[notification] [messaging app] message notification does not link to correct message thread

Bug #1502205 reported by Ari Börde Kröyer
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical System Image
Incomplete
Undecided
Unassigned
Ubuntu UX
Fix Committed
Medium
Olga Kemmet
messaging-app (Ubuntu)
Incomplete
Low
Unassigned

Bug Description

When a device is in pin locked (or password locked) state, a notification is displayed when a message is received.

However, when the user requests to be redirected to the message thread (and enters pin or password) he is not redirected to the correct thread. Instead, he gets redirected to the most recently active screen/thread in the messaging app, which usually is some other message thread. He then has to exit this thread and open the one he wished to see.

--------------- UX comment ------------

The desired behaviour is:
1. user taps on notification
2. enter PIN/PASSWORD on corresponding screen
3. messaging app should open, presenting user with the correct message thread

Revision history for this message
Ari Börde Kröyer (ari-kroyer-online) wrote :

Upon further observation it seems that the problem only occurs when one previously has quit the messaging app from within a message thread. One then gets redirected from the notification to this previously active thread.

On the other hand, it looks as though the desired behavior occurs in cases where the app has been quit while it was in the main view.

I hope this helps!

Ari

Changed in ubuntu-ux:
status: New → Triaged
importance: Undecided → Medium
assignee: nobody → Olga Kemmet (olga-kemmet)
summary: - message notification does not link to correct message thread
+ [notification] [messaging app] message notification does not link to
+ correct message thread
description: updated
Changed in ubuntu-ux:
status: Triaged → Fix Committed
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. I can't confirm that issue though, could you provide some extra info
- what device and image version do you use?
- what do you mean by "quit"? do you mean close from the switcher? or how do you exit it?

Changed in messaging-app (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Pat McGowan (pat-mcgowan) wrote :

works fine here using the description

Changed in canonical-devices-system-image:
status: New → Incomplete
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