Can't connect to foreign mobile network

[FransSchreuder]

Hello,

I have had the Ubuntu phone (BQ E4.5) for some time, I lately travelled
to New York and found out it didn't connect to the mobile network, not
even GSM. At that time I thought it was a frequency issue, but right now
I am in Portugal and the frequency is the same here as my home country
(Netherlands).
For some reason the phone doesn't see or recognize the other providers
networks.
My own provider is T-Mobile (NL), then when I just rebooted the Mobile
settings => Provider shows 3 available networks, after a few seconds
they disappear and there is only the choice for "Automatic".
The spinning icon keeps spinning for ever and there is no way I can call
or text outside my own country.

Is there any way this can be solved? Or do I have to wait for an upgrade?

Thanks,

Frans

[FransSchreuder (fransschreuder1)]

phablet@ubuntu-phablet:~$ /usr/share/ofono/scripts/list-operators
[ /ril_1 ]
[ /ril_0 ]
phablet@ubuntu-phablet:~$ /usr/share/ofono/scripts/list-
list-calls list-messages list-operators
list-contexts list-modems
phablet@ubuntu-phablet:~$ /usr/share/ofono/scripts/list-modems
[ /ril_1 ]
    Features = rat sim
    Lockdown = 0
    Model = Fake Modem Model
    Type = hardware
    Manufacturer = Fake Manufacturer
    Powered = 1
    Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
    Emergency = 0
    Serial = 359011060053356
    Online = 1
    Interfaces = org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime
    [ org.ofono.RadioSettings ]
        FastDormancy = 0
        ModemTechnologies = gsm umts
        TechnologyPreference = umts
    [ org.ofono.SimManager ]
        Present = 0
    [ org.ofono.MtkSettings ]
        Has3G = 1
    [ org.ofono.CallVolume ]
        Muted = 0
        SpeakerVolume = 0
        MicrophoneVolume = 0
    [ org.ofono.VoiceCallManager ]
        EmergencyNumbers = 08 000 999 110 112 911 118 119
    [ org.ofono.NetworkTime ]

[ /ril_0 ]
    Features = gprs ussd net sms rat sim
    Lockdown = 0
    Model = Fake Modem Model
    Type = hardware
    Manufacturer = Fake Manufacturer
    Powered = 1
    Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
    Emergency = 0
    Serial = 359011060013350
    Online = 1
    Interfaces = org.ofono.ConnectionManager org.ofono.Phonebook org.ofono.CallBarring org.ofono.CallForwarding org.ofono.CallSettings org.ofono.SupplementaryServices org.ofono.NetworkRegistration org.ofono.SmartMessaging org.ofono.PushNotification org.ofono.MessageManager org.ofono.MessageWaiting org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime
    [ org.ofono.ConnectionManager ]
        Powered = 0
        RoamingAllowed = 1
        Attached = 0
        Bearer = none
    [ org.ofono.Phonebook ]
    [ org.ofono.CallBarring ]

[Jonas G. Drange (jonas-drange)]

There's missing some information for ril_0, Frans. Mind attaching it to the bug?

[FransSchreuder (fransschreuder1)]

can you tell me how to add it?
I This is all the output I got from the script, the scripts hangs there...

[Jonas G. Drange (jonas-drange)]

On 1 October 2015 at 19:59, FransSchreuder <email address hidden>
wrote:

> can you tell me how to add it?
> I This is all the output I got from the script, the scripts hangs there...
>

​It normally hangs there (it tries to fetch stuff over the network) for a
while, but usually moves on.

Can you try again, this time give it 5 minutes? If it doesn't respond
within five minutes, that's a symptom I guess.​

[FransSchreuder (fransschreuder1)]

Ok, it indeed ended after some time:

phablet@ubuntu-phablet:/usr/share/ofono/scripts$ ./list-modems
[ /ril_1 ]
   Model = Fake Modem Model
   Online = 1
   Emergency = 0
   Lockdown = 0
   Manufacturer = Fake Manufacturer
   Interfaces = org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime Serial = 359011060053356
   Powered = 1
   Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
   Type = hardware
   Features = rat sim [ org.ofono.RadioSettings ]
       TechnologyPreference = umts
       FastDormancy = 0
       ModemTechnologies = gsm umts [ org.ofono.SimManager ]
       Present = 0
   [ org.ofono.MtkSettings ]
       Has3G = 1
   [ org.ofono.CallVolume ]
       SpeakerVolume = 0
       Muted = 0
       MicrophoneVolume = 0
   [ org.ofono.VoiceCallManager ]
       EmergencyNumbers = 08 000 999 110 112 911 118 119 [ org.ofono.NetworkTime ]

[ /ril_0 ]
   Model = Fake Modem Model
   Online = 1
   Emergency = 0
   Lockdown = 0
   Manufacturer = Fake Manufacturer
   Interfaces = org.ofono.ConnectionManager org.ofono.Phonebook org.ofono.CallBarring org.ofono.CallForwarding org.ofono.CallSettings org.ofono.SupplementaryServices org.ofono.NetworkRegistration org.ofono.SmartMessaging org.ofono.PushNotification org.ofono.MessageManager org.ofono.MessageWaiting org.ofono.RadioSettings org.ofono.SimManager org.ofono.MtkSettings org.ofono.CallVolume org.ofono.VoiceCallManager org.ofono.NetworkTime Serial = 359011060013350
   Powered = 1
   Revision = MOLY.WR8.W1315.MD.WG.MP.V37.P5, 2014/05/15 11:49
   Type = hardware
   Features = gprs ussd net sms rat sim [ org.ofono.ConnectionManager ]
       Powered = 0
       Attached = 0
       RoamingAllowed = 1
       Bearer = none
   [ org.ofono.Phonebook ]
   [ org.ofono.CallBarring ]
   [ org.ofono.CallForwarding ]
   [ org.ofono.CallSettings ]
       HideCallerId = default
       CalledLinePresentation = disabled
       CallingLinePresentation = unknown
       CallingLineRestriction = unknown
       VoiceCallWaiting = disabled
       CallingNamePresentation = unknown
       ConnectedLinePresentation = unknown
       ConnectedLineRestriction = unknown
   [ org.ofono.SupplementaryServices ]
       State = idle
   [ org.ofono.NetworkRegistration ]
       Status = searching
       Mode = auto
       Name = [ org.ofono.SmartMessaging ]
   [ org.ofono.PushNotification ]
   [ org.ofono.MessageManager ]
       ServiceCenterAddress = [phone]
       Alphabet = default
       UseDeliveryReports = 0
       Bearer = cs-preferred
   [ org.ofono.MessageWaiting ]
       VoicemailMessageCount = 0
       VoicemailWaiting = 0
       VoicemailMailboxNumber = [ org.ofono.RadioSettings ]
       TechnologyPreference = gsm
       FastDormancy = 0
       ModemTechnologies = gsm [ org.ofono.SimManager ]
       SubscriberNumbers = Present = 1
       Retries = [puk2 = 10] [pin2 = 3] [puk = 10] [pin = 3] BarredDialing = 0
       FixedDialing = 0
       CardIdentifier = 89314226511003432302
       MobileCountryCode = 204
       PreferredLanguages = nl en PinRequired = none
       SubscriberI...