Ubuntu
linux package

xorg crashes because of intel gpu driver

Bug #1509355 reported by Martin Vysny on 2015-10-23

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

Suddenly and without any warning the screen became blank and lightdm rebooted. I have found these interesting lines in dmesg:

[14137.598202] [drm:intel_set_pch_fifo_underrun_reporting [i915]] *ERROR* uncleared pch fifo underrun on pch transcoder A
[14137.598222] [drm:intel_pch_fifo_underrun_irq_handler [i915]] *ERROR* PCH transcoder A FIFO underrun
[14137.608538] [drm:intel_set_cpu_fifo_underrun_reporting [i915]] *ERROR* uncleared fifo underrun on pipe B
[14137.608552] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe B FIFO underrun
[14245.095875] [drm:intel_pipe_update_end [i915]] *ERROR* Atomic update failure on pipe A (start=601133 end=601134)
[14697.328451] hrtimer: interrupt took 381228 ns
[14744.724686] [drm:intel_pipe_update_end [i915]] *ERROR* Atomic update failure on pipe B (start=36973 end=36974)
[17123.949459] usb 1-2: USB disconnect, device number 9
[17794.824728] [drm:intel_dp_start_link_train [i915]] *ERROR* failed to enable link training
[17794.830525] [drm:intel_dp_complete_link_train [i915]] *ERROR* failed to start channel equalization

This *may* be related to screen switching (undocking/docking of the notebook with an external monitor attached), but I am not sure at all.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
NonfreeKernelModules: wl
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Fri Oct 23 15:03:40 2015
DistUpgraded: 2015-10-23 09:58:52,432 DEBUG enabling apt cron job
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.248+bdcom, 3.19.0-31-generic, x86_64: installed
bcmwl, 6.30.223.248+bdcom, 4.2.0-16-generic, x86_64: installed
virtualbox, 5.0.4, 3.19.0-31-generic, x86_64: installed
virtualbox, 5.0.4, 4.2.0-16-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:1993]
InstallationDate: Installed on 2015-04-02 (203 days ago)
InstallationMedia: Ubuntu-Server 14.10 "Utopic Unicorn" - Release amd64 (20141022.2)
MachineType: Hewlett-Packard HP ProBook 640 G1
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-16-generic root=/dev/mapper/vg--root-lv--root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to wily on 2015-10-23 (0 days ago)
dmi.bios.date: 09/03/2014
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L77 Ver. 01.21
dmi.board.name: 1993
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 16.39
dmi.chassis.asset.tag: 5CG4454VRQ
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL77Ver.01.21:bd09/03/2014:svnHewlett-Packard:pnHPProBook640G1:pvrA3009DD10303:rvnHewlett-Packard:rn1993:rvrKBCVersion16.39:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 640 G1
dmi.product.version: A3009DD10303
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Fri Oct 23 14:55:44 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 4669
vendor AUO
xserver.version: 2:1.17.2-1ubuntu9

Tags:

Revision history for this message

Martin Vysny (vyzivus) wrote on 2015-10-23:

BootLog.txt Edit (584 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (118.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.7 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (46.5 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (220.0 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (1015 bytes, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (5.5 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (6.2 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (9.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (546 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (6.4 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (7.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (325 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.6 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (186.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (369.6 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (610 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (27.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (37.1 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (9.2 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (11.6 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (522 bytes, text/plain; charset="utf-8")

penalvch (penalvch) on 2015-10-26

tags:	added: bios-outdated-1.33
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Martin Vysny (vyzivus) wrote on 2015-10-26:

Thank you very much for the information, and I apologize for not noticing the old BIOS. I have updated BIOS to the newest one:

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
L77 Ver. 01.33
07/20/2015

I am not sure what causes this bug to reproduce, so I will wait for the bug to manifest on its own.
Thank you.

Revision history for this message

Martin Vysny (vyzivus) wrote on 2015-11-03:

The issue reproduced again, some time after I have unplugged the notebook from the docking station, then connected, and finally disconnected the D-SUB vga connector. I should have the newest bios installed:

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
L77 Ver. 01.33
07/20/2015

The relevant dmesg messages:
Notebook got disconnected from the docking station:
[21032.211507] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[21032.224120] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[21032.226734] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
[21032.226997] acpi PNP0501:00: Still not present
[21032.227373] i915 0000:00:02.0: BAR 6: [??? 0x00000000 flags 0x2] has bogus alignment
Then, after some time and after DSUB connect and disconnect:
[22058.949238] [drm:intel_set_pch_fifo_underrun_reporting [i915]] *ERROR* uncleared pch fifo underrun on pch transcoder A
[22058.949264] [drm:intel_pch_fifo_underrun_irq_handler [i915]] *ERROR* PCH transcoder A FIFO underrun
[22058.964980] [drm:intel_set_cpu_fifo_underrun_reporting [i915]] *ERROR* uncleared fifo underrun on pipe B
[22058.964997] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe B FIFO underrun
[24580.055198] [drm:intel_dp_start_link_train [i915]] *ERROR* failed to enable link training
[24580.060997] [drm:intel_dp_complete_link_train [i915]] *ERROR* failed to start channel equalization

Changed in xorg (Ubuntu):
status:	Incomplete → New

Revision history for this message

penalvch (penalvch) wrote on 2015-11-05:

Martin Vysny, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags:	added: latest-bios-1.33 removed: bios-outdated-1.33
affects:	xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance:	Low → Medium
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-01-05:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

GreyGeek (greygeek77) wrote on 2016-04-22:

Download full text (3.5 KiB)

Just installed Kubuntu 16.04, fully updated as of 4/22/16
Noticed these two errors in KSystemLog:
4/22/16 12:08 PM jerry-Aspire-7739 kernel [13263.413901] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe A FIFO underrun
4/22/16 12:08 PM jerry-Aspire-7739 kernel [13263.415521] [drm:intel_pch_fifo_underrun_irq_handler [i915]] *ERROR* PCH transcoder A FIFO underrun

lspci
jerry@jerry-Aspire-7739:~$ lspci
00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 02)
00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 02)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 05)
00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 05)
00:1c.5 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 6 (rev 05)
00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a5)
00:1f.0 ISA bridge: Intel Corporation HM55 Chipset LPC Interface Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05)
00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 05)
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01)
03:00.0 Ethernet controller: Qualcomm Atheros AR8152 v2.0 Fast Ethernet (rev c1)
3f:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 02)
3f:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 02)
3f:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 02)
3f:02.1 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor QPI Physical 0 (rev 02)
3f:02.2 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 02)
3f:02.3 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 02)

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Ubuntulinux package

xorg crashes because of intel gpu driver

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