Ubuntu
linux package

Aspire-ES1-311 touchpad

Bug #1509478 reported by Jamal on 2015-10-23

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Low	Unassigned

Bug Description

1. Aspire e 13 -es1-311-c7hp
2. precision touchpad
3. from beginning
' Touchpad' did not work after installation of Ubuntu.

Ubuntu 14.04.3 LTS
---
ApportVersion: 2.14.1-0ubuntu3.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jamal 1830 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8a61215f-060e-4df8-889e-08ec6fb100de
InstallationDate: Installed on 2015-10-22 (1 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Acer Aspire ES1-311
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-31-generic root=UUID=eea95a95-da9f-4a67-b1f8-45e613f3847e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-31.36~14.04.1-generic 3.19.8-ckt7
RelatedPackageVersions:
linux-restricted-modules-3.19.0-31-generic N/A
linux-backports-modules-3.19.0-31-generic N/A
linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.19.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/13/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Aspire ES1-311
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd08/13/2014:svnAcer:pnAspireES1-311:pvrV1.07:rvnAcer:rnAspireES1-311:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire ES1-311
dmi.product.version: V1.07
dmi.sys.vendor: Acer
---
ApportVersion: 2.14.1-0ubuntu3.16
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jamal 1830 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=8a61215f-060e-4df8-889e-08ec6fb100de
InstallationDate: Installed on 2015-10-22 (1 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: Acer Aspire ES1-311
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-31-generic root=UUID=eea95a95-da9f-4a67-b1f8-45e613f3847e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-31.36~14.04.1-generic 3.19.8-ckt7
RelatedPackageVersions:
linux-restricted-modules-3.19.0-31-generic N/A
linux-backports-modules-3.19.0-31-generic N/A
linux-firmware 1.127.15
Tags: trusty
Uname: Linux 3.19.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/13/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Aspire ES1-311
dmi.board.vendor: Acer
dmi.board.version: V1.07
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.07
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd08/13/2014:svnAcer:pnAspireES1-311:pvrV1.07:rvnAcer:rnAspireES1-311:rvrV1.07:cvnAcer:ct10:cvrV1.07:
dmi.product.name: Aspire ES1-311
dmi.product.version: V1.07
dmi.sys.vendor: Acer

See original description

Tags:

Revision history for this message

Brad Figg (brad-figg) wrote on 2015-10-23: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1509478

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: AlsaInfo.txt

AlsaInfo.txt Edit (29.2 KiB, text/plain)

apport information

tags:	added: apport-collected trusty
description:	updated

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: BootDmesg.txt

BootDmesg.txt Edit (54.8 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: CRDA.txt

CRDA.txt Edit (257 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: CurrentDmesg.txt

CurrentDmesg.txt Edit (1.6 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: IwConfig.txt

IwConfig.txt Edit (507 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: Lspci.txt

Lspci.txt Edit (9.3 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: Lsusb.txt

Lsusb.txt Edit (416 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (1.8 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcEnviron.txt

#10

ProcEnviron.txt Edit (316 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcInterrupts.txt

#11

ProcInterrupts.txt Edit (1.7 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcModules.txt

#12

ProcModules.txt Edit (4.8 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: PulseList.txt

#13

PulseList.txt Edit (17.5 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: RfKill.txt

#14

RfKill.txt Edit (179 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: UdevDb.txt

#15

UdevDb.txt Edit (121.4 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: UdevLog.txt

#16

UdevLog.txt Edit (295.5 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: WifiSyslog.txt

#17

WifiSyslog.txt Edit (619.9 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: AlsaInfo.txt

#18

AlsaInfo.txt Edit (29.2 KiB, text/plain)

apport information

description:

updated

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: BootDmesg.txt

#19

BootDmesg.txt Edit (54.8 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: CRDA.txt

#20

CRDA.txt Edit (257 bytes, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: CurrentDmesg.txt

#21

CurrentDmesg.txt Edit (1.6 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: IwConfig.txt

#22

IwConfig.txt Edit (510 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: Lspci.txt

#23

Lspci.txt Edit (9.3 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: Lsusb.txt

#24

Lsusb.txt Edit (416 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcCpuinfo.txt

#25

ProcCpuinfo.txt Edit (1.8 KiB, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcEnviron.txt

#26

ProcEnviron.txt Edit (316 bytes, text/plain)

apport information

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Jamal (jamals) wrote on 2015-10-23: ProcInterrupts.txt

#27

ProcInterrupts.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: ProcModules.txt

#28

ProcModules.txt Edit (4.8 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: PulseList.txt

#29

PulseList.txt Edit (17.5 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: RfKill.txt

#30

RfKill.txt Edit (179 bytes, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: UdevDb.txt

#31

UdevDb.txt Edit (121.4 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: UdevLog.txt

#32

UdevLog.txt Edit (295.5 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23: WifiSyslog.txt

#33

WifiSyslog.txt Edit (619.9 KiB, text/plain)

apport information

Revision history for this message

Jamal (jamals) wrote on 2015-10-23:

#34

Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2015-10-24:

#35

Jamal, as per http://us.acer.com/ac/en/US/content/drivers an update to your computer's buggy and outdated BIOS is available (1.11). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status Confirmed. Otherwise, please mark this as Invalid.

Thank you for your understanding.

tags:	added: bios-outdated-1.11
Changed in linux (Ubuntu):
importance:	Undecided → Low

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-12-24:

#36

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Aspire-ES1-311 touchpad

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