0bda:8179 Ubuntu fails to connect to my wifi network/hotspot

Bug #1506898 reported by Shankey
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
High
Unassigned

Bug Description

I am having a serious issue with ubuntu 14.04x64 I am having "Realtek rt8188eu" WIFI usb Adapter. Ubuntu detects my wifi connections but the problem is it fails to connect. It doesn’t connects at all..and also its signal strength is very weak...I Had tried every solution but no success please solve this issue.

I have also tried this solution "https://github.com/lwfinger/rtl8188eu" but no Use Ubuntu still not able to connect to My Wifi netowrk but In Windows it do.
---
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: shankey 1723 F.... pulseaudio
 /dev/snd/controlC1: shankey 1723 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=9e70c793-b324-451a-897a-02283d61e874
InstallationDate: Installed on 2015-08-22 (57 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-30-generic root=UUID=2b68a17d-5b1e-473b-a611-864571ac0d9e ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.19.0-30.34~14.04.1-generic 3.19.8-ckt6
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-30-generic N/A
 linux-backports-modules-3.19.0-30-generic N/A
 linux-firmware 1.127.15
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: trusty
Uname: Linux 3.19.0-30-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/29/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1409
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N68-AM SE2
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1409:bd04/29/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-AMSE2:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Shankey (shankeybisht3)
description: updated
Changed in linux (Ubuntu):
status: New → Confirmed
description: updated
description: updated
Revision history for this message
penalvch (penalvch) wrote :

Shankey, thank you for reporting this and helping make Ubuntu better. Could you please connect to ethernet, and execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1506898

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Shankey (shankeybisht3) wrote : ProcEnviron.txt

apport information

tags: added: apport-collected trusty
description: updated
penalvch (penalvch)
description: updated
tags: removed: apport-collected connect realtek to trusty unable wifi
Revision history for this message
Shankey (shankeybisht3) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected trusty
description: updated
Revision history for this message
Shankey (shankeybisht3) wrote : BootDmesg.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : CRDA.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : IwConfig.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : Lspci.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : Lsusb.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : ProcEnviron.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : ProcModules.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : PulseList.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : UdevDb.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : UdevLog.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : WifiSyslog.txt

apport information

Revision history for this message
Shankey (shankeybisht3) wrote : Re: Ubuntu fails to connect to my wifi network/hotspot

So here is my whole log of desktop. Please try to figure it out that why its not connecting at all.

Revision history for this message
Shankey (shankeybisht3) wrote :

As per your instructions I have successfully updated My BIOS from 1409 to 1801. I have downloaded the BIOS ROM from this link

http://support.asus.com/download.aspx?SLanguage=en&m=M2N68-AM+SE2&os=25

I have also Downloaded BIOS ROM from your Link but it was giving me the following error

"rom id is incompatible with existing bios"

Then i had manually searched and downloaded the correct BIOS and updated My BIOS here is the Output of terminal.

shankey@shankey-System-Product-Name:~$ sudo dmidecode -s bios-version
[sudo] password for shankey:
1801
shankey@shankey-System-Product-Name:~$ sudo dmidecode -s bios-release-date
06/08/2010

Even after the BIOS Update Still WIFI doesn’t work at all. I am unable to connect through my WIFI network/Hotspot. I don’t know what’s wrong.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Shankey, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

tags: added: latest-bios-1801
Changed in linux (Ubuntu):
importance: Low → Medium
Revision history for this message
Shankey (shankeybisht3) wrote :

OK Thanks for your assistance, I am unable to upgrade version to 4.2.4 as its the latest release (According to this link https://www.kernel.org/) is because canonical has not provided x64 bit binary packages. i don’t know why there is no x64bit binary packages but in the Old ones it has. And am waiting for it So here is the below link. Please pass on this message to other can came to know about it.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.2.4-unstable/

Well i have also applied software update as well as security update (there was also new update of network manager) to my PC after that my wifi works!!!...But signal strength remains too low..but when i turned off and after sometime turned on MY desktop. Same thing happened WIFI Shows but it doesn’t connect to any network . My internet became unusable again.

I will upgrade to the kernel as soon as possible and ill let u know about That as well as its results.

