Unable to boot Dell Sputnik (XPS 13 Developer Edition) after upgrading to linux-image-3.19.0-30-generic.

Bug #1502171 reported by Sean Sosik-Hamor
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

My XPS 13 has been online for a few days on linux-image-3.19.0-28-generic and I just got around to rebooting after the linux-image-3.19.0-30-generic update.

I have a BIOS password then full-disk encryption.

After rebooting (both soft reboot and hard poweroff/on) I can enter my BIOS password but no longer have keyboard at the full-disk encryption unlock screen and can't enter my password. Also, nothing shows up on my external monitor with 3.19.0-30 while it does show up on 3.19.0-28.

I can hit Ctrl-Alt-Del on that screen so my XPS 13 is seeing my keyboard; I just can't type my password.

Rebooting, selecting Advanced, and booting into 3.19.0-28 "fixes" my system, everything works as expected.

Rebooting, selecting Advanced, and booting into 3.19.0-30 exhibits the same symptoms. No keyboard or external monitor. Sometimes the full-disk encryption unlock screen doesn't even appear. Just the aubergineish colored background and nothing else shows up. Hitting Ctrl-Alt-Del reboots the system as expected.

Rebooting, selecting Advanced, and booting in 3.19.0-30 recovery allows me to enter my password during the console bootup but nothing shows up on my external monitor. When I Resume the normal bootup sequence I get into Ubuntu Desktop but I have no external monitor, the system is at a constant 25% CPU across all four cores, and every keypress, click, or action is lagged by a second or two. When doing any task that involves fades (like Alt-Tab) it takes two to five seconds for each fade to finish. It took almost 30 seconds to Alt-Tab between two windows.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: linux-image-3.19.0-30-generic 3.19.0-30.33
ProcVersionSignature: Ubuntu 3.19.0-28.30-generic 3.19.8-ckt5
Uname: Linux 3.19.0-28-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.17.2-0ubuntu1.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: sciri 2284 F.... pulseaudio
 /dev/snd/controlC0: sciri 2284 F.... pulseaudio
CurrentDesktop: Unity
Date: Fri Oct 2 09:53:35 2015
InstallationDate: Installed on 2015-07-13 (80 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Dell Inc. XPS 13 9343
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.19.0-28-generic.efi.signed root=UUID=0afea0af-5fcc-489a-bb6f-37670c00aaa0 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.19.0-28-generic N/A
 linux-backports-modules-3.19.0-28-generic N/A
 linux-firmware 1.143.3
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/15/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0310JH
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd05/15/2015:svnDellInc.:pnXPS139343:pvr01:rvnDellInc.:rn0310JH:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9343
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

Revision history for this message
Sean Sosik-Hamor (sciri) wrote :
summary: - Unable to boot Dell Sputnik (XPS 13 Developer Editing) after upgrading
+ Unable to boot Dell Sputnik (XPS 13 Developer Edition) after upgrading
to linux-image-3.19.0-30-generic.
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
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