[NOVATECH LTD PERSONAL COMPUTER] suspend/resume failure

[Campbell Boyd]

Crashed on wakiing from Suspend. Had to power off and on.

ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-45-generic 3.13.0-45.74
ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13
Uname: Linux 3.13.0-45-generic x86_64
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: campbell 2747 F.... pulseaudio
 /dev/snd/controlC0: campbell 2747 F.... pulseaudio
Date: Fri Oct 2 19:24:41 2015
DuplicateSignature: suspend/resume:NOVATECH LTD PERSONAL COMPUTER:F5
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
HibernationDevice: RESUME=UUID=b7290e2f-642a-414d-988b-cac7bac6530e
InstallationDate: Installed on 2014-09-17 (380 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
InterpreterPath: /usr/bin/python3.4
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: NOVATECH LTD PERSONAL COMPUTER
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=fc6ea265-b75c-458a-b5d2-2950ebad0828 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-45-generic N/A
 linux-backports-modules-3.13.0-45-generic N/A
 linux-firmware 1.127.15
RfKill:

SourcePackage: linux
Title: [NOVATECH LTD PERSONAL COMPUTER] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 06/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F5
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H81M-DS2V
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: xxxxxxx-xxx
dmi.chassis.type: 3
dmi.chassis.vendor: NOVATECH LTD
dmi.chassis.version: V1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF5:bd06/19/2014:svnNOVATECHLTD:pnPERSONALCOMPUTER:pvrV1.0:rvnGigabyteTechnologyCo.,Ltd.:rnH81M-DS2V:rvrTobefilledbyO.E.M.:cvnNOVATECHLTD:ct3:cvrV1.0:
dmi.product.name: PERSONAL COMPUTER
dmi.product.version: V1.0
dmi.sys.vendor: NOVATECH LTD

[Brad Figg (brad-figg)]

This change was made by a bot.

[Campbell Boyd (campbell-boyd-gmail)]

Following update to BIOS problem recurred - frozen screen and mouse cursor, keyboard dead.

BIOS version F6
08/11/2015 (I presume US-style date).

[penalvch (penalvch)]

Campbell Boyd, could you please test the latest upstream kernel available from the very top line at the top of the page from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release names are irrelevant for testing, and please do not test the daily folder)? Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow additional upstream developers to examine the issue.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, Y, and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

[Campbell Boyd (campbell-boyd-gmail)]

After 5 successful resumes using the upstream kernel, 6th failed - sound of disk activity but screen remained blank.

[penalvch (penalvch)]

Campbell Boyd, could you please provide the missing information following https://wiki.ubuntu.com/DebuggingKernelSuspend ?

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]