Shankey (shankeybisht3)
description: updated
tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-4.3-rc7
Revision history for this message
Shankey (shankeybisht3) wrote :

Ok so I have upgraded my kernel to 4.3-rc7. But when Ubuntu boots fully It doesn’t detects my wifi card at all. There is no wifi at the network manager and then i have recompiled the package through this link "https://github.com/lwfinger/rtl8188eu" rebooted and after wifi detected. when i connect it to my networks its having the same issue. its keep on showing connecting status but never connected. And also its signal strength is too low even in 4.3 rc7 kernel. Still wifi is unstable/un-usable.

Revision history for this message
penalvch (penalvch) wrote :

Shankey, could you please plug the device in, unplug as many others as possible, and before installing the driver from github, please execute the following command and post the results:
usb-devices

Changed in linux (Ubuntu):
importance: Medium → High
status: Confirmed → Triaged
status: Triaged → Incomplete
Revision history for this message
Shankey (shankeybisht3) wrote :

I have unplugged it but same problem. and here is the output of my usb-devices

 shankey@shankey-System-Product-Name:~$ usb-devices

T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh=10
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev=03.19
S: Manufacturer=Linux 3.19.0-31-generic ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=0000:00:02.1
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=0bda ProdID=8179 Rev=00.00
S: Manufacturer=Realtek
S: Product=802.11n NIC
C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=r8188eu

T: Bus=01 Lev=01 Prnt=01 Port=03 Cnt=02 Dev#= 5 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1c9e ProdID=9605 Rev=00.00
S: Manufacturer=USB Modem
S: Product=Modem Configuration
S: SerialNumber=1234567890ABCDEF
C: #Ifs= 5 Cfg#= 1 Atr=e0 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
I: If#= 1 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
I: If#= 2 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
I: If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
I: If#= 4 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage

T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh=10
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev=03.19
S: Manufacturer=Linux 3.19.0-31-generic ohci_hcd
S: Product=OHCI PCI host controller
S: SerialNumber=0000:00:02.0
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=12 MxCh= 0
D: Ver= 2.00 Cls=e0(wlcon) Sub=01 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=0a12 ProdID=0001 Rev=46.98
C: #Ifs= 2 Cfg#= 1 Atr=c0 MxPwr=0mA
I: If#= 0 Alt= 0 #EPs= 3 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb
I: If#= 1 Alt= 0 #EPs= 2 Cls=e0(wlcon) Sub=01 Prot=01 Driver=btusb

T: Bus=02 Lev=01 Prnt=01 Port=02 Cnt=02 Dev#= 3 Spd=12 MxCh= 4
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=0a05 ProdID=7211 Rev=01.00
S: Product=USB2.0 HUB
C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

T: Bus=02 Lev=02 Prnt=03 Port=02 Cnt=01 Dev#= 4 Spd=1.5 MxCh= 0
D: Ver= 1.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=0079 ProdID=0006 Rev=01.07
S: Manufacturer=DragonRise Inc.
S: Product=Generic USB Joystick
C: #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=500mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=03(HID ) Sub=00 Prot=00 Driver=usbhid

penalvch (penalvch)
summary: - Ubuntu fails to connect to my wifi network/hotspot
+ 0bda:8179 Ubuntu fails to connect to my wifi network/hotspot
Revision history for this message
penalvch (penalvch) wrote :

Shankey, the issue you are reporting is an upstream one. Could you please report this problem following the instructions verbatim at https://wiki.ubuntu.com/Bugs/Upstream/kernel to the appropriate venue (TO: Greg Kroah-Hartman and Larry Finger, CC: driverdev-devel )?

Please provide a direct URL to your newly made report when it becomes available so that it may be tracked.

Thank you for your understanding.

Changed in linux (Ubuntu):
status: Incomplete → Triaged
Revision history for this message
Shankey (shankeybisht3) wrote :

OK and should i post the output of usb-devices of Mainline kernel??

Revision history for this message
penalvch (penalvch) wrote :

Shankey, the only part that was of interest is the few lines regarding your WiFi device.

Revision history for this message
Shankey (shankeybisht3) wrote :

In this Link "https://wiki.ubuntu.com/Bugs/Upstream/kernel" mailing list part is not fully understood to me. So how can i send the mail to kernel team??

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