type: 10
dmi.chassis.vendor: Insyde Corp.
dmi.chassis.version: V2.14
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd05/24/2013:svnAcer:pnICONIAW700:pvrV2.14:rvnAcer:rnSAGE:rvrV2.14:cvnInsydeCorp.:ct10:cvrV2.14:
dmi.product.name: ICONIA W700
dmi.product.version: V2.14
dmi.sys.vendor: Acer

Revision history for this message
Brad Figg (brad-figg) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1509801

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Utz (utz-recke) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected wily
description: updated
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Utz (utz-recke) wrote : CRDA.txt

apport information

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Utz (utz-recke) wrote : CurrentDmesg.txt

apport information

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Utz (utz-recke) wrote : IwConfig.txt

apport information

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Utz (utz-recke) wrote : JournalErrors.txt

apport information

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Utz (utz-recke) wrote : Lspci.txt

apport information

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Utz (utz-recke) wrote : Lsusb.txt

apport information

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Utz (utz-recke) wrote : ProcCpuinfo.txt

apport information

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Utz (utz-recke) wrote : ProcEnviron.txt

apport information

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Utz (utz-recke) wrote : ProcInterrupts.txt

apport information

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Utz (utz-recke) wrote : ProcModules.txt

apport information

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Utz (utz-recke) wrote : PulseList.txt

apport information

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Utz (utz-recke) wrote : RfKill.txt

apport information

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Utz (utz-recke) wrote : UdevDb.txt

apport information

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Utz (utz-recke) wrote : UdevLog.txt

apport information

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Utz (utz-recke) wrote : WifiSyslog.txt

apport information

Revision history for this message
Utz (utz-recke) wrote :

I think the problem is partially solved. Problem source: "Problem exists between monitor and chair"
Solution: For some reason the generic Linux image was not any more installed. I guess it was when I was tinkering around with a user build kernel to avoid it been replaced on next update. So I was still with a 3.something version. After installing the current Linux kernel some Bluetooth related problems are gone.
I can now see my tablet from other devices
The mouse connects automatically as before.

 The remaining problem is the connection to the keyboard.

Revision history for this message
Utz (utz-recke) wrote :

Meanwhile the keyboard is working too. I can't really tell what made the change. I suspect that fully switching off the tablet for some hours did reset something in the device?

From my position this issue can be closed as solved.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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